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Cluster Aware Updating help

    Question

  • Hi guys,

    We are configuring and using Cluster Aware Updating to patch our server 2012 clusters. We triggered the run and it managed to patch the servers but failed to restart them. The error is Failed to restart "server": (ClusterUpdateException) Failed to restart "Server": (Win32Exception) Access is denied

    ==> (Win32Exception) access is denied.

    Any one can help us?

    Thank you

    Wednesday, February 20, 2013 8:48 AM

Answers

  • Hi,

    To preview or apply update actions by using the CAU user interface (UI) or the CAU Windows PowerShell cmdlets, you must use a domain account that has local administrator rights and permissions on all the cluster nodes. If the account does not have sufficient privileges on every node, you are prompted in the CAU UI to supply the necessary credentials when you perform these actions. To use the CAU Windows PowerShell cmdlets, you can supply the necessary credentials as a cmdlet parameter.

    You may start CAU UI by right click, then select “run as Administrator”.

    Check that and give us feedback for further troubleshooting, for more information please refer to following MS articles:

    Advanced Options and Updating Run Profiles for CAU
    http://technet.microsoft.com/en-us/library/jj134224.aspx
    Requirements and Best Practices for Cluster-Aware Updating
    http://technet.microsoft.com/en-us/library/jj134234.aspx


    Lawrence

    TechNet Community Support

    Thursday, February 21, 2013 6:54 AM
  • So the update readiness analysis shows no errors?  The user running the update must also be a cluster admin.  All you should need for the reboot is the firewall rule.

    Chuck Timon Senior, Support Escalation Engineer (SEE) Windows 8 Beta Engineer Microsoft Corporation

    Tuesday, February 26, 2013 12:36 PM

All replies

  • Hi,

    To preview or apply update actions by using the CAU user interface (UI) or the CAU Windows PowerShell cmdlets, you must use a domain account that has local administrator rights and permissions on all the cluster nodes. If the account does not have sufficient privileges on every node, you are prompted in the CAU UI to supply the necessary credentials when you perform these actions. To use the CAU Windows PowerShell cmdlets, you can supply the necessary credentials as a cmdlet parameter.

    You may start CAU UI by right click, then select “run as Administrator”.

    Check that and give us feedback for further troubleshooting, for more information please refer to following MS articles:

    Advanced Options and Updating Run Profiles for CAU
    http://technet.microsoft.com/en-us/library/jj134224.aspx
    Requirements and Best Practices for Cluster-Aware Updating
    http://technet.microsoft.com/en-us/library/jj134234.aspx


    Lawrence

    TechNet Community Support

    Thursday, February 21, 2013 6:54 AM
  • In the CAU UI, make sure you run  'Analyze cluster updating readiness' to ensure all the correct firewall rule (Remote shutdwon) is enabled on each node in the cluster.

    Chuck Timon Senior, Support Escalation Engineer (SEE) Windows 8 Beta Engineer Microsoft Corporation

    Thursday, February 21, 2013 2:10 PM
  • Hi

    We can patch the servers using CAU without issues.  Just that the CAU can't reboot the cluster nodes. Also checked the firewall rules, the rules for remote shutdown are enabled.

    Is there any rights needed for CAU to reboot the servers?

    Tuesday, February 26, 2013 5:33 AM
  • So the update readiness analysis shows no errors?  The user running the update must also be a cluster admin.  All you should need for the reboot is the firewall rule.

    Chuck Timon Senior, Support Escalation Engineer (SEE) Windows 8 Beta Engineer Microsoft Corporation

    Tuesday, February 26, 2013 12:36 PM
  • I'm getting the exact same error.  Readiness report shows no issues except a warning about proxies, but we don't have any proxies in our environment, so it's safe to ignore.  It worked fine for one cycle, now all I get is the Event 1022 with the same error.

    "Failed to save CAU report. Details:Microsoft.ClusterAwareUpdating.ClusterUpdateException: There was a failure in a Common Information Model (CIM) operation, that is, an operation performed by software that Cluster-Aware Updating depends on. The computer was "ClusterServer1", and the operation was "Contacting the Cluster-Aware Updating software on the cluster node.". The failure was: Access is denied ---> Microsoft.Management.Infrastructure.CimException: Access is denied."

    Tuesday, July 16, 2013 2:37 PM
  • Hi,

    Sorry for not updatin on the issue.

    We have resolve our problem and the root cause is the CAU computer account is not granted the "Force shutdown from a remote system" right. Hop ite helps.

    Wednesday, July 17, 2013 2:59 AM