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Win 8 encountered many times of unexpected rebooting after system sleep

    Question

  • I have used windows 8 for more than 1 year, but recently after some critical updates installed, I found every time I just closed the lid to make system to enter into sleep mode, after some time, windows 8 just shut down itself. And when I rebooted the system, an error message came out with rebooting, below was the message I found via event viewer:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8006d5dcc0, 0xfffff800d837f930, 0xfffffa8007dff010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 101313-59155-01.

    I also uploaded the minidump file into skydrive - https://skydrive.live.com/redir?resid=611B1C1D8F7B7971!5764&authkey=!AHBGzJJ5u5c-Dww, please help see what's the problem and be kind to tell how to resolve it, Thanks!

    Sunday, October 13, 2013 11:23 AM

Answers

  • Your own VPN software driver (vpnva64-6.sys) causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8006d5dcc0, Physical Device Object of the stack
    Arg3: fffff800d837f930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007dff010, The blocked IRP
    
    Debugging Details:
    ------------------
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800bd28050 00000000 fffff800d87d6da0-fffffa800bf310c0 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\vpnva64-6.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for vpnva64-6.sys
    *** ERROR: Module load completed but symbols could not be loaded for vpnva64-6.sys
     \Driver\vpnva	nt!PopSystemIrpCompletion
    
    
      DeviceInst is "ROOT\NET\0001"
      ServiceName is "vpnva"
    
    
    
        Image path: \SystemRoot\system32\DRIVERS\vpnva64-6.sys
        Image name: vpnva64-6.sys
        Timestamp:        Fri Nov 30 17:36:10 2012 

    Ask your developers for an updated tool.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, October 13, 2013 4:37 PM

All replies

  • Make sure to send report of this problem if Windows ask you or open Action Center in Control Panel and under Maintenance , click Check for solutions.

    Run Windows Update and install all updates and report this issue to your PC manufacturer's website.

    Sunday, October 13, 2013 1:04 PM
  • Your own VPN software driver (vpnva64-6.sys) causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8006d5dcc0, Physical Device Object of the stack
    Arg3: fffff800d837f930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007dff010, The blocked IRP
    
    Debugging Details:
    ------------------
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800bd28050 00000000 fffff800d87d6da0-fffffa800bf310c0 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\vpnva64-6.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for vpnva64-6.sys
    *** ERROR: Module load completed but symbols could not be loaded for vpnva64-6.sys
     \Driver\vpnva	nt!PopSystemIrpCompletion
    
    
      DeviceInst is "ROOT\NET\0001"
      ServiceName is "vpnva"
    
    
    
        Image path: \SystemRoot\system32\DRIVERS\vpnva64-6.sys
        Image name: vpnva64-6.sys
        Timestamp:        Fri Nov 30 17:36:10 2012 

    Ask your developers for an updated tool.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, October 13, 2013 4:37 PM