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UNEXPECTED_KERNEL_MODE_TRAP after upgrading to 8.1 when i connect to pppoe

    Question

  • After i made the upgrade to windows 8.1 i started having BSODs after i was connecting to pppoe. If the connetion is not pppoe then it works fine. At first the main error was regarding NDU.SYS. After i deactivated this in the registrys i kept having the problem but with different errors.

    My network card is Realtek PCIe GBE Family Controller. I've installed the latest driver from realtek, and older versions, but the problem persists.

    Here is a link with the last 3 minidump files: 

    https://skydrive.live.com/redir?resid=5B6F18591C80B4BE!672&authkey=!AG1Wx-rtb6SkOaE

    Saturday, November 02, 2013 10:46 PM

All replies

  • Can you provide the following file via Windows Live SkyDrive which should contain more information on the crash:

    C:\Windows\MEMORY.DMP

    The memory.dmp file will be quite large so to upload it to Windows Live SkyDrive you may have to zip and compress the file with a third party application such as 7-Zip or WinRAR.

    Sunday, November 03, 2013 5:03 AM
  • Sory for the delayed response. I have uploaded the MEMORY.DMP file compressed with 7zip.

    https://skydrive.live.com/redir?resid=5B6F18591C80B4BE!673&authkey=!AE3UTTZhicIdUrM

    Thanks for your help.

    Sunday, November 03, 2013 10:36 AM
  • The error appears to point solely to the Rt64win7.sys which is the Realtek LAN driver.

    How are you connecting to the internet, wired or wireless?

    If a wired connection can you restart the computer in "Safe Mode with Networking" and see if the same error occurs.

    Sunday, November 03, 2013 2:39 PM
  • My problem is when i connect wired. Wireless is fine.
    I booted into safe mode with networking, i can see al my connections, but i cant connect to them they appear as disconected. I get ip from the DHCP server, but i cant connect the my pppoe connection. I have an older driver of the Realtek NIC installed right now. I'll try to install the latest one(for win8.1) and try again.
    Sunday, November 03, 2013 6:00 PM
  • The same thing happens with the latest driver.
    Sunday, November 03, 2013 7:16 PM
  • You might consider updating the BIOS as the BIOS appears to be at version 305 and version 411 appears to be the latest.

    As a general precaution backup any critical files prior to updating the BIOS as the rare possibility of a failed BIOS update may result in the computer not being able to boot.

    Monday, November 04, 2013 5:12 PM
  • The error appears to point solely to the Rt64win7.sys which is the Realtek LAN driver.


    win7 means this driver is for Windows 7, use the 8.x version (Win8 and Win8.1 Auto Installation Program (SID:1606893)):

    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false


    "A programmer is just a tool which converts caffeine into code"

    Monday, November 04, 2013 7:00 PM
  • I have already used the driver you provided, i've downgraded in search of a stable driver.

    Now i have upgraded again to the "Win8 and Win8.1 Auto Installation Program (SID:1606893)" to provide you the dumps with the latest driver. Here are the latest minidump file and MEMORY.DMP file after the upgrade.

    https://skydrive.live.com/redir?resid=5B6F18591C80B4BE!677&authkey=!AOMf5MZcYzsNH3I

    Thank you

    Monday, November 04, 2013 11:16 PM
  • The error still references the Realtek NIC driver.

    However a similar error was reported in the following link:

    http://www.eightforums.com/bsod-crashes-debugging/29521-windows-8-crashes-pppoe.html

    The one common driver from that link and your system is the ew_jubusenum.sys which appears to be a driver for a HUAWEI USB modem.

    Can you unplug the modem and uninstall the HUAWEI drivers and see if the BSOD resolves. 

    Alternatively run Autoruns as "Administrator" and, under the "Drivers' tab, un-check ew_jubusenum.sys and restart the computer.




    • Edited by auggyMVP Tuesday, November 05, 2013 11:20 PM
    Tuesday, November 05, 2013 11:18 PM
  • I've uninstalled the driver but the bsod is still there.

    Asus hasn't published on their site any available LAN Drivers for my laptop.

    http://support.asus.com/download.aspx?SLanguage=en&p=3&m=K55VD

    Wednesday, November 06, 2013 11:35 AM
  • Can you provide the latest dump file since uninstalling the driver?
    Thursday, November 07, 2013 11:16 PM