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Slowness on opening Office files when Firewall Client installed

Locked Slowness on opening Office files when Firewall Client installed

  • Tuesday, March 11, 2008 10:06 AM
     
     
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    Hi, I have a laptop (HP nx7000) with Windows XP SP2 and Office 2003. All the Office aplications work fine, but when I install the Microsoft Firewall Client 2004 and you try to open Word, Excel... or double click on a file it takes around 20 seconds to open it. Once it is open and you do File --> Open it opens the file OK.

    If I uninstall the Firewall Client everything works fine and fast again.

     

    Anybody knows how can I fix this? I've searched the internet but couldn't find a solution. This problem is driving me crazy.

     

    Thanks in advance.

       

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    • Wednesday, March 12, 2008 6:57 AM
       
       
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      If you are having issues accessing network files you might want to check that DNS resolution is working properly, and that firewall clients are set up correctly for direct access to internal resources. Take a look at these documents that may help:

      http://www.microsoft.com/technet/isa/2006/clients.mspx

      http://technet.microsoft.com/en-us/library/cc302576.aspx

       

      Rayne Wiselman

       

       

       

         
      • Friday, March 14, 2008 11:32 AM
         
         
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        Thanks for your help. I'll take a look to this lnks.

         

        But the problem is not just accessing network files, also files in the hard disk of the laptop. Just opening the Word (not a document) gives me problems.

         

           
        • Saturday, March 22, 2008 10:22 PM
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          Hi,

           

          Thats strange, i never heard of this before !!

           

          Have you solved it or not yet ?

           

          and by the way, what Antivirus system you have ?

           

          _____________________________

          Tarek Majdalani
          Computer Engineer, CIW, MCSA: Security 2000/2003, TS: Windows Vista
          MVP -- ISA Firewalls
          Website : http://www.elmajdal.net/ISAServer

           

             
          • Tuesday, March 25, 2008 8:58 AM
             
             
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            Hi, didn't find a solution yet. It's very strange because I've reinstalled other machines, here at the my office, and Office 2003 works smooth.

            This particular machine has been reinstalled some times before and everything worked well. But this time :-(

            The antivirus is Etrust 7.0 from Computer Associates. But the antivirus is not installed and the problem is there.

             

               
            • Tuesday, April 01, 2008 12:42 PM
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              Yah, there is something causing this issue , as i said earlier , i have never heard of such an issue before !!

               

              Sound really strange ! If it happens and you found the cause of the problem, please keep us updated.

               

              Thanks,

              Tarek

              _____________________________

              Tarek Majdalani
              Computer Engineer, CIW, MCSA: Security 2000/2003, TS: Windows Vista
              MVP -- ISA Firewalls
              Website : http://www.elmajdal.net/ISAServer

               

                 
              • Thursday, November 06, 2008 12:56 PM
                 
                 
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                I have the same problems. I tracked the file opening process, the Winword hanged for 20 sec on the next command : 

                WINWORD.EXE:1872 QUERY INFORMATION C:\Program Files\Microsoft Firewall Client 2004\FwcWsp.dll SUCCESS Attributes: A 


                Will
                   
                • Friday, November 07, 2008 3:45 PM
                   
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                  Hi,

                  it might be that Microsoft Office try to establish an Internet connection for accessing infomrations (Error reporting, accessing picture libraries or updating online content help or such things).
                  Try to disable this features.
                  Could this be the case?

                  regards Marc
                  www.nt-faq.de
                  www.it-training-grote.de
                     
                  • Sunday, September 27, 2009 10:29 AM
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                    Were all products registered after the rebuild? I think Marc has a good point with his comment.