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The protection agent on was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    Question

  • I am having problems backing up data with DPM 2012. I keep getting this meesage. The protection agent on dpmServer was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    I can't understand what my error logs are trying to tell me please help.

    NORMAL Begin new execution batch at task:(True)-a2c49c70-696b-423d-8aaf-7898c1feb403
    042C 28E0 10/07 22:47:42.979 16 ActiveJob.cs(851) NORMAL Dispatching task for execution:True-a2c49c70-696b-423d-8aaf-7898c1feb403
    042C 2AAC 10/07 22:47:42.979 16 ActiveJob.cs(581) NORMAL Begin ExecuteTask:JobID=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d, ItemID=a2c49c70-696b-423d-8aaf-7898c1feb403
    042C 2AAC 10/07 22:47:42.990 27 DatasourceServerTypeLock.cs(395) NORMAL Server e9a3e229-5f73-4223-845f-e2038860e74b is not already registed to Acquire a lock, Registering the server now for the task a2c49c70-696b-423d-8aaf-7898c1feb403, IsDatasoureServerTypeLockNeeded = False
    042C 2AAC 10/07 22:47:42.991 01 DPMTaskController.cs(70) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL (job=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d, taskId=a2c49c70-696b-423d-8aaf-7898c1feb403) DPMTaskControllerHelper : ExecuteTask - CheckTaskStatus returned ReadyToExecute
    042C 2AAC 10/07 22:47:42.993 01 TaskExecutor.cs(692) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Setting up Fsm: verb[3d859d8c-d0bb-4142-8696-c0d215203e0d]
    042C 2AAC 10/07 22:47:43.009 27 CommonLoop.cs(343) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL DatamovePollingCmdTimeoutInMin = 30
    042C 2AAC 10/07 22:47:43.009 27 CommonLoop.cs(343) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL DatamovePollingCmdTimeoutInMin = 30
    042C 2AAC 10/07 22:47:43.021 01 TaskExecutor.cs(487) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL ExecuteTask(job=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d) - Starting task instance
    042C 092C 10/07 22:47:43.023 02 EventManager.cs(98) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Publishing event from TaskInstance.cs(406): TaskStart, [TaskID=a2c49c70-696b-423d-8aaf-7898c1feb403]
    042C 092C 10/07 22:47:43.115 01 TaskInstance.cs(442) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Task: Initial transition enqueued, startState='Backup.StartState'
    042C 1A54 10/07 22:47:43.116 27 BackupMachine.cs(1919) A2C49C70-696B-423D-8AAF-7898C1FEB403 ACTIVITY BackupMachine : Starting machine execution
    042C 2FC8 10/07 22:47:43.135 27 FindPrincipalServerBlock.cs(245) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Found Principal server for DatasourceId = a87a4dea-2e19-4456-ae3b-e5ce01c10351 Server= fs.org
    042C 2AAC 10/07 22:47:43.146 27 DatasourceServerTypeLock.cs(395) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Server e9a3e229-5f73-4223-845f-e2038860e74b is not already registed to Acquire a lock, Registering the server now for the task a2c49c70-696b-423d-8aaf-7898c1feb403, IsDatasoureServerTypeLockNeeded = False
    042C 2AAC 10/07 22:47:43.147 27 OperationTypeLock.cs(582) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL In LockServer() of ReplicationOperationTypeLock, returning lockStatus = AcquiredLock
    042C 2AAC 10/07 22:47:43.156 27 OperationTypeLock.cs(628) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL UnlockServer() of ReplicationOperationTypeLock, returning
    042C 2AAC 10/07 22:47:43.159 27 OperationTypeLock.cs(224) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Setting detailed error for operation lock failure to = PrmReplicaAgentDirtyShutdownDetected
    042C 2AAC 10/07 22:47:43.160 27 OperationTypeLock.cs(487) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL In Lock() of ReplicationOperationTypeLock, returning lockStatus = DoNotWaitToAcquireLock
    042C 2AAC 10/07 22:47:43.162 27 CheckConcurrencyBlock.cs(151) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Check concurrency block - Failure (abortedOnConflictingServerOperation=True)
    042C 1F90 10/07 22:47:43.165 27 FsmBlock.cs(130) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING Backup.CheckConcurrency.PT : <-- Exited FSM block with FAILURE (errorCode = ReplicaInvalidWithReason)
    042C 1F90 10/07 22:47:43.419 27 BackupMachine.cs(2156) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING BackupMachine : FAILURE - BACKUP, errorCode=ReplicaInvalidWithReason
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING Task Diagnostic Information - <?xml version="1.0" encoding="utf-16"?>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING <TaskExecutionContext>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmWriterId>00000000-0000-0000-0000-000000000000</PrmWriterId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmDatasourceId>a87a4dea-2e19-4456-ae3b-e5ce01c10351</PrmDatasourceId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmActiveNodeName>skafs.srvs.org</PrmActiveNodeName>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmLogicalReplicaId>342784c2-f783-487d-be78-154a5a17193f</PrmLogicalReplicaId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmDatasetId>0cbb5339-0af5-4e70-9882-ed118a191890</PrmDatasetId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmPhysicalReplicaId>f440f18e-9436-4fed-9e7c-96cc1a9ebec1</PrmPhysicalReplicaId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmReplicaValidity>Invalid</PrmReplicaValidity>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmReplicaStatus>Idle</PrmReplicaStatus>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <PrmOwnerLockId>00000000-0000-0000-0000-000000000000</PrmOwnerLockId>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <TEVerb>DeltaReplicate</TEVerb>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <TEErrorState>Backup.CheckConcurrencyPending</TEErrorState>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  <TEErrorDetails>&lt;?xml version="1.0" encoding="utf-16"?&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING &lt;q1:ErrorInfo ErrorCode="1073774947" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd"&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="datasourceid" Value="a87a4dea-2e19-4456-ae3b-e5ce01c10351" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="dpmerrorcode" Value="30187" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="protectedgroup" Value="fs" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="datasourcename" Value="P:\" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="servername" Value="fs.org" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING  &lt;q1:Parameter Name="replicaid" Value="342784c2-f783-487d-be78-154a5a17193f" /&gt;
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING &lt;/q1:ErrorInfo&gt;</TEErrorDetails>
    042C 1F90 10/07 22:47:43.422 01 TaskInstance.cs(798) A2C49C70-696B-423D-8AAF-7898C1FEB403 WARNING </TaskExecutionContext>
    042C 1F90 10/07 22:47:43.423 02 EventManager.cs(98) A2C49C70-696B-423D-8AAF-7898C1FEB403 NORMAL Publishing event from TaskInstance.cs(823): TaskStop, [TaskID=a2c49c70-696b-423d-8aaf-7898c1feb403]
    042C 1F90 10/07 22:47:43.446 01 TaskExecutor.cs(843) A2C49C70-696B-423D-8AAF-7898C1FEB403 FATAL Task stopped (state=Failed, error=ReplicaInvalidWithReason; 0; None), search "Task Diagnostic Information" for details.
    042C 1F90 10/07 22:47:43.457 16 ActiveJob.cs(745) WARNING Fail: Task 'a2c49c70-696b-423d-8aaf-7898c1feb403' failed with error during execution.
    042C 1F90 10/07 22:47:43.457 16 Task.cs(235) NORMAL Changing task state from 'GenerateWorkplan' -> 'Failed' (a2c49c70-696b-423d-8aaf-7898c1feb403)

    Tuesday, October 08, 2013 1:31 AM

All replies

  • Same problem on our two file-server: "The protection agent on was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)"

    Problem started about 04 October 2013.

    DPM Server and agents: 4.1.3417

    There is event in fileservers application log:

    Log Name:      Application
    Source:        Application Error
    Date:          09.10.2013 17:15:17
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      host1.ourlocaldomain.local

    Description:
    Faulting application name: DPMRA.exe, version: 4.1.3417.0, time stamp: 0x52011087
    Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
    Exception code: 0xc0000005
    Fault offset: 0x000000000002ba9f
    Faulting process id: 0xe7c
    Faulting application start time: 0x01cec4d870046a62
    Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
    Report Id: b1b1f6ed-30cb-11e3-acc1-00155d079701
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-09T10:15:17.000000000Z" />
        <EventRecordID>109798</EventRecordID>
        <Channel>Application</Channel>
        <Computer>host1.ourlocaldomain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>DPMRA.exe</Data>
        <Data>4.1.3417.0</Data>
        <Data>52011087</Data>
        <Data>FileWriterHelperPlugin.DLL</Data>
        <Data>4.1.3313.0</Data>
        <Data>50ad994d</Data>
        <Data>c0000005</Data>
        <Data>000000000002ba9f</Data>
        <Data>e7c</Data>
        <Data>01cec4d870046a62</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
        <Data>b1b1f6ed-30cb-11e3-acc1-00155d079701</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Application Error
    Date:          09.10.2013 17:15:22
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      host2.ourlocaldomain.local

    Description:
    Faulting application name: DPMRA.exe, version: 4.1.3417.0, time stamp: 0x52011087
    Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
    Exception code: 0xc0000005
    Fault offset: 0x000000000002ba9f
    Faulting process id: 0x71c
    Faulting application start time: 0x01cec4d870669e98
    Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
    Report Id: b4680c67-30cb-11e3-ba10-001dd8b71c0e
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-09T10:15:22.000000000Z" />
        <EventRecordID>54725</EventRecordID>
        <Channel>Application</Channel>
        <Computer>host2.ourlocaldomain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>DPMRA.exe</Data>
        <Data>4.1.3417.0</Data>
        <Data>52011087</Data>
        <Data>FileWriterHelperPlugin.DLL</Data>
        <Data>4.1.3313.0</Data>
        <Data>50ad994d</Data>
        <Data>c0000005</Data>
        <Data>000000000002ba9f</Data>
        <Data>71c</Data>
        <Data>01cec4d870669e98</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
        <Data>b4680c67-30cb-11e3-ba10-001dd8b71c0e</Data>
      </EventData>
    </Event>


    Wednesday, October 09, 2013 10:30 AM