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(State – ‘unspecified error’ (0x80004005)) while downloading cloud mark engine in Antigen for all our email servers.

Answered (State – ‘unspecified error’ (0x80004005)) while downloading cloud mark engine in Antigen for all our email servers.

  • Tuesday, November 06, 2012 11:27 AM
     
     
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    I have Antigen 9.2.1097 and Cloudmark Authority Engine is showing error (State – ‘unspecified error’ (0x80004005)) while other components showing sucess completed. Any Idea why ?? the update repeat every 1 hour. its on exchange 2003 SP2 cluster / Owa / gateway and all is have same issue.

     

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  • Tuesday, November 06, 2012 12:07 PM
     
     
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    Check out this post, most likelly the same error 

    http://blogs.technet.com/b/msfss_stuff/archive/2011/06/28/antigen-9-x-update-issue.aspx

    Antonio Mourao

     
  • Tuesday, November 06, 2012 12:15 PM
     
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    Hi,

    it seems that there is currently a problem with the distribution server, because there is another thread with the same problem:

    http://social.technet.microsoft.com/Forums/en-US/Antigen/thread/8b3f26c1-e406-42b9-8b85-c85a4f8e0b42#309a3004-e111-450e-8b93-963900d1955b

    You should contatct Microsoft to fix this problem.

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Tuesday, November 06, 2012 12:40 PM
     
     
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    I notes 2 error in event viewer with numbers 1000 , 8012 , any information about it related to this issue 

     
  • Tuesday, November 06, 2012 2:22 PM
     
     
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    Hi,

    what is the error message of these events?

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Tuesday, November 06, 2012 6:16 PM
     
     
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    type : error , source : Microsoft antigen for Excel, event ID : 8012 , error code: 80005000

     
  • Wednesday, November 07, 2012 6:10 AM
     
     
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    any confirmation from Microsoft about this issue if its related to  problem with the Cloudmark engine and the
    distribution servers
     
  • Wednesday, November 07, 2012 7:45 AM
     
     
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    Hi,

    to be sure that the problem is related to a distribution server issue you should contact Microsoft.

    https://support.microsoft.com/oas/default.aspx?Gprid=14176&st=1&wfxredirect=1&sd=gn

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Wednesday, November 07, 2012 11:39 AM
     
     
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    Cloudmark  engine has not updated But other engine are fine , Error 6014 in event viewer and dont know how its will solve , i install rollup 4 and still same issue ??????? any help
     
  • Wednesday, November 07, 2012 12:33 PM
     
     
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    Hi,

    the only way to fix this would be contacting Microsoft as I wrote in my last post.

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Wednesday, November 07, 2012 12:43 PM
     
     
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    Can i reach MS support by email without need to call and open ticket , its costly to get supprot by phone!!!

    Technical Architect

     
  • Wednesday, November 07, 2012 12:59 PM
     
     
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    Hi,

    it doesn't make a difference if you send an email or contact them by phone.

    Supportcases won't cost a thing as long as the problem is on the side of Microsoft.

    Greetings

    Christian

    Christian Groebner MVP Forefront


     
  • Wednesday, November 28, 2012 5:34 AM
     
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    It sovled by MS

    Technical Architect

    • Marked As Answer by Bobsi Wednesday, November 28, 2012 5:34 AM
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