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SCOM alert - AD FS application pool (ADFSAppPool) is stopped in the IIS Manager

    General discussion

  • We recently installed ADFS 2.0 management pack in SCOM2007 and now keep getting following alert from our ADFS federation server. We checked the ADFSAppPool  and it showed as started in the IIS Manager. We tried to stop and start ADFSAppPool in IIS Manager but the alert didn't go away. Anyone see the similar issue and how to resolve it? Thanks in Advance.

    Summary

    The AD FS application pool (ADFSAppPool) is stopped in the IIS Manager
    snap-in on the federation server.

    If ADFSAppPool is started in IIS Manager, the monitor will
    change to a Green state and the original warning alert will be resolved
    automatically.

    Causes

    This was probably caused when a user stopped the AD FS
    application pool manually.

    Resolutions

    Start the AD FS application pool using the IIS Manager
    snap-in.


    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    • Changed type KungfuPanda2 Tuesday, July 16, 2013 12:32 PM unresolved issue
    Friday, July 05, 2013 1:28 PM

All replies

  • Please ensure that you follow all the steps outlined in the following article for troubleshooting ADFS 2.0

    http://technet.microsoft.com/en-us/library/adfs2-troubleshooting-things-to-check(v=ws.10).aspx

    As a side question, can you access the website without any errors? Do you get a "Service Unavailable" upon your attempt?

    Friday, July 05, 2013 2:33 PM
  • Nothing wrong with the ADFS and we can access the website without any errors.  It is kind of noise of SCOM alert.

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Friday, July 05, 2013 3:30 PM
  • Have you tried resetting the alert within Health Explorer to see if it comes back?
    • Marked as answer by KungfuPanda2 Friday, July 05, 2013 5:46 PM
    Friday, July 05, 2013 4:46 PM
  • Resetting the alert in Health Explorer resolved it. Thanks Rob !

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Friday, July 05, 2013 5:46 PM
  • The alert went away after resetting it in Health Explorer. But it came back again after a few minutes.   Is there anything else I can try? Thanks.

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Friday, July 05, 2013 5:59 PM
  • Within SCOM, when you go into the IIS subfolder and go into the App Pool view, does the ADFS app pool appear to be in a green, healthy state?
    Friday, July 05, 2013 7:16 PM
  • It shows as green and healthy in the App Pool State view under the IIS subfolder.

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Friday, July 05, 2013 7:22 PM
  • Have you tried restarting the web service and then stopping and starting your App Pool?

    Saturday, July 06, 2013 2:43 PM
  • We tried stopping and restarting ADFS App Pool and then restarting the web service in IIS manager. But we didn't try the reverse way. Will give a try and let you know how it works. Thanks.


    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Monday, July 08, 2013 1:55 PM
  • Restarted web service in IIS manager and then stopping&starting ADFS App pool, but the alert didn't go away. Then reset alert in health explorer and the alert came back after a few minutes.

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Tuesday, July 09, 2013 1:07 PM
  • Hi I'm seeing exactly the same issue.

    My IIS App Pool state is green according to the IIS MP

    But ADFS MP reports the app pool as being down.

    I have reset monitors, restarted IIS and the app pools to no avail.

    My Config..

    SCOM 2012 SP1 UR2

    ADFS 2.1 on Windows 2012

    ADFS MP v7.0.8560.0

    Any assistance would be much appreciated.

    Monday, July 15, 2013 9:48 AM
  • Hi,

    I'm also seeing the same issue.

    monitors and restarting IIs and appools did not resolve the problem.

    Any help would be most welcome...

    Kind regards,

    Roelof

    Tuesday, July 16, 2013 8:17 AM
  • Exactly the same problem here. SCOM shows the AD FS App pool as stopped even though it never did.
    Thursday, November 28, 2013 8:29 AM
  • This caused because of missing WMI Namespace MicrosoftIISV2 on the adfs server.

    I've made a blogpost about these alert see the following link.

    http://techready.nl/?p=2371

    Thursday, December 05, 2013 2:29 PM
  • Thx very much Erik. Missed that.

    Found that IIS Management Scripts and Tools was also needed. Then the systems went green....for a while ;)

    Back to Critical now, even though they are running. Using SCOM 2012R2.

    • Any further ideas?

    John Bradshaw

    Before You Import the Management Pack

    Before you import the Active Directory Federation Services (AD FS) Management Pack, take the following actions:

    • Before you install the updated ADFS Management Pack (v7.0.8560.0), remove any existing ADFS Management Packs.
    • Install System Center Operations Manager 2007 R2 or System Center Operations Manager 2007 Service Pack 1 (SP1).
    • Using the Add Role Services Wizard in Server Manager, verify that the IIS 6 Management Compatibilityand IIS 6 Metabase Compatibilityrole services are installed. (Some AD FS scripts depend on Internet Information Services (IIS) Windows Management Instrumentation (WMI) objects being installed.)

    • Edited by bradje Monday, February 03, 2014 11:22 PM
    Monday, February 03, 2014 9:47 PM