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Server 2003 SP2 unable to connect to Windows Update

    Question

  • I have a Windows 2003 server that installed patched at the end of March with no issues.  At about the end of May, the server was no longer able to connect to Windows Update, failing with an error code of 0xc80003F3.  Below is sample of the log:

    2013-05-09  17:57:42:992     852  944   Report     REPORT EVENT: {7AF3B9B5-02E6-4B5D-B7F3-12C578F11E04}    2013-05-09 17:57:37:992-0700  1    189   102   {00000000-0000-0000-0000-000000000000}    0     0     AutomaticUpdates  Success     Content Install   Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions: - Windows Malicious Software Removal Tool - April 2013 (KB890830) - Security Update for Windows Server 2003 (KB2807986) - Security Update for Windows Server 2003 (KB2808735) - Cumulative Security Update for Internet Explorer 8 for Windows Server 2003 (KB2817183) - Security Update for Windows Server 2003 (KB2820917)

    2013-05-09  19:16:32:352     852  9a0   DnldMgr    ***********  DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********

    2013-05-09  19:16:32:352     852  9a0   DnldMgr      * Regulation call complete. 0x00000000

    2013-05-10  15:05:47:999     852  700   AU   #############

    2013-05-10  15:05:47:999     852  700   AU   ## START ##  AU: Search for updates

    2013-05-10  15:05:47:999     852  700   AU   #########

    2013-05-10  15:05:47:999     852  700   AU   <<## SUBMITTED ## AU: Search for updates [CallId = {BD24182C-BC6C-433B-B322-D015CEA88529}]

    2013-05-10  15:05:47:999     852  168   Agent *************

    2013-05-10  15:05:47:999     852  168   Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]

    2013-05-10  15:05:47:999     852  168   Agent *********

    2013-05-10  15:05:47:999     852  168   Agent * Online = Yes; Ignore download priority = No

    2013-05-10  15:05:47:999     852  168   Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"

    2013-05-10  15:05:47:999     852  168   Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update

    2013-05-10  15:05:47:999     852  168   Agent * Search Scope = {Machine}

    2013-05-10  15:05:47:999     852  168   DtaStor    FATAL: Failed to initialize datastore, error = 0xC80003F3

    2013-05-10  15:05:47:999     852  168   Agent WARNING: GetServiceList failed with error 0xc80003f3.

    2013-05-10  15:05:47:999     852  168   Agent * WARNING: Online service registration/service ID resolution failed, hr=0xC80003F3

    2013-05-10  15:05:47:999     852  168   DtaStor    FATAL: Failed to initialize datastore, error = 0xC80003F3

    2013-05-10  15:05:47:999     852  168   Agent * WARNING: Exit code = 0xC80003F3

    What is the best way to resolve this?

    Thursday, June 20, 2013 5:55 PM

Answers

  • Well when all was said and done once I rebooted everything was fine. 
    • Marked as answer by Tim W530 Friday, June 21, 2013 9:03 PM
    Friday, June 21, 2013 9:02 PM

All replies

  • Hi,

    Thanks for posting in Microsoft TechNet forums.

    Microsoft gives a fairly general description for Error Code 0xC80003F3 of:The computer is out of memory .

    Please take the following steps to troubleshoot the problem (rebooting the server in between steps):

    1: Re-register the relevant XML components.
          regsvr32 Msxml3.dll
          regsvr32 Msxml2.dll
          regsvr32 Msxml.dll   

    2: Clear the Windows Update temporary folder
          - This included deleting the Catroot2 directory (not Catroot) from %windir%\system32\
         
    3. Reset Internet Explorer settings.                                            
          a. Cleared the Internet Explorer cache and reset the IE options back to defaults.
          b. Deleted the Internet Explorer cookies
          c. Deleted the files & objects from IE
          d. Set the IE Security Settings back to "Default"
          e. Reset the Privacy settings to "Default"
          f. In the Advanced tab, click the "Restore Defaults" button and then deselect the "Enable third-party browser extensions" option.

    4. Stopped the "Automatic Updates" service, Removed the SoftwareDistribution from %windir% & restarted the service.
          net stop wuauserv
          rd /s %windir%\SoftwareDistribution
          net start wuauserv


               
    5. Checked and registered the following DLL's:
          regsvr32 Jscript.dll
          regsvr32 wuapi.dll 
          regsvr32 wuaueng.dll

    Ted

    Friday, June 21, 2013 2:52 AM
  • Well when all was said and done once I rebooted everything was fine. 
    • Marked as answer by Tim W530 Friday, June 21, 2013 9:03 PM
    Friday, June 21, 2013 9:02 PM