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windows 8 bsod and restarts

    Question

  • my system crashes while playing games with a blue screen and restarts,, i'mgetting error messages as the following files will be sent to Microsoft,,,,

    minidump\082413-26613-01.dmp

    WER-50934-0.sysdata.xml

    MEMORY.DMP

     BUT AFTER SENDING NO POSSIBLE SOLUTION FOUND ,,, I'M IN NEED OF HELP,, Do reply soon


    • Edited by naveen1223 Wednesday, July 24, 2013 9:40 AM
    Wednesday, July 24, 2013 9:38 AM

Answers


  •  is there any other way that i can use win8 in my lap,,,,,,,,,

    if no driver works, you're out of luck and you must be a new PC/Tablet/Ultrabook.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, July 28, 2013 8:16 AM
    Answerer

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency

    Wanikiya & Dyami--Team Zigzag

    Wednesday, July 24, 2013 6:07 PM
    Moderator
  • https://skydrive.live.com/redir?resid=DA4B1BF89E977D6E!116 
    Thursday, July 25, 2013 12:29 PM
  • i ve attachedthe files in skydrive,,,,,my os is win8
    Thursday, July 25, 2013 12:29 PM
  • Hi,

    I notice the issue is caused by dxgmms1.sys. Please use Driver Verifier to test the driver issue.

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html


    Niki Han
    TechNet Community Support

    Thursday, July 25, 2013 2:45 PM
    Moderator
  • hi,, thank you for ur reply,,,,,

    but same bsod exists, can you give another idea

    Thursday, July 25, 2013 3:07 PM
  • Naveen

    Before we can investigate these memory issues you need to remove Kaspersky & update the below drivers.

    Kaspersky is a frequent cause of BSOD's.  

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    Old drivers needing updating

    rixdptsk.sys    11/14/2006 9:35:19 PM   
    VSTCNXT3.SYS    10/15/2008 8:29:13 PM  
    VSTAZL3.SYS    10/15/2008 8:30:03 PM  
    VSTDPV3.SYS    10/15/2008 8:32:04 PM   
    IntcHdmi.sys    3/15/2010 11:44:46 AM   
    idmwfp.sys    9/29/2010 4:43:11 PM   
    NETwNs32.sys    10/6/2011 10:44:13 AM   
    Rt630x86.sys    10/19/2011 8:13:13 AM  

    How To Find Drivers:


    Search
     Google for the name of the driver
    Compare the Google results with what's installed on your system to figure out which device/program it belongs to
    Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on these pages: 
    http://www.carrona.org/dvrref.php
    http://sysnative.com/drivers/

    Driver manufacturer links are on this page: http://www.carrona.org

    EDIT::

    My learned colleague Andre Ziegler is correct (of course) it is a video issue. 



    Wanikiya & Dyami--Team Zigzag


    Thursday, July 25, 2013 5:06 PM
    Moderator
  • I don't think it is a Kaspersky issue. All dumps show the same callstack:

    dxgmms1!VIDMM_SEGMENT::TrimOfferList
    dxgmms1!VIDMM_SEGMENT::TrimProcess
    dxgmms1!VIDMM_SEGMENT::ReserveResource
    dxgmms1!VIDMM_GLOBAL::AcquireGPUResourcesFromPreferredSegmentSet
    dxgmms1!VIDMM_GLOBAL::FindResourcesForOneAllocation
    dxgmms1!VIDMM_GLOBAL::FindResourcesForAllocations
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer
    dxgmms1!VidSchiSubmitRenderCommand
    dxgmms1!VidSchiSubmitQueueCommand
    dxgmms1!VidSchiWorkerThread
    nt!PspSystemThreadStartup
    nt!KiThreadStartup
    

    this is a GPU issue. If updating the GPU driver doesn't fix it, the user should scan the PC memory with memtest86+ and http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en to teste the GPU memory.


    "A programmer is just a tool which converts caffeine into code"

    Friday, July 26, 2013 5:12 AM
    Answerer
  • i got following error,,,,,

    /////////////////////////////////////////////////////////////////////////////////////

    Trying 16bpp RGB:565 mode...OK
    Trying 16bpp RGB:555 mode...NOT SUPPORTED (Code: 80004001)
    Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
    Trying 32bpp RGB:888 mode...OK
    Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
    [7/26/2013 10:38:13 PM] Pass completed (0 errors found).

    //////////////////////////////////////////////////////////////////////////////////////////

    whatt to do??????

    Friday, July 26, 2013 5:10 PM
  • i downloaded sysfiles how to update it
    Friday, July 26, 2013 5:54 PM
  • Get the latest Intel GPU driver from here:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22840


    "A programmer is just a tool which converts caffeine into code"

    Friday, July 26, 2013 6:37 PM
    Answerer
  • my grahic driver is"intel(R) 4 express chipset family",,,, wil it work ,,,,, are there any suitable drivers for win8
    Saturday, July 27, 2013 8:35 AM
  • hi naveeen

    can you tell me which games are you playing , how about some other games.

    Saturday, July 27, 2013 8:50 AM
  • this driver doesn't support my system,,,,,,,,,,i'm geting a  error message as

    "the computer doesnt meet the minimum requirements for installing this software"

    Saturday, July 27, 2013 2:32 PM
  • my system hangs while playing all games,,,,,

    i often play counter strike, cricket,nfs,moto gp

    Saturday, July 27, 2013 2:34 PM
  • looks like the latest driver is from 2009:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18223&keyword=intel%28R%29+4+express+chipset+family&lang=eng

    If this driver also doesn't fix it, try the memory test and if the test is fine, stay at Win7 which should work fine with the card.


    "A programmer is just a tool which converts caffeine into code"

    Saturday, July 27, 2013 7:17 PM
    Answerer
  • hi Andre,,,

    while installing the above driver i'm getting compabality issues as

    "the computer doesnt meet the minimum requirements for installing this software"

     is there any other way that i can use win8 in my lap,,,,,,,,,

    • Marked as answer by naveen1223 Saturday, July 27, 2013 7:29 PM
    • Unmarked as answer by naveen1223 Saturday, July 27, 2013 7:29 PM
    Saturday, July 27, 2013 7:25 PM

  •  is there any other way that i can use win8 in my lap,,,,,,,,,

    if no driver works, you're out of luck and you must be a new PC/Tablet/Ultrabook.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, July 28, 2013 8:16 AM
    Answerer