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QuestionUnable to load manifest - event 6014

  • Wednesday, July 01, 2009 6:33 PMSandy Wood Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I'm getting this alert on one of my servers

    Type: Error
    Source: GetEngineFiles
    Event ID: 6014
    Event Time: 7/1/2009 10:05:12 AM
    User: n/a
    Computer: OCDAEX02
    Description:
    Unable to load manifest from: http://antigendl.microsoft.com/antigen/x86/Sophos/Package/manifest.cab : (0x00002ee7) The server name or address could not be resolved.  WinHttpClient failed while sending a request.

    I've seen these a few times a week. When I check the Antigen Administrator > Scanner Updates, I see that Sophos Anti-Virus has updated since the alert. Is there a way to quickly test the connectivity through a browser when these events come up?
    Orange County District Attorney
     

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  • Monday, July 06, 2009 3:28 PMAndy S. Day Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Sandy,

    You should be able to reach that manifest.cab file through your browser directly. For links to manifest.cab files for all engines, please see this blog.
    Kind Regards, Andy Day | CSS Security, Sr. Support Engineer (Antigen/Forefront Server Security)
     
  • Monday, July 06, 2009 3:30 PMSandy Wood Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks Andy. The blog looks good, this will help.
    Orange County District Attorney