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[Win8] Random BSoD-ing

    Question

  • Was trying to get this thing figured out for the last...two weeks. It's been ongoing for the last at least 5 or 6 months and it is growing tiring. From Twitter support I was directed to the Microsoft Community Support. From there, I am now being directed to here.

    Original Thread : http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-random-bsod-ing/94a8d378-4d1a-445b-b296-42ad7e8e3052?page=1&tm=1378762394797

    Since then, I was fine for a day or two, now there's a few other BSoDs to mention. Within a week's time.

    Here is a link to ALL of the Windows 8 Minidumps as of 08/08/2013 until today (09/09/2013) : http://sdrv.ms/15RgH06

    I only have these minidumps as of prior to 08/08 I used the Asus Recovery Partition to restore my laptop back to stock.

    I highly recommend reading the original thread I have posted in the Microsoft Community, as there is more details that I honestly feel like retyping for the umpteenth time. I will mention this. NEVER had this issue with Windows 7 Ultimate during the 1 month pre-activation copy I was borrowing from my grandfather (Official disk with its own key, didn't use the key. Just wanted to rule out if there was an issue with the OS.) I have ran MemTest, SeaTools, amongst others. Conditions for my laptop have been FAR ABOVE optimal, as running a laptop pad keeps the temperature low.

    Edit : I am aware that there is a program running named "Kaseya Agent Service Helper", I have been working with a local technician via remote for assistance to this issue.

    Monday, September 09, 2013 9:46 PM

Answers

  • ask the support of your laptop that they add such an option in the UEFI.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 03, 2013 6:19 PM

All replies

  • try to update the AV suite or othr file system related tools you use:

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this bugcheck is when a filesystem or a driver has a mismatched number of calls to disable and re-enable APCs. 

    Also update other old driver:

    AiCharger.sys Fri Sep 23 04:04:40 2011
    AsHIDSwitch64.sys Thu May 31 04:38:32 2012
    ASMMAP64.sys Thu Jul 02 11:13:26 2009
    AsusTP.sys   Mon Oct 29 19:23:54 2012
    athw8x.sys   Thu Aug 16 09:01:18 2012
    atkwmiacpi64.sys Wed Sep 07 03:44:52 2011
    KAPFA.SYS    Fri Mar 07 20:39:24 2008


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, September 10, 2013 5:23 AM
  • Apologies for the delay in response, my laptop was being looked over by a technician and they were unable to find any issue with the drivers - all of which were up to date - and through their testing. After getting it back I still have bluescreens popping up.

    http://sdrv.ms/1eEUmw4

    Minidumps since 9/11/2013 until 9/24/2013 (Today).

    According to the local technician, there was an issue possibly prior with the BIOS being not up to date via a telephone call to ASUS. BIOS has been update by my technician, and laptop was returned to me the 11th. All drivers otherwise are up to date in accordance to the ASUS website (Model : K55A - Windows 8)


    Tuesday, September 24, 2013 9:19 PM
  • DxgkGetDeviceState looks like GPU driver issue:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803c6d6de55, Address of the instruction which caused the bugcheck
    Arg3: fffff8800551de00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiSystemServiceHandler
    nt!RtlpExecuteHandlerForException
    nt!RtlDispatchException
    nt!KiDispatchException
    nt!KiExceptionDispatch
    nt!KiGeneralProtectionFault
    nt!KeSetEventBoostPriorityEx
    nt!ExpReleaseResourceForThreadLite
    dxgkrnl!DxgkGetDeviceState
    win32k!NtGdiDdDDIGetDeviceState
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    IMAGE_NAME:  dxgkrnl.sys
    
    IMAGE_VERSION:  6.2.9200.16583
    
    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DxgkGetDeviceState
    
    BUCKET_ID:  0x3B_dxgkrnl!DxgkGetDeviceState
    
    
    
    


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, September 25, 2013 5:52 AM
  • Reverted back to updated stock of the ASUS Intel HD 4000 drivers from the latest Intel.com generic driver.

    BSoD while watching a video on FireFox. Really am getting sick of this.

    MiniDump :

    http://sdrv.ms/1bcsoHv

    One thing after another...

    Wednesday, September 25, 2013 6:30 PM
  • update the Atheros Wifi driver (athw8x.sys), your driver is from 2012:

    http://www.devdrivers.ru/load/atheros_wireless_lan_drivers/17

    http://www.atheros.cz/


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, September 25, 2013 7:49 PM
  • Tacking on another minidump that just occurred. This is prior to reading your response, Andre.

    http://sdrv.ms/18XoQY5

    Wednesday, September 25, 2013 8:41 PM
  • what is the AsusTPLoader.exe?

    "A programmer is just a tool which converts caffeine into code"

    Thursday, September 26, 2013 5:15 AM
  • AZ

    I wondered the same thing.  It is the Asus smart gesture driver (loader) for touch gestures.

    Related to ASUSTeK Computer Inc. Quick Gestures process part of the Virtual Touch.
    Located in \%Program Files%\ASUS\ASUS Smart Gesture\AsTPCenter\x64\


    Wanikiya & Dyami--Team Zigzag

    Thursday, September 26, 2013 5:34 AM
  • looks like ASUS needs to update several tools for Win8.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, September 26, 2013 7:21 PM
  • Amongst other things. Here's another daily minidump.

    http://sdrv.ms/1fsvSrj

    ^ This is after updating the Atheros drivers via devdrivers.ru

    Second one today. Buy one get one free.

    http://sdrv.ms/1fKVH3r

    Thursday, September 26, 2013 11:01 PM
  • this time Steam.exe does some IO activity which results in Registry activity which causes a lock:

    PROCESS_NAME:  Steam.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LOCK_ADDRESS:  fffff803f9150700 -- (!locks fffff803f9150700)
    
    Resource @ nt!PiEngineLock (0xfffff803f9150700)    Available
    
    WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.
    
    
    WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.
    
    1 total locks
    
    PNP_TRIAGE: 
    	Lock address  : 0xfffff803f9150700
    	Thread Count  : 0
    	Thread address: 0x0000000000000000
    	Thread wait   : 0x0
    
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt! ?? ::FNODOBFM::`string'
    nt!MmAccessFault
    nt!KiPageFault
    nt!ObfReferenceObject
    nt!ObOpenObjectByName
    nt!CmOpenKey
    nt!NtOpenKey
    nt!KiSystemServiceCopyEnd
    nt!KiServiceLinkage
    nt!RegRtlOpenKeyTransacted
    nt!SysCtxRegOpenKey
    nt!CmOpenCommonClassRegKeyWorker
    nt!CmOpenCommonClassRegKey
    nt!CmGetInterfaceClassMappedPropertyFromRegValue
    nt!CmGetInterfaceClassMappedProperty
    nt!PnpDispatchInterfaceClass
    nt!PnpGetMappedPropertyDispatch
    nt!PnpGetObjectPropertyWorker
    nt!PnpGetObjectProperty
    nt!PiCMGetObjectProperty
    nt!PiCMHandleIoctl
    nt!PiCMFastIoDeviceDispatch
    nt!PiDaFastIoDispatch
    nt!IopXxxControlFile
    nt!NtDeviceIoControlFile
    nt!KiSystemServiceCopyEnd
    0x0
    


    "A programmer is just a tool which converts caffeine into code"

    Friday, September 27, 2013 5:04 AM
  • Was just backing up my files for Steam client while I was at work. Just got home to the Welcome screen of Windows 8 having rebooted from yet another bluescreen. To my knowledge only Skype, and Steam, were running along with the file transfer from my hard drive to my backup.

    Paying a visit later today to where I purchased my laptop from for insight to what to do next. However, I'm still going to post the minidump incase nothing can be done and I'm stuck with this system until something rolls out.

    http://sdrv.ms/1bLKEqt

    Really hope someone enjoys decoding these minidumps..

    Friday, September 27, 2013 2:19 PM
  • this time you get a memory corruption, which may indicate RAM issues:

    IMAGE_NAME:  memory_corruption
    
    BUCKET_ID_FUNC_OFFSET:  8f
    
    FAILURE_BUCKET_ID:  0x34_nt!MiReadyStandbyPageForActive
    
    BUCKET_ID:  0x34_nt!MiReadyStandbyPageForActive
    

    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7) , reboot your PC and scan your RAM 4-5hours for errors. If memtest86+ detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS.



    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code"

    Friday, September 27, 2013 7:35 PM
  • Memtest86 has resulted in both RAM chips passing after 8 hours each (Using a separate machine, ran one RAM chip for 8 hours, switched and ran that one for 8 hours)

    CPU-Z Results :

    http://sdrv.ms/19V2bXl

    Wednesday, October 02, 2013 2:46 PM
  • as expected, the Command Rate is set to 1. Change the value in the BIOS/UEFI to 2.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 02, 2013 6:15 PM
  • Unfortunately there is no such thing in the UEFI. Switched between UEFI and CSM with no results.
    Wednesday, October 02, 2013 6:58 PM
  • go into the advanced options. Here you should be able to select between auto/manual settings for RAM.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 02, 2013 7:01 PM
  • Unless I overlooked something, it's not available.

    Video : (105 MB - MP4) http://sdrv.ms/16ZIWKq

    Wednesday, October 02, 2013 7:25 PM
  • the M after the string of your Intel i5 tells me that you use a laptop. Those UEFI versions are often limited.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 03, 2013 6:09 AM
  • the M after the string of your Intel i5 tells me that you use a laptop. Those UEFI versions are often limited.

    "A programmer is just a tool which converts caffeine into code"


    Is there anything I can do from here then?
    Thursday, October 03, 2013 9:20 AM
  • ask the support of your laptop that they add such an option in the UEFI.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 03, 2013 6:19 PM