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magicJack Outlook add-in installs/functions as admin user, will not install as a standard user in Outlook

    Question

  • MJ Outlook add-in installs correctly in the admin user's Outlook.  The same add-in appears to install as standard user, but TrustCenter/Add-ins does not show the MJ Outlook add-in as being installed in Outlook.  Attempts to manually add the .dll as an add-in does not work either.  No error message is displayed after .dll is selected and OK.

    Pls help.

    Outlook 2007, Vista Home Prem. 64, 4GB RAM, all products updated current.

    Thursday, October 28, 2010 4:42 PM

Answers

  • In most cases, the Outlook add-in should be installed and enabled automatically when you install magicJack. If you're unable to locate the add-in, it may not have been installed properly. To resolve this, uninstall and then reinstall magicJack, making sure to validate any security software challenges that appear.

    If the problem persists, you can install the add-in manually after initial indexing is complete.

    To manually install the magicJack add-in for Outlook, follow these steps:

    1.    Close Outlook.

    2.    Click the Start button on your Windows taskbar.

    3.    Select Run.

    4.    Type "regedit" (without quotes) in the text box and press Enter.

    5.    Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    6.    Create the string [ magicJack Outlook Addin ].

    7.    Right-click the string and select Modify.

    8.    Add the following value into the data field: 4.0;C:\Program Files\magicJack.dll;

    If the magicJack.dll file is stored in a different location on your hard drive, modify the path above to reflect the correct location.

    9.    Close the registry editor, reboot your computer, and open Outlook.

    • Marked as answer by Jennifer Zhan Thursday, November 04, 2010 6:53 AM
    Monday, November 01, 2010 8:53 AM