Antigen 9.1 SpamCure updates cause spam checking to crash.
Any ideas or suggestions?
Running Antigen Version: 9.1.1097 SP1
Sometimes during the SpamCure updates it timesout which then causes the spam aspect of the filter(s) to stop.
Looking at Report>Quarantine the only email getting blocked is the result of RBL parameters.
Getting it restart varies in methods. I try using the manual update, or restart the Antigen Store process then manual update.
While it's in this crashed/hung state the "Scanner Information" for SpamCure is blank or "Unknown"
Log contains.....
8508 - 8464 INFORMATION: The SpamCure scan engine for Antigen has been downloaded
8508 - 8464 INFORMATION: The SpamCure scan engine for Antigen has been staged.
8652 - 8932 INFORMATION: Testing the SpamCure scan engine.
8508 - 8512 ERROR: The SpamCure scan engine update timed out while loading scanner
8508 - 8464 ERROR: The scan engine update thread has been stopped due to a timeout condition while loading scanner.
8508 - 8512 INFORMATION: The SpamCure scan engine for Antigen has been rolled back.
4432 - 4484 ERROR: Could not load SpamCure mapper.This can happen daily or once a week. It ran fine for many months.
Once it gets to this state it will stay that way until someone plays with it to get it going again even though it's attempted many updates (automatically, every 20 mins)
I have tried rebuilding the SpamCure by deleting the parent directory, updating, and allowing it to recreate itself.
All Replies
- increase the following regkey: "EngineDownloadTimeout"
An "Error: GetEngineFiles Timed out" error message is logged in Antigen
http://support.microsoft.com/kb/905991
John - You can also Upgrade to Antigen SP2 if you want to is you have software assurance you will get the upgrade for free.
You can download this from MVLS site.
Spamcure will be discontinued by Dec 1, 2009 and will be replace with Cloudmark which works much better than Spamcure.
Raymond Mo | MCSA 2003: Messaging | MCITP: EA and SA | ITIL v3 Foundation Certified.
