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Answer"Antigenrealtime" process high CPU ocupation

  • Tuesday, October 20, 2009 1:03 PMTonaco Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi

    I Have Exchange 2003 (Cluster 4 node) with Antigen 9 SP 2, now in one of the node after boot, the "Antigenrealtime" process start to exhaust the CPU.

    I can´t see any errors in the Event viewer? Where more cam I look, if I Stop the the Store (Realtime Scan Job) in Antigen 9 Scan Job tab, the process became flat again, then a restart one Store (Realtime Scan Job) at time,waiting for cpu to became stable between with restart, the Server became it´s old self.


     
     

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  • Wednesday, October 21, 2009 8:41 AMNick Gu - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Thank you for your post.

     

    I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request. Please be advised that contacting phone support will be a charged call. However, if you are simply requesting a hotfix be sent to you and no other support then charges are usually refunded or waived.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Regards,

    Nick Gu - MSFT
     

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  • Tuesday, October 20, 2009 1:05 PMTonaco Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    HI me again, must I open an incident at my Microsoft Support?
     
  • Wednesday, October 21, 2009 8:41 AMNick Gu - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Thank you for your post.

     

    I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request. Please be advised that contacting phone support will be a charged call. However, if you are simply requesting a hotfix be sent to you and no other support then charges are usually refunded or waived.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Regards,

    Nick Gu - MSFT