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Unable to map users on desktops

    Question

  • Hi! My first post here.

    I am using the MS Assessment and Planning toolkit to collect information from 2500 clients that we are going to upgrade to Windows 7 from XP. I am able to collect information about everything (installed applications, hardware, etc) except for user information. The WMI scan is reported as succsessful, but all cells and reports that should contain data about users are blank (I have same issues from both XP and Windows 7 clients).

    Can a AD-policy or disabled service cause it?

    I have tested it in a similar VLAN where they run the new image and there I can see logged on users in the reports.

    Is the application able to map users, installed software and local printers from thin clients?


    • Edited by Hovmedia Wednesday, October 30, 2013 9:28 PM
    Wednesday, October 30, 2013 9:27 PM

All replies

  • Which report are you looking at for the user information? I ask because the Windows 7 assessment report does not contain any user related data.


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    Wednesday, October 30, 2013 10:07 PM
    Moderator
  • The Active Devices and users reports only shows the clients. I also use SQL to collect information from the different views. All seems to be there except from user data, so I think it is most likeley a policy or firewallsetting that will not allow the Assessment and Planning Toolkit.

    A client can be set to Successful in the WMI Status, but "User currently logged on" only sasy "Insuffient Data".



    • Edited by Hovmedia Thursday, October 31, 2013 11:12 AM
    Thursday, October 31, 2013 10:59 AM
  • The value under "User currently logged on" is filled in when you select the "Active Devices and Users" on the first page of the Inventory Wizard. Have you run this scenario already?


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. Please VOTE as HELPFUL if the post helps you. This can be beneficial to other community members reading the thread.

    Thursday, November 07, 2013 1:43 AM
    Moderator