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Windows 7 NOT Genuine Error Message

    Question

  • Hi,

    I just turned my computer on this morning and got an error  message saying that my Windows 7 is NOT GENUINE???

    I'm currently using Windows 7 Home Premium which i bought 2 years ago.

    Please see below full report generated by the MGADiag tool :

    Any help and solutions will be greatly appreciated! :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4H47-6Y28Y-JJR8K
    Windows Product Key Hash: CT3PshVLKcxxjcMesA2TYpMsEek=
    Windows Product ID: 00359-OEM-8703442-10849
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {279A56F0-23B1-4BF4-A102-DE4E14E140DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Liew Tsen Cai Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{279A56F0-23B1-4BF4-A102-DE4E14E140DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJR8K</PKey><PID>00359-OEM-8703442-10849</PID><PIDType>3</PIDType><SID>S-1-5-21-3081988248-4009195104-1437453960</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H67A-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8DF53307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2013 13:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEAln1UnvF6woZ86b5aImOQtJDhnw2u1C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      ASPT GBT   PerfTune
      SSPT GBT   SsptHead
      EUDS GBT  
      MATS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 

    Saturday, May 11, 2013 3:23 AM

Answers

  • Hi Noel,

    I managed to isolate the issue with the help of Microsoft tech support.

    The issue actually escalated to the point where my PC can't start up (it goes on a never-ending loop error message "BOOTMGR is missing. CTRL+ALT+DEL to continue".

    Long story short, the problem here lies with the my SSD drive in my computer (i have 2 disk drives in my pc, 1 x SSD and 1 x HDD. The SSD drive is where my windows boot up from. I originally installed my Windows OS into my HDD and did a clone copy onto my SSD and got Windows to boot up from the SSD)

    After swapping the cables over between my SSD and regular HDD, the windows error was gone.

    Tech support explained that the OS on my SSD is corrupted and messed up, while the OS on my regular HDD was good

    So it seems that the problem is resolved.  

    At this stage, i still would like to boot up from my SSD - do you think it is recommendable to format my SSD and re-clone my HDD on my SSD?

    Thanks!

    Thursday, May 16, 2013 11:06 PM

All replies

  • Go to the thread @ http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/7346bff9-60c9-4c26-a868-5f84d5be9742 

    Your problem seems to be almost identical.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Saturday, May 11, 2013 11:14 AM
  • Permissions Denied errors in the slmgr.vbs area are difficult to isolate. (and they are different to the 0xC000009C error that Rick pointed to)

    Please start with the basic system checks...

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 11:45 AM
    Moderator
  • Hi Noel,

    Thanks for your reply!

    Link for CBS log file is : https://skydrive.live.com/embed?cid=B89F629B9CA05B02&resid=B89F629B9CA05B02%21192&authkey=ABzgC6EQ7oMmZqg

    Let me know if you can't download it. Seems to have no errors when performing scans.

    New MGADiag report as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4H47-6Y28Y-JJR8K
    Windows Product Key Hash: CT3PshVLKcxxjcMesA2TYpMsEek=
    Windows Product ID: 00359-OEM-8703442-10849
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {279A56F0-23B1-4BF4-A102-DE4E14E140DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Liew Tsen Cai Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{279A56F0-23B1-4BF4-A102-DE4E14E140DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJR8K</PKey><PID>00359-OEM-8703442-10849</PID><PIDType>3</PIDType><SID>S-1-5-21-3081988248-4009195104-1437453960</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H67A-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8DF53307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2013 14:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEAln1UnvF6woZ86b5aImOQtJDhnw2u1C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      ASPT GBT   PerfTune
      SSPT GBT   SsptHead
      EUDS GBT  
      MATS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 

    Thanks very much for helping me out with this!

    I do greatly appreciate it!

    Saturday, May 11, 2013 5:08 PM
  • You have a large number of this form of error in the CBS.log -

    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM

     - although the actual SFC scan appears to be clear.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 5:15 PM
    Moderator
  • Hi again Noel,

    Done, download link for CheckSUR - https://skydrive.live.com/embed?cid=B89F629B9CA05B02&resid=B89F629B9CA05B02%21195&authkey=AEmnnNYMjfa9MpA

    Do you need archive one as well?

    Thanks!

    Sunday, May 12, 2013 3:52 AM
  • No need - the log is as clear as it gets with IE10 installed :)

    The following fixit is for another problem - but may help here...

    http://support.microsoft.com/kb/2230957

    post another MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 10:45 AM
    Moderator
  • Hi Noel,

    Yep tried that link. See again below MGADiag report after running the download you suggested:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4H47-6Y28Y-JJR8K
    Windows Product Key Hash: CT3PshVLKcxxjcMesA2TYpMsEek=
    Windows Product ID: 00359-OEM-8703442-10849
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {279A56F0-23B1-4BF4-A102-DE4E14E140DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Liew Tsen Cai Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{279A56F0-23B1-4BF4-A102-DE4E14E140DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJR8K</PKey><PID>00359-OEM-8703442-10849</PID><PIDType>3</PIDType><SID>S-1-5-21-3081988248-4009195104-1437453960</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H67A-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8DF53307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2013 14:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEAln1UnvF6woZ86b5aImOQtJDhnw2u1C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      ASPT GBT   PerfTune
      SSPT GBT   SsptHead
      EUDS GBT  
      MATS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 

    Sunday, May 12, 2013 11:06 AM
  • No change :(

     

    Open Windows Explorer (Computer)

    Navigate to the C:\Windows folder

    Find the System32 sub-folder and right-click on it

    select Properties

     

    Clear the 'blob' from the 'Read-only (Only applies to files in
    folder)
    ' box by clicking on it until it's plain white.

    Click on Apply.

     

    Make sure that the radio button for 'Apply changes to this
    folder, subfolders and files
    ' is set, and click OK.

     

    Accept the
    Administrator prompt. After a couple of seconds, you'll be told there is an
    error - click on the 'Ignore all' button.

     

    Wait for it to finish - it could take a couple of minutes.

     

    OK out, and exit Windows Explorer.

     

    Reboot twice

     

    Post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 11:53 AM
    Moderator
  • Hi Noel,

    Completed as you have instructed.

    Also rebooted pc twice.

    See below new MGADiag report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Y4H47-6Y28Y-JJR8K
    Windows Product Key Hash: CT3PshVLKcxxjcMesA2TYpMsEek=
    Windows Product ID: 00359-OEM-8703442-10849
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {279A56F0-23B1-4BF4-A102-DE4E14E140DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Liew Tsen Cai Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{279A56F0-23B1-4BF4-A102-DE4E14E140DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJR8K</PKey><PID>00359-OEM-8703442-10849</PID><PIDType>3</PIDType><SID>S-1-5-21-3081988248-4009195104-1437453960</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H67A-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8DF53307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2013 14:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEAln1UnvF6woZ86b5aImOQtJDhnw2u1C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      ASPT GBT   PerfTune
      SSPT GBT   SsptHead
      EUDS GBT  
      MATS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 

    Sunday, May 12, 2013 1:27 PM
  • Still nothing :(

    Please open an elevated Command Prompt, and run the following commands.

    ICACLS C:\Windows\System32\scrrun.dll
    ICACLS C:\Windows\System32\vbscript.dll
    ICACLS C:\Windows\System32\wbem\wbemdisp.dll
    ICACLS C:\Windows\System32\wshcon.dll
    ICACLS C:\Windows\System32\wshext.dll
    ICACLS C:\Windows\System32\wshom.ocx
    
    .

    post the results...

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 1:55 PM
    Moderator
  • Hi Noel,

    Here you go as suggested:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\System32\scrrun.dll
    C:\Windows\System32\scrrun.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\vbscript.dll
    C:\Windows\System32\vbscript.dll NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)
                                     No mapping between account names and security I
    Ds was done.
    (RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\wbem\wbemdisp.dll
    C:\Windows\System32\wbem\wbemdisp.dll NT SERVICE\TrustedInstaller:(F)
                                          BUILTIN\Administrators:(RX)
                                          NT AUTHORITY\SYSTEM:(RX)
                                          BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\wshcon.dll
    C:\Windows\System32\wshcon.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\wshext.dll
    C:\Windows\System32\wshext.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\wshom.ocx
    C:\Windows\System32\wshom.ocx NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    PS: Also does it help if i tell you that each time i try to change my Windows 7 CD key the error message is "error code 0x80070005"?

    Thanks

    Monday, May 13, 2013 10:14 AM
  • The error message doesn't surprise me - the fact that it's not reflected in the report does!

    This may make life easier...

    Open an Elevated Command Prompt, and run the following commands

    sc sdshow plugplay
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S
    
    .

     

    Copy and paste the results to your reply

    The following may fix it.

    http://support.microsoft.com/kb/2008385


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 13, 2013 4:14 PM
    Moderator
  • Good morning Noel,

    Done again!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-18" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
    ile


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-19" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService

        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>

    Also i've tried the microsoft link you've provided below. I can't to perform any of the "Resolutions" provided on the page (i'm not a computer expert, i just know how to follow instructions). The instructions are not very detailed (e.g Method C: Add Registry Key - just suggests to copy and paste into a text file and merge the file? Merge which file with which?)

    Thanks! 

    Monday, May 13, 2013 9:29 PM
  • You missed the first command off the list :)

    Method C from the article is the one that we checked just now - so isn't needed, since the entries are correct.

    Were you able to check the Policy settings? (sometime, I must find out how to access those through the command line!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 14, 2013 8:33 AM
    Moderator
  • Hi Noel,

    Sorry about the first command. Here you go:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc sdshow plugplay

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>

    How do i access policy settings?

    Please provide instructions

    Thanks :(

    Tuesday, May 14, 2013 8:56 AM
  • The output there is fine, also.

    In Theory, since your system is Home Premium, you shouldn't have any Group Policies active - but some malware works by inserting such nasties into the registry.

    I'd follow the instructions under Method B....

    <quote>

    Note: If there are no GPO's in place, then another activity may have changed the default registry permissions. To work around this issue, perform the following steps:

    1. On the computer that is out of tolerance, start Registry Editor.
    2. Right-click the registry key HKEY_USERS\S-1-5-20, and select Permissions...
    3. If the NETWORK SERVICE is not present, click Add...
    4. In Enter the object names to select type Network Service and then click Check Names and OK.
    5. Select the NETWORK SERVICE and Grant Full Control and Read permissions.
    6. Restart the computer.
    7. After the restart, the system may require activation. Complete the activation.

    </quote>


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 14, 2013 8:49 PM
    Moderator
  • Hi Noel,

    How do i access the "Registry Editor"?

    Thank you.

    Wednesday, May 15, 2013 12:22 AM
  • Oh good grief! - not you, but MS!

    I made two assumptions when I posted that - both of which proved in error.

    1) MS had created 'registry editor' as a valid Search term

    2) MS had given details on accessing it, if not....

    The Registry Editor is more commonly referred to by its file name - Regedit.

    simply click on the Start button, and in the Search box, type

    REGEDIT

    and hit the Enter Key

    Accept the UAC prompt, and the Registry Editor (Regedit) will open - it looks very much like a Windows Explorer window and can be navigated in the same way.

    Be VERY careful in there  - there is no 'UNDO' option, and often no confirmation prompt!

    It's a good idea always to create a System Restore point before playing in the registry - this backs up the current state of the registry for use if you get things wrong.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 15, 2013 7:47 AM
    Moderator
  • Hi Noel,

    I managed to isolate the issue with the help of Microsoft tech support.

    The issue actually escalated to the point where my PC can't start up (it goes on a never-ending loop error message "BOOTMGR is missing. CTRL+ALT+DEL to continue".

    Long story short, the problem here lies with the my SSD drive in my computer (i have 2 disk drives in my pc, 1 x SSD and 1 x HDD. The SSD drive is where my windows boot up from. I originally installed my Windows OS into my HDD and did a clone copy onto my SSD and got Windows to boot up from the SSD)

    After swapping the cables over between my SSD and regular HDD, the windows error was gone.

    Tech support explained that the OS on my SSD is corrupted and messed up, while the OS on my regular HDD was good

    So it seems that the problem is resolved.  

    At this stage, i still would like to boot up from my SSD - do you think it is recommendable to format my SSD and re-clone my HDD on my SSD?

    Thanks!

    Thursday, May 16, 2013 11:06 PM
  • Cloning HDD to SSD is fraught with pratfalls - due to the differing ways the drives are set up. You also need to make sure that you copy the System Reserved partition (if you have on) to the same relative position on the drive.

    Personally, I think you'd be better doing a clean install to the SSD.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 18, 2013 1:22 PM
    Moderator