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2008 R2 server client not reporting to wsus servers

    General discussion

  • HI,

    We have recently formated one server from 2003 to 2008 R2 SP1. Now that server is not reporting to WSUS server and also getting below error at client diag, windows update.

    We have 2008 R2 servers as client of wsus server. it working fine.

    Tried to below aspects to resolve the issue but still issue persist. Please help me to resolve

    re created the software distribution folder

    Telnet working to wsus port 80

    Checked - no proxy connection betwwen client to wsus server

    Client diag result

    WSUS Client Diagnostics Tool Checking Machine State Checking for admin rights to run tool . . . . . . . . . PASS Automatic Updates Service is running. . . . . . . . . . PASS Background Intelligent Transfer Service is running. . . PASS GetFileVersion(szEngineDir,&susVersion) failed with hr=0x80070002 The system cannot find the file specified.

    Windows update log

    2013-06-21 10:19:42:617 912 10e4 PT WARNING: PTError: 0x800710dd 2013-06-21 10:19:42:617 912 10e4 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 10:19:42:617 912 10e4 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 10:19:42:617 912 10e4 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 10:19:42:617 912 10e4 PT WARNING: PTError: 0x800710dd 2013-06-21 10:19:42:617 912 10e4 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 10:34:39:392 912 10e4 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 10:34:39:392 912 10e4 PT + Last proxy send request failed with hr = 0x800710DD, HTTP status code = 401 2013-06-21 10:34:39:392 912 10e4 PT + Caller provided credentials = No 2013-06-21 10:34:39:392 912 10e4 PT + Impersonate flags = 2 2013-06-21 10:34:39:392 912 10e4 PT + Possible authorization schemes used = 2013-06-21 10:34:39:392 912 10e4 PT WARNING: GetConfig failure, error = 0x800710DD, soap client error = 5, soap error code = 0, HTTP status code = 200 2013-06-21 10:34:39:392 912 10e4 PT WARNING: PTError: 0x800710dd 2013-06-21 10:34:39:392 912 10e4 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 10:34:39:392 912 10e4 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 10:34:39:392 912 10e4 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 10:34:39:392 912 10e4 PT WARNING: PTError: 0x800710dd 2013-06-21 10:34:39:392 912 10e4 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 10:51:32:513 912 608 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 10:51:32:513 912 608 PT + Last proxy send request failed with hr = 0x800710DD, HTTP status code = 401 2013-06-21 10:51:32:513 912 608 PT + Caller provided credentials = No 2013-06-21 10:51:32:513 912 608 PT + Impersonate flags = 2 2013-06-21 10:51:32:513 912 608 PT + Possible authorization schemes used = 2013-06-21 10:51:32:513 912 608 PT WARNING: GetConfig failure, error = 0x800710DD, soap client error = 5, soap error code = 0, HTTP status code = 200 2013-06-21 10:51:32:513 912 608 PT WARNING: PTError: 0x800710dd 2013-06-21 10:51:32:513 912 608 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 10:51:32:513 912 608 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 10:51:32:513 912 608 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 10:51:32:513 912 608 PT WARNING: PTError: 0x800710dd 2013-06-21 10:51:32:513 912 608 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 11:10:24:868 912 8c0 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 11:10:24:868 912 8c0 PT + Last proxy send request failed with hr = 0x800710DD, HTTP status code = 401 2013-06-21 11:10:24:868 912 8c0 PT + Caller provided credentials = No 2013-06-21 11:10:24:868 912 8c0 PT + Impersonate flags = 2 2013-06-21 11:10:24:868 912 8c0 PT + Possible authorization schemes used = 2013-06-21 11:10:24:868 912 8c0 PT WARNING: GetConfig failure, error = 0x800710DD, soap client error = 5, soap error code = 0, HTTP status code = 200 2013-06-21 11:10:24:868 912 8c0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:10:24:868 912 8c0 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 11:10:24:868 912 8c0 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 11:10:24:868 912 8c0 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 11:10:24:868 912 8c0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:10:24:868 912 8c0 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 11:27:11:209 912 df0 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 11:27:11:209 912 df0 PT + Last proxy send request failed with hr = 0x800710DD, HTTP status code = 401 2013-06-21 11:27:11:209 912 df0 PT + Caller provided credentials = No 2013-06-21 11:27:11:209 912 df0 PT + Impersonate flags = 2 2013-06-21 11:27:11:209 912 df0 PT + Possible authorization schemes used = 2013-06-21 11:27:11:209 912 df0 PT WARNING: GetConfig failure, error = 0x800710DD, soap client error = 5, soap error code = 0, HTTP status code = 200 2013-06-21 11:27:11:209 912 df0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:27:11:209 912 df0 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 11:27:11:209 912 df0 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 11:27:11:209 912 df0 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 11:27:11:209 912 df0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:27:11:209 912 df0 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 11:50:07:247 912 15c0 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 11:50:07:247 912 15c0 PT + Last proxy send request failed with hr = 0x800710DD, HTTP status code = 401 2013-06-21 11:50:07:247 912 15c0 PT + Caller provided credentials = No 2013-06-21 11:50:07:247 912 15c0 PT + Impersonate flags = 2 2013-06-21 11:50:07:247 912 15c0 PT + Possible authorization schemes used = 2013-06-21 11:50:07:247 912 15c0 PT WARNING: GetConfig failure, error = 0x800710DD, soap client error = 5, soap error code = 0, HTTP status code = 200 2013-06-21 11:50:07:247 912 15c0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:50:07:247 912 15c0 PT WARNING: GetConfig_WithRecovery failed: 0x800710dd 2013-06-21 11:50:07:247 912 15c0 PT WARNING: RefreshConfig failed: 0x800710dd 2013-06-21 11:50:07:247 912 15c0 PT WARNING: RefreshPTState failed: 0x800710dd 2013-06-21 11:50:07:247 912 15c0 PT WARNING: PTError: 0x800710dd 2013-06-21 11:50:07:247 912 15c0 Report WARNING: Reporter failed to upload events with hr = 800710dd. 2013-06-21 12:15:32:389 912 1284 AU Triggering AU detection through DetectNow API 2013-06-21 12:15:32:389 912 1284 AU Triggering Online detection (interactive) 2013-06-21 12:15:32:389 912 1278 AU ############# 2013-06-21 12:15:32:389 912 1278 AU ## START ## AU: Search for updates 2013-06-21 12:15:32:389 912 1278 AU ######### 2013-06-21 12:15:32:405 912 1278 AU <<## SUBMITTED ## AU: Search for updates [CallId = {97A790DE-A8C2-47CE-B0B4-1900F8732C36}] 2013-06-21 12:15:32:405 912 908 Agent ************* 2013-06-21 12:15:32:405 912 908 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2013-06-21 12:15:32:405 912 908 Agent ********* 2013-06-21 12:15:32:405 912 908 Agent * Online = Yes; Ignore download priority = No 2013-06-21 12:15:32:405 912 908 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2013-06-21 12:15:32:405 912 908 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed 2013-06-21 12:15:32:405 912 908 Agent * Search Scope = {Machine} 2013-06-21 12:15:32:405 912 908 Setup Checking for agent SelfUpdate 2013-06-21 12:15:32:405 912 908 Setup Client version: Core: 7.5.7601.17514 Aux: 7.5.7601.17514 2013-06-21 12:15:32:420 912 908 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http: 172.16.16.7:80="" selfupdate="" wuident.cab="">. error 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http: 172.16.16.7:80="" selfupdate="" wuident.cab="">. error 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd 2013-06-21 12:15:32:420 912 908 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http: 172.16.16.7:80="" selfupdate="" wuident.cab="">. error 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <> 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http: 172.16.16.7:80="" selfupdate="" wuident.cab="">. error 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd 2013-06-21 12:15:32:436 912 908 Misc WARNING: DownloadFileInternal failed for http://172.16.16.7:80/selfupdate/wuident.cab: error 0x800710dd 2013-06-21 12:15:32:436 912 908 Setup WARNING: SelfUpdate check failed to download package information, error = 0x800710DD 2013-06-21 12:15:32:436 912 908 Setup FATAL: SelfUpdate check failed, err = 0x800710DD 2013-06-21 12:15:32:436 912 908 Agent * WARNING: Skipping scan, self-update check returned 0x800710DD 2013-06-21 12:15:32:451 912 908 Agent * WARNING: Exit code = 0x800710DD 2013-06-21 12:15:32:451 912 908 Agent ********* 2013-06-21 12:15:32:451 912 908 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2013-06-21 12:15:32:451 912 908 Agent ************* 2013-06-21 12:15:32:451 912 908 Agent WARNING: WU client failed Searching for update with error 0x800710dd 2013-06-21 12:15:32:451 912 1694 AU >>## RESUMED ## AU: Search for updates [CallId = {97A790DE-A8C2-47CE-B0B4-1900F8732C36}] 2013-06-21 12:15:32:451 912 1694 AU # WARNING: Search callback failed, result = 0x800710DD 2013-06-21 12:15:32:451 912 1694 AU # WARNING: Failed to find updates with error code 800710DD 2013-06-21 12:15:32:451 912 1694 AU ######### 2013-06-21 12:15:32:451 912 1694 AU ## END ## AU: Search for updates [CallId = {97A790DE-A8C2-47CE-B0B4-1900F8732C36}] 2013-06-21 12:15:32:451 912 1694 AU ############# 2013-06-21 12:15:32:451 912 1694 AU Successfully wrote event for AU health state:0 2013-06-21 12:15:32:451 912 1694 AU AU setting next detection timeout to 2013-06-21 11:45:32 2013-06-21 12:15:32:451 912 1694 AU Successfully wrote event for AU health state:0 2013-06-21 12:15:32:451 912 1694 AU Successfully wrote event for AU health state:0 2013-06-21 12:15:37:444 912 908 Report REPORT EVENT: {762F5BD0-53FE-4EF3-922E-33B51FFC2D61} 2013-06-21 12:15:32:436+0530 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 800710dd SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x800710dd. 2013-06-21 12:15:37:459 912 908 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2013-06-21 12:15:37:459 912 908 Report WER Report sent: 7.5.7601.17514 0x800710dd D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed 2013-06-21 12:15:37:459 912 908 Report CWERReporter finishing event handling. 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    Friday, June 21, 2013 7:08 AM

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