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BSOD SYSTEM_SERVICE_EXEPTION possibly caused by ntoskrnl.exe?

    Question

  • Encounter 3 BSOD in a row within one single day.

    bluescreenview says ntoskrnl.exe was related during BSOD happened.

    BSOD just like happens every 3-4 hours, when I am opening, virtual box, VS 2013 Ultimate, Eclipse, Apache 2.4, PHP-cgi 5.5.15, MySQL 5.6.

    I suspected it was a hardware driver issues, so I tried remove my PCI-E creative sound card and uninstall its driver with only keyboard and mouse attached, but it still happen just moment ago.

    Moreover, it also happens before I install MSI Afterburner, so I don't think it was the cause.

    Any suggestions?

    Thank you very much.

    --------------------------

    My spec

    I5-4670

    GTX-770

    AsRock Fatal1ty H87 Performance

    Crucial M4

    Win 8.1 Pro, fully patched

    --------------------------

    Minidump attached.

    https://onedrive.live.com/redir?resid=609F4764A5939498!667&authkey=!AAO2J98g9BTc_d4&ithint=folder%2cdmp




    • Edited by WAI Si Qi Friday, August 08, 2014 7:52 AM
    Friday, August 08, 2014 7:41 AM

Answers

  • Hi,

    SYSTEM_SERVICE_EXCEPTION (3b)

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    BugCheck 3B, {c0000005, fffff800d504d553, ffffd0002160fd50, 0}

    0: kd> ln fffff800d504d553
    (fffff800`d504d280)   afd!AfdPoll64+0x2d9   |  (fffff800`d504dad0)   afd!AfdCheckPollEvents
    

    The exception occurred in afd!AfdPoll64+0x2d9.

    ----------------------------------

    1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

    2. Navigate to services.msc and disable the nVidia Streaming Service, and then restart the computer.

    3. RTCore64.sys is listed and loaded which is RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Windows 7, 8, and 8.1). Please uninstall ASAP!

    4.

    0: kd> lmvm vuhub
    start             end                 module name
    fffff800`d6400000 fffff800`d640f000   vuhub      (deferred)             
        Image path: vuhub.sys
        Image name: vuhub.sys
        Timestamp:        Fri Nov 16 10:31:13 2007

    Eltima Software USB to Ethernet Connector driver, dated from 2007. This driver either needs to be updated, or if not available, completely uninstalled. It's not compatible with Windows 8/8.1.

    http://wiki.eltima.com/user-guides/usb-to-ethernet.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    • Marked as answer by WAI Si Qi Saturday, August 09, 2014 4:35 AM
    Friday, August 08, 2014 8:40 AM

All replies

  • Hi,

    SYSTEM_SERVICE_EXCEPTION (3b)

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    BugCheck 3B, {c0000005, fffff800d504d553, ffffd0002160fd50, 0}

    0: kd> ln fffff800d504d553
    (fffff800`d504d280)   afd!AfdPoll64+0x2d9   |  (fffff800`d504dad0)   afd!AfdCheckPollEvents
    

    The exception occurred in afd!AfdPoll64+0x2d9.

    ----------------------------------

    1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

    2. Navigate to services.msc and disable the nVidia Streaming Service, and then restart the computer.

    3. RTCore64.sys is listed and loaded which is RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Windows 7, 8, and 8.1). Please uninstall ASAP!

    4.

    0: kd> lmvm vuhub
    start             end                 module name
    fffff800`d6400000 fffff800`d640f000   vuhub      (deferred)             
        Image path: vuhub.sys
        Image name: vuhub.sys
        Timestamp:        Fri Nov 16 10:31:13 2007

    Eltima Software USB to Ethernet Connector driver, dated from 2007. This driver either needs to be updated, or if not available, completely uninstalled. It's not compatible with Windows 8/8.1.

    http://wiki.eltima.com/user-guides/usb-to-ethernet.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    • Marked as answer by WAI Si Qi Saturday, August 09, 2014 4:35 AM
    Friday, August 08, 2014 8:40 AM
  • Thank you for your reply.

    After testing for several hours, I found out that, the BSOD was due to ASUS RT-N56U "USB-over-Ethernet" function, which used as printer sharing.

    It use exactly what you said in point 4, an outdated Eltima Software USB to Ethernet Connector driver, but seems unrelated to MSI afterburner.

    The same issue may also happened in RT-N66U or so.

    Saturday, August 09, 2014 4:42 AM