Tuesday, October 02, 2012 10:40 PM
I have HP Envy 14 2020nr, 1 year old, running Windows 7 home premium, service pack 1 all factory installed. <o:p></o:p>
At random intervals I get the Blue Screen Error: BUGCODE_USB_DRIVER then it crashes and restarts even if there is no USB device attached. However sometimes I hear the sound of a USB being plugged in or removed although I am not doing either. I have disabled, enabled, updated, uninstalled, reinstalled etc. the USB drivers, run extensive virus checks .... no joy<o:p></o:p>
BTW, the crashing began just about the same time I started having problems with the webcam disconnecting when I move the screen. I disabled it but it still crashes.
Is the webcam a USB device? Could the cause of the problem be a fault in the webcam cable? If so how do I fix?<o:p></o:p>
The information copied from events viewer: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x0000000000000008,
0x0000000000000006, 0x0000000000000005, 0xfffffa80087d77a0).
I have uploaded the last 2 dump files to SkyDrive. The link is in the title.
- Moved by Cleber Marques MSFTMicrosoft Employee Thursday, October 11, 2012 11:07 AM (From:Microsoft Operations Framework -- MOF 4.0)
Friday, October 05, 2012 9:54 PM
This forum is dedicated to Microsoft Operations Frawork. I think you need to refer to Windows 7 forum for more support
Mohamed Fawzi | http://fawzi.wordpress.com
- Proposed As Answer by M FawziMVP Friday, October 05, 2012 9:54 PM