Mail access issues
- I have a hotmail account linked to a Windows Live ID account. This morning I had signed into my hotmail as usual and sent a few emails. I then opened a peice of junk mail by mistake. I closed it. Logged out. tried to log in later - no access. Went to passport.net and could access windows Live ID account. I changed password. Tried to log into mail - no access still. Then did all following - cleared cookies etc... and ensured security levels okay. Still no access. Is my mail account being blocked by some trojan? How can I get URGENT help or solve the problem?
Angela in South Africa
All Replies
Hi,
Thank you for your post.
According to your description, this issue may related to Windows Live Hotmail. As we mainly focus on general question about Forefront Client Security. It is recommend you to get further support in Hotmail Web site: http://www.hotmail.com. It is available 24 hours a day.
Help is also available on the Hotmail logon page if you have problems with the logon process or your password. If you cannot find the answer to your problem through Help, submit a support request. To do this, follow these steps:
1.Visit https://support.live.com/ (https://support.live.com/) .
2.Select Windows Live Hotmail under Standard Services.
3.Non-English users will be redirected to Windows Live Hotmail Help Pane.
Note English users will be redirected to http://windowslivehelp.com/Default.aspx (http://windowslivehelp.com/Default.aspx)
4.Enter any keyword in the “Search for” box, and then submit the search.
5.Select one of the help topics that is displayed under the search box.
6.Click “Get more help” in the lower-right corner of the window.
7.Click “Get support”.
8.Complete the e-form, and then click “submit”.
Regards,
Nick Gu - MSFT
