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Windows 2003 SP2 - Missing prerequsites for patches KB2647170 and kb2562485?

    Question

  • When attempting to patch for KB2647170 and KB2562485, both patches gave the error:

    Setup cannot continue because one or more prerequisites required to install KB2562485 failed. For More details check the Log File c:\windows\KB2562485.log
    Setup cannot continue because one or more prerequisites required to install KB2647170 failed. For More details check the Log File c:\windows\KB2647170.log


    Opening the log files, both of them have the same error messages:

    ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    Update.exe extended error code = 0xf0f4

    My server is set to use three NICs, and only one of them is set to use TCP/IP and DNS.

    Please advise what steps need to be taken next.

    Thanks.

    
    • Edited by s.k.j Tuesday, December 31, 2013 5:47 PM
    Tuesday, December 31, 2013 5:44 PM

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