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Windows 2003 x64 R2 Ent. Edition Terminal server - Dr. Watson error - The shell stopped unexpectedly and Explorer.exe was restarted.

    Question

  • Hi..

    Wondering if someone can help. We are seeing this error when our terminal server was running really slow where we eventually  had to boot all the users out of the server for a reboot. Once rebooted, everything was running normal again but not sure what's causing the errors below. Please help!

    Thanks!

    Flip

    Event Type:        Information

    Event Source:    Winlogon

    Event Category:                None

    Event ID:              1002

    Date:                     11/15/2013

    Time:                     1:30:23 PM

    User:                     N/A

    Computer:          F*****21

    Description:

    The shell stopped unexpectedly and Explorer.exe was restarted.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type:        Information

    Event Source:    DrWatson

    Event Category:                None

    Event ID:              4097

    Date:                     11/15/2013

    Time:                     1:30:20 PM

    User:                     N/A

    Computer:          F*****21

    Description:

    The application, C:\WINDOWS\Explorer.EXE, generated an application error The error occurred on 11/15/2013 @ 13:30:20.060 The exception generated was c0000005 at address 000000010004D268 (Explorer)

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    Event Type:        Error

    Event Source:    Application Error

    Event Category:                (100)

    Event ID:              1000

    Date:                     11/15/2013

    Time:                     1:30:19 PM

    User:                     N/A

    Computer:          F******21

    Description:

    Faulting application explorer.exe, version 6.0.3790.3959, faulting module explorer.exe, version 6.0.3790.3959, fault address 0x000000000004d268.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 65 78 70   ure  exp

    0018: 6c 6f 72 65 72 2e 65 78   lorer.ex

    0020: 65 20 36 2e 30 2e 33 37   e 6.0.37

    0028: 39 30 2e 33 39 35 39 20   90.3959

    0030: 69 6e 20 65 78 70 6c 6f   in explo

    0038: 72 65 72 2e 65 78 65 20   rer.exe

    0040: 36 2e 30 2e 33 37 39 30   6.0.3790

    0048: 2e 33 39 35 39 20 61 74   .3959 at

    0050: 20 6f 66 66 73 65 74 20    offset

    0058: 30 30 30 30 30 30 30 30   00000000

    0060: 30 30 30 34 64 32 36 38   0004d268

    Friday, November 15, 2013 8:58 PM

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