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IT/Service Strategy! any difference
IT/Service Strategy! any difference
- Hi there
I have heard both: "IT Strategy" & "Services Strategy"! Are they different? Is the "Services Strategy" a subset of an overall "IT Strategy", which i beleive so!
Cheers,
Khalid Hakim | IT Operations Consultant | MOF Trainer | ITIL Service Manager | ISO20000 Consultant | MSF Practitioner | PMP
Answers
- Hi Khalid,
To me IT Strategy equals IT Services Strategy only when IT org has fully adopted ITSM approach to its business (i.e. became naturally Services Organisation). Otherwise there is still a room for legacy (non-service) IT strategies, as in most cases...
Regards,
Dmitry
MSFT- Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:36 AM
- I agree with what was said. But in addition, I think that even when an IT org has matured enough to be aligned with the Business, they can still have their own Strategy that does not directly relates to their service offerings and therefore to their Services Strategy.
For example, an IT Strategy might be that they want to go outsourced. Depending on what services they provide for their internal customer, this overarching strategy may or may not directly influence each of their individual service strategies (although it will likely significantly impact how they provide their services). Or they may want to centralise their hardware purchasing, or chose to partner with one single provider for a given type of equipment, without having to revise their services strategy by doing so.
Anyway, I would just sum it up by saying that "IT Strategy" and "Services Strategy" are different perspectives but so closely related that you will often see them used to refer to the same set of strategies! For what it's worth... :)
Jacques- Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:36 AM
All Replies
- Hi Khalid,
To me IT Strategy equals IT Services Strategy only when IT org has fully adopted ITSM approach to its business (i.e. became naturally Services Organisation). Otherwise there is still a room for legacy (non-service) IT strategies, as in most cases...
Regards,
Dmitry
MSFT- Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:36 AM
- That's good question Khalid,
I think like Dmitry, when the IT is aligned with Business this can be the same, but this is no a reality, unfortunately.
Cleber Marques
MOF Brazil Project
Microsoft MVP - Most Valuable Professional
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br
- I agree with what was said. But in addition, I think that even when an IT org has matured enough to be aligned with the Business, they can still have their own Strategy that does not directly relates to their service offerings and therefore to their Services Strategy.
For example, an IT Strategy might be that they want to go outsourced. Depending on what services they provide for their internal customer, this overarching strategy may or may not directly influence each of their individual service strategies (although it will likely significantly impact how they provide their services). Or they may want to centralise their hardware purchasing, or chose to partner with one single provider for a given type of equipment, without having to revise their services strategy by doing so.
Anyway, I would just sum it up by saying that "IT Strategy" and "Services Strategy" are different perspectives but so closely related that you will often see them used to refer to the same set of strategies! For what it's worth... :)
Jacques- Marked As Answer byCleber MarquesMVP, ModeratorThursday, May 28, 2009 10:36 AM
I’m marking this post as answered, if you need any help about MOF please open a new thread. J
Thank you,
Cleber Marques
MOF Brazil Project: Simplifying IT Service Management
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br- Hi
I present the ITIL Service Strategy course,
IT strategy if a plan that IT management has taken to enable and drive IT allignment to Business, part of this is the use of IT Service Strategy more specificaly the Service Portfollo to achieve this.
Duane Merifield
IT Management Consultant
ITIL Expert
Pink Elephant Hi Duane, so do you think that Service Portfolio is ths best start to align IT with Business? Do you have any tips to us? J
Hope this helps
Regards,
Cleber Marques
Microsoft Most Valuable Professional (MVP) & MCT
MOF Brazil Project: Simplifying IT Service Management
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br | www.systemcenterbrasil.com- Hi Cleber
The Service Portfolio is the decision to choose what service to change or invest you funds in that will deliver the greates value to business.
Feel free to email me and I can give you some docs to assist you.
dmmdmdd@hotmail.com
Duane Hi Duaneza, thank you for share your experience here. J
Regards,
Cleber Marques
Microsoft MVP & MCT | Charter Member: SCVMM & MDOP
MOF Brazil Project: Simplifying IT Service Management
My Blog | MOF.com.br | CleberMarques.com | CanalSystemCenter.com.br
