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Cloudmark EXPIRE MANIFEST, Engine State – ‘unspecified error’ (0x80004005),

Answered Cloudmark EXPIRE MANIFEST, Engine State – ‘unspecified error’ (0x80004005),

  • Tuesday, November 13, 2012 7:30 AM
     
     
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     Error EXPIRE MANIFEST in programlog file, licenses will expire in 2014 , cloudmark Engine State – ‘unspecified error’ (0x80004005), please advise me the reasons
     

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  • Tuesday, November 13, 2012 8:01 AM
     
     Answered
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    Hi,

    it seems that this is a current problem with the distribution servers, because many others have the same problem within the last days. You should contact Microsoft to fix this issue.

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Tuesday, November 13, 2012 9:12 AM
     
     
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    Hi Christian,

    Thanks for update, please advise me how we can contact to Microsoft regarding Cloudmark issues 
     
  • Tuesday, November 13, 2012 9:29 AM
     
     
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    Hi,

    select your product and follow the steps on the following website:

    http://support.microsoft.com/ph/14783/en-us

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Sunday, November 18, 2012 10:24 AM
     
     
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    Hi Christian,

    Still Cloudmark not updating and last update was 03/09/12

    Do you have any updates how to fix it ? Please assist us

    Regards,

     
  • Sunday, November 18, 2012 10:41 AM
     
     
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    Hi,

    the engine itself isn't updated very often. Have you contacted Microsoft to fix this issue?

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Sunday, November 18, 2012 10:57 AM
     
     
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    Hi,

    They want support contract to fix this issue and just now renewed the license but no assist from Microsoft.

    best regards,

     
  • Sunday, November 18, 2012 11:02 AM
     
     
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    Hi,

    you don't need a support contract. You can open anytime a call with Microsoft without any contract.

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Sunday, November 18, 2012 11:35 AM
     
     
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    Hi

    I tried but have to slect a payment method contract, credit card ... tec, please advise me how to open call for Antigen

    regards,

     
  • Sunday, November 18, 2012 11:44 AM
     
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    Hi,

    the phone numbers depend on the country you are living in. For the US check the following article:

    http://support.microsoft.com/kb/295539/en-us

    Greetings

    Christian

    Christian Groebner MVP Forefront

     
  • Friday, November 23, 2012 2:30 AM
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    Hi,

    Thank you for the post.

    Please perform the following steps to see if it helps, if not, you should open a case with Microsoft.

    1. Ensure that http downloads work and that the url : http://forefrontdl.microsoft.com/server/scanengineupdate  can go through your proxy server
    2. Engine download
      -In the Registry under HKLM\SOFTWARE\Wow6432Node\Microsoft\Forefront Server Security\Exchange Server set and/or increase GetFileHTTPTimeout to 600000 (decimal
      value)
      -In the Registry under HKLM\SOFTWARE\Wow6432Node\Microsoft\Forefront Server Security\Exchange Server set and/or increase also EngineDownloadTimeout value to
      600 (decimal value)

    Regards,

    Nick Gu - MSFT