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i upgraded to windows 8.1 and can no longer adjust my screen brightness

    Question

  • I recently upgraded to Windows 8.1 on my Lenovo Ideapad and noticed my screen brightness wasn't as bright as it had been when I had run Windows 8. I keep trying to adjust my screen brightness, but no matter how low or high I set it, my screen's brightness remains at what I would imagine a 50% brightness would be. Can anyone help me?
    Monday, October 21, 2013 2:25 AM

Answers

  • Ive tried all the suggestions above and more this is the only thing that has worked so far!

    Try this....

    Go to device manager - click display adapters - right click the windows driver (intel graphics 4000 or whatever) - update driver software - click search for update myself - then on the next window click "let me pick from a list of drivers on my computer - then select microsoft basic display adapter


    Edit..... come on microsoft this shouldnt be this hard computers should be getting more user friendly not less sort your s*** out!!
    • Edited by realityproof Friday, January 03, 2014 10:31 PM
    • Proposed as answer by shurn Wednesday, January 08, 2014 9:47 PM
    • Marked as answer by David WoltersModerator Friday, March 21, 2014 2:06 PM
    Friday, January 03, 2014 10:28 PM

All replies

  • Hi,

    Please try to update or reinstall the display driver for a test.

    Open Device Manager, scroll down to display adapters, right click, choose update the driver software or choose uninstall, then restart your computer.

    Regards,

    Yolanda


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
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    Tuesday, October 22, 2013 10:53 AM
    Moderator
  • Hi Yolanda,

    I had the same issue with my Samsung 7 Series laptop after upgrading to W8.1, and the proposed solutions did not solve the problem. Any other suggestion?
    Wednesday, October 23, 2013 6:46 AM
  • Hi, Kasper

    Have you tried to manually set the brightness in the right-side charm bar “Settings” to adjust the brightness? And  can you manually adjust the brightness with the key on your Laptop?

    I also doubt that there might be some sort of incompatibility between the display driver and your computer, please check if there is a suitable driver from the manufacture website of Samsung. Or you can contact Samsung, check if they have an appropriate display driver for win 8.1.

    Regards,

    Yolanda


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Wednesday, October 23, 2013 10:06 AM
    Moderator
  • Same problem here. On an HP laptop.

    Mine is way to low. It is as if the display is off. Looks like a bug in Windows 8.1 rather than the display drivers.

    Instead of asking each customer to reinstall their driver, it might be worthwhile if Microsoft have a look at their display/graphics system. Apparently, Windows 8.1 is setting it to very low values. And there doesn't seem to be any way for user to control the brightness.

    BTW, I have set the charm bar brightness to max. It doesn't make any difference.
    Saturday, October 26, 2013 9:26 AM
  • I have the Lenovo Ideapad Z500 and my screen just went from full brightness to almost 10% and i can't seem to change it.. did you find anything yet? Btw i upgraded my windows 8 to 8.1 yesterday and today this has happened.. :@ really annoyed with it
    Friday, November 08, 2013 9:29 PM
  • This doesn't work. It is clearly a windows bug. I have reinstalled drivers, installed old versions, reinstalled the new one... Windows isn't having it. 

    Please propose a real solution. 

    Tuesday, November 12, 2013 11:53 PM
  • was there ever a solution because i have the samsung series 7 also?

    Wednesday, November 13, 2013 12:43 PM
  • I dont see a solution.   Updating and re-installing drivers does not. work.

    Also I am sick of you blaming others for the problems with the update you asked us to install. 

    This makes no sense.  If you guys want us to install your updates please make sure they won't up my whole work session. 

    Please fix this asap. 

    this is necessary! 


    Tuesday, November 19, 2013 4:36 PM
  • I dont see a solution.   Updating and re-installing drivers does not. work.

    Also I am sick of you blaming others for the problems with the update you asked us to install. 

    This makes no sense.  If you guys want us to install your updates please make sure they won't up my whole work session. 

    Please fix this asap. 

    this is necessary! 

    Me too, what a nightmare, what are Microsoft doing to address this????????
    Thursday, November 21, 2013 7:44 PM
  • I dont see a solution.   Updating and re-installing drivers does not. work.

    Also I am sick of you blaming others for the problems with the update you asked us to install. 

    This makes no sense.  If you guys want us to install your updates please make sure they won't up my whole work session. 

    Please fix this asap. 

    this is necessary! 

    Me too, what a nightmare, what are Microsoft doing to address this????????

    Some good news for Samsung users.  Use the Samsung SW Update facility.  I just did.  Right now there is an update for the graphics driver and it fixes the Windows 8.1 brightness (actually dullness) bug.  Full marks to Samsung, I am relieved, I can see my screen again.  Best of luck to the non-Samsung users, maybe try your manufacturer's website.  It's quite probable that the hardware manufacturers have resolved this ahead of Microsoft.........


    Thursday, November 21, 2013 8:48 PM
  • Asus X550L with lastest Geforce driver but nothing happen. It's obviously a bug of Windows 8.1 (Pro). You guy Microsoft should working on it asap
    Saturday, November 30, 2013 3:58 AM
  • It's a bug not only in PRO. It seems to me that a problem is only in x64 version
    Tuesday, December 03, 2013 10:34 AM
  • I have this bug for a couple of months now. It's about time this gets solved...

    Dell Precision with AMD Radeon  HD 6700M

    Sunday, December 08, 2013 2:58 PM
  • Same problem, i uninstalled it and still not functioning so i disabled it then enabled it and that worked fine for me. Hope this helped!
    Tuesday, December 10, 2013 8:27 PM
  • Same with me. I  upgraded to Win 8.1 last night and now I can't adjust the screen brightness.  IdeaPad P400. What's going on? 
    Sunday, December 15, 2013 2:56 PM
  • I had the same problem with my P400. I was able to fix mine by going to the Lenovo website and installed the older version of the video driver. Here is a link to the drivers. http://support.lenovo.com/en_US/downloads/default.page?selector=expand. You might have to select your laptop model to bring you to the driver page. I used Version: 9.17.10.2932 of the Display and Video Graphics section. When asked if I wanted to install the driver even though the current one was newer, I selected yes. After the older version was installed the problem was fixed. Hopefully this helps
    Sunday, December 15, 2013 11:55 PM
  • for pads, you need a keyboard

    press windows+x and this should bring up the mobility panel and from there you should be able to manage all options


    Corsair Carbide 300R with window
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    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
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    Hardcore Games Legendary is the Only Way to Play!

    Monday, December 16, 2013 12:04 AM
  • for pads, you need a keyboard

    press windows+x and this should bring up the mobility panel and from there you should be able to manage all options



    Did you even read the original post? The problem is not that the OP can't get to the location for adjusting screen brightness, the problem is that once there, the option doesn't work.

    Monday, December 16, 2013 9:26 AM
  • I suspect that Lenovo like all the rest have some proprietary component and no drivers for anything except the oem version of windows they ship


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Wednesday, December 18, 2013 11:25 PM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:38 AM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:38 AM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:39 AM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:39 AM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:39 AM
  •  December 26, 2013- this worked for me. Lenovo IdeaPad Z400 Touch... search on youtube for "windows 8.1 brightness fix" you are going back to the previous Intel Driver. I even had Lenovo Tech support remotely access my laptop and said it was the new Intel Driver...they removed it, and it worked for ONE DAY. they never told me how to fix it!!!
    Friday, December 27, 2013 7:40 AM
  • I too have upgraded my Windows to 8.1 on my Lenovo Idea-pad. I can't seem to adjust my screen brightness, I literally have to be right in front of my laptop to see what is happening. I have tried everything, shutting it down, going to settings, restarting it, etc... Please please please find a solution to this problem, I am going back to school on Monday 6 (University of Phoenix).
    Friday, January 03, 2014 7:38 PM
  • I too have upgraded my Windows to 8.1 on my Lenovo Idea-pad. I can't seem to adjust my screen brightness, I literally have to be right in front of my laptop to see what is happening. I have tried everything, shutting it down, going to settings, restarting it, etc... Please please please find a solution to this problem, I am going back to school on Monday 6 (University of Phoenix).

    You'll need to contact Lenovo support.
    Friday, January 03, 2014 9:23 PM
  • Ive tried all the suggestions above and more this is the only thing that has worked so far!

    Try this....

    Go to device manager - click display adapters - right click the windows driver (intel graphics 4000 or whatever) - update driver software - click search for update myself - then on the next window click "let me pick from a list of drivers on my computer - then select microsoft basic display adapter


    Edit..... come on microsoft this shouldnt be this hard computers should be getting more user friendly not less sort your s*** out!!
    • Edited by realityproof Friday, January 03, 2014 10:31 PM
    • Proposed as answer by shurn Wednesday, January 08, 2014 9:47 PM
    • Marked as answer by David WoltersModerator Friday, March 21, 2014 2:06 PM
    Friday, January 03, 2014 10:28 PM
  • Right clicking on display adapter only shows scan for hardware changes or properties.  Does not give the choice to update the driver software.
    Friday, January 03, 2014 11:22 PM
  • Right clicking on display adapter only shows scan for hardware changes or properties.  Does not give the choice to update the driver software.

    You need to expand Display Adapters and then right-click the actual display adapter. You're right-clicking on the *Display Adapters* node, not on the actual display adapter itself.

    In any case, this isn't a real fix as reverting to the basic inbox display adapter means that you're using a generic display adapter and not one that is specifically designed for your adapter.

    Saturday, January 04, 2014 4:05 AM
  • Well give us a solution then! i just want to be able to see my screen properly but if you dont have a solution then this is at least a temporary fix?
    Saturday, January 04, 2014 10:02 PM
  • one idea is to check to see that the lcd panel is set to plug and play

    if that does not work, and win+x does not provide the mobility panel then you may need to install 8.1 clean


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Saturday, January 04, 2014 10:22 PM
  • Thankyou, this worked straight away, the screen is bright again!!!
    Wednesday, January 08, 2014 9:48 PM
  • Can you explain in detail how to do this? I'm having the same issue and I doubt Microsoft knows how to answer any question or address any problem.
    Sunday, January 12, 2014 2:16 AM
  • Ive tried all the suggestions above and more this is the only thing that has worked so far!

    Try this....

    Go to device manager - click display adapters - right click the windows driver (intel graphics 4000 or whatever) - update driver software - click search for update myself - then on the next window click "let me pick from a list of drivers on my computer - then select microsoft basic display adapter


    Edit..... come on microsoft this shouldnt be this hard computers should be getting more user friendly not less sort your s*** out!!
    Thank you, so, very, very, much. This worked.  
    • Proposed as answer by ITeraOnline Thursday, February 13, 2014 4:54 PM
    Friday, January 31, 2014 1:21 AM
  • This also happened to me. After the Install to 8.1. I went to Intel and looked for the drivers for my machine. I found the Drivers and downloaded the previous drive and installed it. It said that a new driver was installed would I like to keep it and I said NO. Rebooted and all is good.
    Monday, February 03, 2014 9:24 PM
  • I suspect that most with an Intel graphics solution, will find their drivers are very basic at best

    Intel does not spend the money that AMD and NVIDIA do on driver developers


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Monday, February 03, 2014 9:58 PM
  • Yeh I can now change the display brightness by following above procedure. Thank you so much.
    Wednesday, February 05, 2014 6:35 PM
  • This worked for me also. Thanks so much!
    Sunday, February 09, 2014 12:47 PM
  • yes samsung users can update their Samsung software and devices by using the sw update application.  seems t do the trick for brightness issues.
    Wednesday, February 12, 2014 7:35 PM
  • Thank you very much 

    i had the same problem and its working now

    but i have Q i use now "icrosoft basic display adapter "

    it means "intel graphics 4000" not working !!

    thanks

    Thursday, February 13, 2014 4:53 PM

  • Edit..... come on microsoft this shouldnt be this hard computers should be getting more user friendly not less sort your s*** out!!
    Note that you and others in this thread are scolding Microsoft for a problem that the vendor is responsible for. The vendor is required to create drivers for their hardware products. Your voice is very important. Just direct your complaints to the right place. Vendors should take note.
    Thursday, February 13, 2014 8:46 PM
  • I recently upgraded to Windows 8.1 on my Lenovo Ideapad and noticed my screen brightness wasn't as bright as it had been when I had run Windows 8. I keep trying to adjust my screen brightness, but no matter how low or high I set it, my screen's brightness remains at what I would imagine a 50% brightness would be. Can anyone help me?
    Please do tell me there is a fix for this right? This makes photo editing hard, and being able to see my screen in different settings. I am very disappointed with this update.
    Wednesday, February 26, 2014 1:19 AM
  • provide specifics of your rig, its impossible to advise without knowing the hardware


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Wednesday, February 26, 2014 1:28 AM
  • thank you sooooooooooooooo much! It worked
    Tuesday, March 04, 2014 12:27 PM
  • Also going to Advanced Power Settings, choosing Power Option and then Display then turning off Enable Adaptive Brightness also seems to work.
    Saturday, March 15, 2014 7:15 PM
  • I am experiencing the same problem but I have a Sony Vaio and wondering if the solution will be the same as for other laptops or if I should contact the manufacturer?

    P.S. this is BS Microsoft--if in fact, it's a bug from upgrading to Windows 8.1. This is annoying to no avail and should be rectified promptly!

    Sunday, March 16, 2014 3:43 AM
  • Hi just go to Lenovo website ALSControl for 64-bit or for windows 8.1 Google it for Lenovo
    Monday, March 17, 2014 5:29 AM
  • The challenge is that when Windows Update runs, the display drivers coming from Microsoft overwrite the drivers from Lenovo.  With the display drivers coming from Microsoft via Windows Update, brightness controls and multiple monitors don't work. With the (older) display drivers coming from Lenovo, brightness controls and multiple monitors work, but Windows media player and newer rendering schemes don't work.

    I feel caught between a rock and a hard place here - would like to be able to keep my display driver up-to-date from Windows Update, but these two bugs (brightness control & no multiple monitors) are painful.

    Tuesday, March 18, 2014 2:19 PM
  • i'm an idiot. today is march 20th. I wanted this laptop because I thought maybe Samsung would get it right. the sales person assured me they did not. now I have to pay a 20% restocking fee cause I Am taking this piece of garbage back! I should have listened. what an idiot I am.

    dullness is obvious! imagine the bugs you don't see. .... W O W

    Thursday, March 20, 2014 10:55 PM
  • i'm an idiot. today is march 20th. I wanted this laptop because I thought maybe Samsung would get it right. the sales person assured me they did not. now I have to pay a 20% restocking fee cause I Am taking this piece of garbage back! I should have listened. what an idiot I am.

    dullness is obvious! imagine the bugs you don't see. .... W O W

    was the machine reset to factory fresh and it was not working as described?

    if so i would send the manufacturer a message inquiring


    Corsair Carbide 300R with window
    Corsair TX850V2 70A@12V
    Asus M5A99FX PRO R2.0 CFX/SLI
    AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
    G.SKILL RipjawsX DDR3-2133 8 GB
    EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
    Asus PA238QR IPS LED HDMI DP 1080p
    ST2000DM001 & Windows 8.1 Enterprise x64
    Microsoft Wireless Desktop 2000
    Wacom Bamboo CHT470M
    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Thursday, March 20, 2014 11:12 PM
  • This really worked on my lenovo ideapad

    thank you

    Friday, March 21, 2014 12:38 PM
  • This happened to me this evening! Super frustrating. Anyways, after trying this process above, my computer told me all of my drives were already up to date and wouldn't let me proceed further. So I tried something a bit different, and it worked!

    http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS031547 (< The site won't let me post a direct link, so copy & paste)

    Yes, it told me that I was installing an older version, but it worked and nothing has changed on my PC!

    (I got this tip from a forums.lenovo discussion group) and hope it helps! 

    Sunday, March 23, 2014 1:46 AM
  • Oh my gosh. . .thank you so much! I have a Samsung and had the same issue when I updated.  I was so bummed because my eyes hurt, but now all is well because of your information. Thanks again!
    Wednesday, March 26, 2014 4:05 PM
  • Thank you so much!!! The same thing just happened to me on my Samsung laptop. Just installed an update to BIOS and Settings. After doing so, couldn't get my screen brightness back despite my advanced performance settings, keyboard, etc. Fortunately, I was able to find your answer here as quickly. Who knows how long I would have spent troubleshooting this! I've screwed up my computer many times trying to "fix" things that didn't need fixing when trying to problem solve one minor setting. I would think that there should have been a note alerting people that the microsoft basic display adapter would need to be updated after downloading the new BIOS update. Geez! Thanks again!

    Wednesday, April 09, 2014 11:59 PM
  • I also have this problem with my Asus N71.

    Found out by accident.

    Adjust the brightness with Fn + F5 (down) or Fn + F6 (up). It does not change then and there, but when you pull out the power plug from the PC the brightness changes. Every time would change ther brigtnes I use Fn + or -, pull out the plug and the put it in.

    For me this is a good solution and a better alternative than using a Microsoft basic display adapter. I now use the latest available driver for my graphic card.

    Friday, April 11, 2014 7:31 AM
  • OMG Thank you this help me out lots it fix it for me 

    Thank you agen x

    Friday, April 11, 2014 1:48 PM
  • Thanks for that - it worked like a charm! After I upgraded to Win8.1 as soon as I pressed the display brightness key the screen went dark and would not brighten.  I did a 'refresh' thinking it was a fault with the laptop and once that was done I upgraded to Win8.1 - all this took hours to do.  Once again, when I upgraded to Win8.1 the same thing happened.  I'm just so glad I googled the problem and arrived at this forum!
    Saturday, April 12, 2014 1:47 PM
  • I just hope Microsoft actually read these blogs!!!

    The whole problem started because I updated my laptop (a Lenovo ideapad Z500 touch) to the latest version of Windows 8.1 'upgrade' so that I would be completely up to date with developments.

    I then went to dim the brightness of the screen which I did and that's when the problems started. 

    The screen would not change but remained constantly dark, being barely able to be seen.


    Try as I would I was having no success in brightening it so I finally did a factory 'refresh' which put the laptop back to as it was when I bought it which solved the problem. 

    Of course this now meant that I then had to reload all my additional programmes as well as get all the Microsoft updates which took 'quite some time'!


    Finally I then downloaded and installed Windows 8.1 'upgrade' once again, thinking that the problem was solved - but again, when I pressed the brightness key, the screen went dark and stayed dark. 

    Thanks to the advice in this blog I went into the Device Manager and changed the display settings to 'Microsoft Basic Display Adapter'.  I'm pleased to report that solved the problem.

    Later, I further downloaded and installed updates from Microsoft and was then unable to adjust the screen brightness. 

    I checked in Device Manager and found that it had selected ' Intel(R) Graphics 4000 Version 10.18.10.3412 (22/01/2014)' so I changed it back to 'Microsoft Basic Display Adapter' and I'm now pleased to say that it works once again. 

    I'm amazed that such a problem occurred, a problem that Microsoft had itself created.  I sincerely hope that a fix is forthcoming asap

    'We wait in hope' ....................



    • Edited by Roochie Sunday, April 13, 2014 8:32 PM
    Sunday, April 13, 2014 8:30 PM
  • Thank you so much for this answer!!! 
    17 hours 28 minutes ago