Can't Start My Online Course
- I have subscribed to a number of online courses.
I go to the "My Learning" page, click on "My Subscriptions" and then click on one of the courses to start it. However, when I click on a course I am redirected to a page with a description of the course and the option to purchase it. I have already purchased this course - could someone tell me how to start it? Clicking on the link always takes me to the purchase page.
All Replies
- I've had the same problem, and I bought the program on July 5,2009. I can't locate the program I bought which was
Windows XP Library. Is there anyone out there that can help me?
Linda Hello Linda:
Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?
-First Name
-Last Name
-Live ID you used to login to E-Learning
-16 Digit Hex PUID
16 Digit Hex PUID –
-
- Go to the following site: https://account.live.com/SummaryPage.aspx
- Sign-in to Windows Live.
- Click on Account Summary (in the left nav)
- Click on Registered Information (Above Password Reset Information)
- This will open up to your profile data.
- Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
- Copy that 16 digit number paste it into this email.
-Course Name and Number you are referring to.
-URL where error/issue encountered.
-Screenshot of the error if you can get.
-Detailed description of the problem.
-Phone number we can reach you at.
-Country you are located in.
Thank you,Prakash Waghwani
Microsoft Learning Tier II Support Team.
Thanks, Prakash Waghwani Microsoft E-Learning Support Team-
Hello Oban:
Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?
-First Name
-Last Name
-Live ID you used to login to E-Learning
-16 Digit Hex PUID
16 Digit Hex PUID –
-
- Go to the following site: https://account.live.com/SummaryPage.aspx
- Sign-in to Windows Live.
- Click on Account Summary (in the left nav)
- Click on Registered Information (Above Password Reset Information)
- This will open up to your profile data.
- Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
- Copy that 16 digit number paste it into this email.
-Course Name and Number you are referring to.
-URL where error/issue encountered.
-Screenshot of the error if you can get.
-Detailed description of the problem.
-Phone number we can reach you at.
-Country you are located in.
Thank you,Prakash Waghwani
Microsoft Learning Tier II Support Team.
Thanks, Prakash Waghwani Microsoft E-Learning Support Team-
