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Win 8.1 preview install fails with error 0x8007001F

    Question

  • System is an HP highend media center laptop (I7 - dual graphics, lots of features) that is currently running Win 8 pro x64.  Tried to install the Win 8.1 preview - downloaded from the marketplace - downloads fine, does the initial steps of the install all the way through "Gathering info" (seems to stop there) and then at some point comes back with message that installation failed (Try again, Cancel) - error code 0x8007001F.  Does anyone have any idea what this means and what I can do to resolve this?

    TIA - Ermine Todd

    Thursday, June 27, 2013 5:54 PM

Answers


  • Hi,

    Please boot to clean boot and try again:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    http://support.microsoft.com/kb/929135

    If the issue persists, please also check the installation log as Andre suggested.

    Thanks.


    Nicholas Li
    TechNet Community Support

    Thursday, July 04, 2013 7:37 AM

All replies

  • A device connected to your Laptop fails:

    C:\Users\André>err 0x8007001F
    # as an HRESULT: Severity: FAILURE (1), FACILITY_WIN32 (0x7), Code 0x1f
    # for hex 0x1f / decimal 31
      ERROR_GEN_FAILURE                                              winerror.h
    # A device attached to the system is not functioning.
    # 1 matches found for "0x8007001F"

    remove all attahced (USB) devices and test again.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, June 27, 2013 6:14 PM
  • This didn't work for me, I unplugged all but the power, mouse, keyboard, and monitors and I still got the error. Any idea why?
    Friday, June 28, 2013 10:14 PM
  • do you have the same error code?

    "A programmer is just a tool which converts caffeine into code"

    Saturday, June 29, 2013 6:59 AM
  • i have the same problem and same message .
    Monday, July 01, 2013 7:07 AM
  • Don't really have any more info but all of the USB devices have been disconnected - still get the same error: is there a log file somewhere that can be reviewed?  Additionally, is there a chance that the ISO install would behave differently?

    Tuesday, July 02, 2013 10:26 PM
  • try to upload the setup logs file.

    http://technet.microsoft.com/en-us/library/hh824819.aspx


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, July 03, 2013 5:10 AM

  • Hi,

    Please boot to clean boot and try again:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    http://support.microsoft.com/kb/929135

    If the issue persists, please also check the installation log as Andre suggested.

    Thanks.


    Nicholas Li
    TechNet Community Support

    Thursday, July 04, 2013 7:37 AM