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Proposed Answermom 2005 generates thousands of blank e-mail alerts

  • Wednesday, September 09, 2009 1:14 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    we've got mom 2005 as installed by forefront, with alerts being sent for antivirus activities... has anybody observed mom 2005 go bonkers and spew thousands of blank alerts each day?

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  • Thursday, September 10, 2009 7:23 AMNick Gu - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer

    Hi,

     

    Thank you for your post.

     

    Based on my experience, we should check each rule on MOM that has notifications enabled. The reason for the blank messages were because notification messages are generated from the alert details, hence without generating an alert the notification would be blank. To resolve this issue, we may remove the notification option and/or configuring it to generate the alert.

     

    Regards,

     

  • Friday, September 11, 2009 5:35 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    thanks for your response!

    that seems like a reasonable approach, however, it appears that i've got hundreds of event, alert, and performance rules to investigate! is there an easy way to view only rules where a notification response has been defined?
  • Friday, September 11, 2009 5:46 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    ok, so i figured out how to search for rules with notification responses, but... there are ~22,000 rules! i don't think it's feasible to check every rule for alert details...
  • Wednesday, September 16, 2009 9:08 AMNick Gu - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi,

     

    Thank you for your update.

     

    As far as I know, you may do a search of rule groups for All Rule Types for the notification group of Operations Manager Administrators.

     

    1) Opened MOM 2005 Administrator Console

    2) Browsed down to Microsoft Operations Manager (MOMMS) --> Managment Packs -->Rule Groups

    3) Right Click on Rule groups and choose Find Rules

    4) All Rule Groups, Next, All Rule Types, Next, Next, Checked Notification Group and choose Operations Manager Administrators

     

    Regards,


    Nick Gu - MSFT
  • Wednesday, September 16, 2009 8:34 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    thanks! only 21 rules set to notify the opsmgr admins... of those 21 rules, only 18 are of type = alert. so what should i adjust on these rules?
  • Thursday, September 17, 2009 9:01 AMNick Gu - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi,

     

    You may check “Generate alert” in the Alert tab of the properties of the related failure summary event rule so they would get an alert and e-mail with the information sent. If anything unclear, please feel free to contact us.

     

    Regards,


    Nick Gu - MSFT
  • Wednesday, September 23, 2009 7:15 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    thanks... been out of town for a week.

    i found one rule with type = event and set to generate alerts:

    Microsoft Operations Manager\Operations Manager 2005\Server\MOM Server heartbeat failure

    i've disabled the alert, so we'll see if the blank e-mail messages stop!

    thanks again!
  • Wednesday, September 23, 2009 7:53 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    oops, found another few event rules with alerts set... have disabled alerts on all:


    Microsoft Operations Manager\Operations Manager 2005\Server\MOM Server heartbeat failure

    Microsoft Windows Active Directory\Active Directory Windows 2000 and Windows Server 2003 \Active Directory Availability\Contacting the Domain Naming FSMO Role Holder has completed successfully

    Microsoft Windows Active Directory\Active Directory Windows 2000 and Windows Server 2003 \Active Directory Availability\Contacting the Schema Master FSMO Role Holder has completed successfully

    Microsoft Windows Active Directory\Active Directory Windows 2000 and Windows Server 2003 \Active Directory Availability\Contacting the Infrastructure FSMO Role Holder has completed successfully

    Microsoft Windows Active Directory\Active Directory Windows 2000 and Windows Server 2003 \Active Directory Availability\Contacting the RID Master FSMO Role Holder has completed successfully

    Microsoft Windows Active Directory\Active Directory Windows 2000 and Windows Server 2003 \Active Directory Availability\Contacting the PDC FSMO Role Holder has completed successfully

    Microsoft Windows Active Directory\Active Directory Client Side Monitoring\The PDC Emulator has been contacted successfully

    Microsoft Office Live Communications Server 2003\LDAP Manager\LDAP Manager - Successful connect to GC.
  • Wednesday, September 23, 2009 8:42 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    didn't stop the deluge of mail... do i need to restart any services?
  • Monday, September 28, 2009 1:05 PMcsp122 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    ok, so restarting services hasn't fixed anything, so... i suppose it's time to call pss. how should i categorize this issue so that i'm routed to the proper team? should this be handled by the fcs or legacy mom support groups?