Outlook 2003 help needed

Mon, 08 Jun 2009 02:06:21 Z

My Outlook 2003 was working fine until I upgraded QuickBooks from 2006 to 2009 and upgraded Java. Now Outlook will not open. It seems to be in a loop of trying but doesn't do anything. I live and operate off this program. Can anyone help? It runs on Windows XP.

Thanks

cofeman

Outlook 2003 help needed

Mon, 08 Jun 2009 07:29:21 Z

First thing I would do is check the event logs. Have you tried a repair?

Hank Arnold (MVP - DS)

Outlook 2003 help needed

Mon, 08 Jun 2009 10:38:20 Z

How do I check the event logs? I did try a registry repair via registry repair download. I defragged, virus software & nothing changed.

Outlook 2003 help needed

Mon, 08 Jun 2009 10:41:51 Z

Hank, I should also say that Outlook wants to start in Safe Mode, but can't do that either.

Outlook 2003 help needed

Mon, 08 Jun 2009 11:06:07 Z

Event logs: Start/Control Panel/Administrative Tools/Event Viewer

Repair: Start/Control Panel/Add Remove programs
Double click on Microsoft Office and select the "Repair" option.

Hank Arnold (MVP- DS)

Outlook 2003 help needed

Tue, 09 Jun 2009 00:55:13 Z

Hank, Thank you for your continued response. Sorry I did not get back to you sooner but it was a busy day.

I did look at the event logs & they are jammed pack with data. What should I be looking for? I see a lot of "error' flags amongst them.

Also, I didn't find a repair where you indicated, but I did do a system restore to the day before I did any upgrading but that didn't repair the problem. As a matter of fact I lost the internet connection too then. I however, did do a repair from a "Free WIndow Registry Repair" I found on "Downloads.com", but that didn't solve the problem either.

Appreciate your continued help.

Evan

Outlook 2003 help needed

Tue, 09 Jun 2009 08:13:13 Z

No problem. I only look at this stuff in the AM before I go to work.

You are looking for errors that mention Outlook or MS Office. A very useful site to trouble shoot errors in the event logs is http://eventid.net. You enter the event ID and the source and you will get a listing of other folks' experiences (and solutions).

What do you see when you double click on "Microsoft Office ....."? You should see two buttons: "Remove" and "Change". If all else fails, try re-running the installation CD. YOu should get the option of removing or repairing the program.

Hank Arnold (MVP - DS)

Outlook 2003 help needed

Wed, 10 Jun 2009 20:24:19 Z

Hank, my concern is if I re-run the installation CD I will lose all of my data. Is that likely?

I will spend time on this issue tomorrow - Friday - out of the office all day & too tired upon return to tackle. I fould eventid.net very informative & will pursue further.

I did restores as well as repairs along the way to no avail. Should you have any other ideas please share.

Thanks again.

Evan

Outlook 2003 help needed

Thu, 11 Jun 2009 09:29:15 Z

Not likely. A repair will just reinstall the program. Your data should remain intact.

Hank ARnold (MVPN - DS)