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Windows 8 IRQL-NOT-LESS-OR-EQUAL

    Question

  • We recently purchased a new Windows 8 Dell computer. It was working fine until about a week ago. It keeps shutting down & give us a wide variety of error messages. One of which is IRQL_NOT_LESS_OR_EQUAL. Others we've received are DRIVE IRQL NOT LESS OR EQUAL, SYSTEM_SERVICE_EXCEPTION & QUOTA-OVERFLOW. Argh!! We bought this new computer so we wouldn't have the computer problems that arise when you have an old computer. What do we do? Call an IT repairman? I would appreciate any advice I could get. Note: We have installed no drivers. We have an AT&T mobile internet device that plugs into a USB port in the back of the computer. We also have an HDMI Cable. Right now it just keeps giving us this blue screen & shutting down over and over again unless we unplug AT&T.  We send the info needed back to Microsoft as requested, but have received no help.

    Saturday, March 09, 2013 10:13 PM

Answers

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
    http://msdn.microsoft.com/en-us/library/ff560129%28v=vs.85%29.aspx


    The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 10, 2013 6:49 AM

All replies

  • Update Windows and contact Dell support and report this issue.

    Your reported information is as anonymous and no one knows who send those reports. Microsoft will investigate it and provide solution and you will notify through action center or by update from your manufacturer or windows update.

    Sunday, March 10, 2013 4:12 AM
  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
    http://msdn.microsoft.com/en-us/library/ff560129%28v=vs.85%29.aspx


    The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 10, 2013 6:49 AM