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There's a problem with the recipient's mailbox. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

    Question

  • Good Day Team,

    I am having a strange issue. I have a mailbox giving the following when I try to send mail to it:

    There's a problem with the recipient's mailbox. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

    _____

    Sent by Microsoft Exchange Server 2007


    Diagnostic information for administrators:

    Generating server: D0002EHT02.gov.local

    landonline@gov.tt
    #550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionNotFound:16.18969:D7010000, 17.27161:00000000CC000000000000001F00000000000000, 255.23226:00000000, 255.27962:02000000, 255.17082:0F010480, 0.21857:08000000, 4.21921:0F010480, 255.27962:FA000000, 255.1494:00000000, 255.26426:02000000, 0.21097:0F010480, 4.8756:BFF9FFFF, 4.6060:0F010480, 4.5548:0F010480, 4.6719:0F010480, 4.7007:0F010480, 255.1750:9D000000, 255.27962:06000000, 255.17082:B9040000, 0.24929:71040000, 4.21921:B9040000, 255.27962:FA000000, 255.1494:34000000, 255.26426:06000000, 255.1750:00000000, 255.27962:07000000, 255.17082:B9040000, 0.26465:71040000, 4.21921:B9040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:07000000, 255.1750:00000000, 0.26849:10000000, 255.21817:B9040000, 0.20385:0F010480, 4.28577:0F010480, 0.32001:2B0A0000, 4.29953:0F010480". ##

    But when trying to log onto the account that owns this mailbox the following error occurs:

    There's a problem with the recipient's mailbox. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

    Thursday, January 27, 2011 6:19 PM

Answers

  • Hi,

     

    Is the problematic mailbox an internal Exchange mailbox or external mailbox? Whether does the issue occur when sending email by using OWA if previously you use Outlook?

     

    If the issue cannot be reproduced when using OWA to send email, please attempt the following method on Outlook to troubleshoot the issue:

     

    a. Rename the Outlook Auto-complete NK2 file (http://support.microsoft.com/kb/287623/en-us)

    b. Unselect Cached Mode

    c. Launch Outlook in Online Mode, please create a new message, open Address Book and double click the problematic recipient to select him as a recipient. Please send the message to recipient to check whether the issue still persists.

     

    If the issue persists, Please try to change the value on Named Props Quota and then check the issue again.

     

    How to Configure Named Properties and Replica Identifier Quotas for Exchange 2007 Databases

    http://technet.microsoft.com/en-us/library/bb851493(EXCHG.80).aspx

     

    Thanks.

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Tuesday, February 08, 2011 1:16 AM
    Tuesday, February 01, 2011 6:56 AM

All replies

  • I recommend that you pursue one or more of the following approaches:

    1)  Disable and Enable a new mailbox for the user in question.  This could result in data loss, but if the user is running in cached mode, he could copy everything to a PST before connecting to the new mailbox and then copy it back into his mailbox.

    2)  Run ISINTEG -FIX -TEST AllTests on the database that is home to the affected mailbox.  Run it repeatedly until there are no more issues.  Be sure to have a good backup first.

    3)  Move all mailboxes to other databases, dismount the database, delete the database file, and mount the database.  This will give you a new clean database, but you will lose any opportunity to recover deleted mailboxes on that database.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Thursday, January 27, 2011 7:00 PM
  • Thank you,

    But the problem is just the one mailbox, how why would I run the isinteg command to that database? The other mbs on that database are fine. Is it that this can be an sign of things to come ?

    Monday, January 31, 2011 3:00 PM
  • Hi,

     

    Is the problematic mailbox an internal Exchange mailbox or external mailbox? Whether does the issue occur when sending email by using OWA if previously you use Outlook?

     

    If the issue cannot be reproduced when using OWA to send email, please attempt the following method on Outlook to troubleshoot the issue:

     

    a. Rename the Outlook Auto-complete NK2 file (http://support.microsoft.com/kb/287623/en-us)

    b. Unselect Cached Mode

    c. Launch Outlook in Online Mode, please create a new message, open Address Book and double click the problematic recipient to select him as a recipient. Please send the message to recipient to check whether the issue still persists.

     

    If the issue persists, Please try to change the value on Named Props Quota and then check the issue again.

     

    How to Configure Named Properties and Replica Identifier Quotas for Exchange 2007 Databases

    http://technet.microsoft.com/en-us/library/bb851493(EXCHG.80).aspx

     

    Thanks.

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Tuesday, February 08, 2011 1:16 AM
    Tuesday, February 01, 2011 6:56 AM