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Forefront Security for Exchange : State - 'Unspecified Error' (0x80004005)

    Question

  • Hi,

    We have just upgraded the Forefront Security for Exchange to SP2 RU4 in our Exchange 2007 Edge Transport server.

    Unable to update the Kaspersky engine, checked in event log and got below events recorded :

    Microsoft Forefront Server Security is attempting a scan engine update.
       Scan Engine: Kaspersky5
       Update Path: http://forefrontdl.microsoft.com/server/scanengineupdate/x86/Kaspersky5
    Event ID : 2034

    Microsoft Forefront Server Security encountered an error while performing a scan engine update.
       Scan Engine: Kaspersky5
       Update Path: http://forefrontdl.microsoft.com/server/scanengineupdate/x86/Kaspersky5
       Proxy Settings: Enabled
       Error Code: 0x80004005
       Description: An error occurred while checking if an update was available.
    Event ID : 6014

    Checked in ProgramLog.txt, found below error :

    "INFORMATION: Attempting to download the Kaspersky5 scan engine package from http://forefrontdl.microsoft.com/server/scanengineupdate/x86/Kaspersky5."

    "INFORMATION: The proxy settings will be used for this connection."

    "ERROR: Unable to load manifest from: http://forefrontdl.microsoft.com/server/scanengineupdate/x86/Kaspersky5/Package/manifest.cab : (0x00002ee7) The server name or address could not be resolved.  WinHttpClient failed while sending a request. [Timeout=0] Secure[0]"

    And this is the same with a few other scan engine also like Norman Antivirus Control, Microsoft Antimalware Engine, Authentium Command Antivirus Engine, Worm List and of course Kaspersky Antivirus.

    Hope you can shed some light here :(

    Thank you.

    Best regards,

    Derrick Chai


    Friday, December 06, 2013 9:45 AM

Answers