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Entourage 2008 Exchange to Outlook Web Access

    Question

  • Okay, bear with me: I'm an end-user and not especially technically inclined.

    That said, for years I've used Entourage 2008 as my email client (on a MacBook Pro, OSX 10.9), and it successfully works with the web-based Outlook account that my ISP provides, through a POP connection.


    Now, I'd like to sync my Entourage calendar with one in Outlook.

    Importing the Entourage calendar into Outlook was easy. But when I build an Exchange account in Entourage, I seem to have fallen on my face.

    • It still imports mail, but can't send mail
    • It doesn't sync the Outlook calendar (on the web) to Entourage's

    I have upgraded Entourage to the EWS version of 12.3.6.

    After configuring the Web Services Edition (as best I could), I still can't send email — or sync Entourage to the online Outlook calendar.

    Here's the error message: "Unexpected data was encountered" Error: -17997

    I'm using the same settings I see in my Nokia N8 mobile's Exchange mailbox settings (which works perfectly with Outlook including syncing its calendar with OWA's calendar).

    What puzzles me is that an Exchange account on Entourage and my MacBook won't work using the same settings as Exchange ActiveSync on my Nokia N8, which syncs flawlessly with OWA. Any and all suggestions gratefully received.


    • Edited by PHM69 Sunday, November 10, 2013 2:46 AM
    Sunday, November 10, 2013 2:44 AM

Answers

All replies

  • I recommend that you post this in the Entourage Forum:  http://www.officeformac.com/ProductForums/Entourage/

    I also recommend that you consider upgrading to Outlook for Mac.  It works a whole lot better.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Monday, November 11, 2013 3:02 AM
  • Actually, I was sent to this forum after posting in the Entourage forum.

    The thread's here:

    Monday, November 11, 2013 3:35 PM
  • That's not good.  It is clear to me that your problem is with the configuration of Entourage, which should be the topic of that forum.  Frankly, as soon as Outlook for Mac came out my customers all dropped Entourage like a hot potato because Outlook works so much better with Exchange.  Maybe someone here can help you more with Entourage, but personally I have little experience with it.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Monday, November 11, 2013 5:14 PM
  • An additional point of information.  You've posted to an Exchange 2013 forum.  Is your Exchange organization running Exchange 2013?  If not, the Exchange previous versions forums are here:  http://social.technet.microsoft.com/Forums/en-US/category/exchangeserverlegacy.

    You should share the Exchange version, service pack and update level you're running.

    If you believe that it's an Exchange configuration problem as opposed to Entourage, then the issue would likely be in the configuration of Exchange Web Services, particularly the EWS virtual directory.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Monday, November 11, 2013 5:18 PM
  • Ed, I installed Office 2011/Mac and am running Outlook with the latest update.

    I spent an hour and a half today with a tech support person from Bell/Sympatico (my ISP, which runs Outlook as our :new: email server [live.com] having migrated from hotmail). Bell's Outlook has all the new logos, so I'm pretty sure it's 2013.

    Upshot: they couldn't configure an Exchange account in my Mac's Outlook 2011 either. Can't say I had a lot of confidence watching what the tech was doing (e.g. copying and pasting from my POP account, which works), but their bottom line was "contact Microsoft about the problem."

    Any further suggestions?

    Peter



    • Edited by PHM69 Wednesday, November 13, 2013 10:16 PM
    Wednesday, November 13, 2013 10:15 PM
  • Outlook 2011 uses Exchange Web Services for access.  Your problem would suggest to me that EWS is not properly set up on the server.  If you want further help, you could run the following commands and post the output here.

    Get-OutlookAnywhere | FL
    Get-OutlookProvider -Identity EXPR | FL


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Sunday, November 17, 2013 8:06 PM
  • This sounds promising, Ed ... but as I said, I'm an end-user.

    Can I sign in to my Outlook OWA account (on my ISP's server or maybe it's live.com) and run these commands from terminal?

    Here are the settings that work on my handheld:

    Sunday, November 17, 2013 9:43 PM
  • I recommend you work through this with your e-mail administrator.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Monday, November 18, 2013 1:22 AM