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window 8 is not shuuting down untill i long press the power button

    Question

  • dell inspiron 5110, core i5

    window is not shutting down without pressing the power button
    ....it dose restart normaly

    i have tries every thing

    ..safe boot

    ..disabled all start up apps and restart

    ...disabled start up services and restart

    ...updated bios

    but problem is still there

    event log is showing alot of activity , but have no idea what to do with that

    plz help

    thnx

    Friday, August 16, 2013 6:25 AM

All replies

  • Do you have an anti virus on your system?

    Download Microsoft Security Essentials or Malwarebytes and scan your system.


    Every second counts..make use of it.

    Friday, August 16, 2013 8:59 AM
  • windows defender is pre installed ..i have scanned every thing and its clean 
    Friday, August 16, 2013 5:18 PM
  • turn off the new fast Boot of Windows 8:

    Fast Startup - Turn On or Off in Windows 8

    http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

    Does this help? Can you now shutdown Windows 8? If yes, you have a software/driver which is incompatible to this new feature.


    "A programmer is just a tool which converts caffeine into code"

    Friday, August 16, 2013 7:36 PM
    Answerer
  • thanks for your reply

    fast start-up was turned on . i turned it off but problem is still there :(

    have no  idea what to do

    Sunday, August 18, 2013 5:52 PM
  • try clean boot, check if it will help:

    http://support.microsoft.com/kb/929135/en-us


    Every second counts..make use of it.

    Monday, August 19, 2013 12:57 AM
  • what do you see when you do a shutdown? Where does Windows hang?

    "A programmer is just a tool which converts caffeine into code"

    Monday, August 19, 2013 5:24 AM
    Answerer
  • during a shutdown,  screen goes black ,but fan still runs after it ,led's remain on..
    Monday, August 19, 2013 9:12 AM
  • also tried that sir , still disappointed.

    doing a hard shutdown  making my pc ran into a problem every time  :(

    Monday, August 19, 2013 9:15 AM
  • try at elevated command prompt:

    shutdown /s /t 03 

    check if it will completely shutdown


    Every second counts..make use of it.

    Monday, August 19, 2013 10:32 AM
  • thnx for replyng sir,

    did that elevated command prompt , but results are still the same.

    Thursday, August 22, 2013 7:02 AM
  • any errors on your drivers? try checking device manager for any errors.

    if no error, try disabling some specific devices check if it will shutdown completely.

    just re-enable the device if it doesn't help.


    Every second counts..make use of it.

    Thursday, August 22, 2013 7:32 AM
  • there was an error on Bluetooth device ,,disabled it and other devices and after that result was again the same . :(

    i thought there might be a problem with registry ..but have no idea

    Friday, August 23, 2013 10:48 AM
  • [try shutdown /s /t 03]

    did that elevated command prompt , but results are still the same.

    Try some of the other shutdown options?  Hibernate?  Note that the  /o  /r  is equivalent to using  Shift-Restart  on the  Shutdown menu.



    Robert Aldwinckle
    ---

    Friday, August 23, 2013 4:23 PM
  • tried both hibernate and shift-restart ..none of these worked.,hanged every time after shutting down the screen (fan still runs after shutting screen, leds remain on)
    Friday, August 23, 2013 6:03 PM
  • tried both hibernate and shift-restart ..none of these worked.,hanged every time after shutting down the screen

    What all did you try in the Advanced Options screen?



    Robert Aldwinckle
    ---

    Friday, August 23, 2013 8:06 PM
  • well there were these 3 options..

    1.continue to windows 8...which restarted laptop (it restarts normally, only have problem with shutting down )

    2.refresh or reset your PC..(which i have tried already )

    3.shut down my PC..  (clicking this option it stuck just like normal shut down)

    Saturday, August 24, 2013 8:28 AM
  • well there were these 3 options..

    I think there are more than that...

    http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

     



    Robert Aldwinckle
    ---

    Saturday, August 24, 2013 2:03 PM
  • sorry about that,  link was helpful (thanks)

    i found all other options, tried the safe mode but at shutdown it was again stucked there

    should i b using other options ? if yes then please walk me through it ...again thanks

    Sunday, August 25, 2013 10:04 AM
  • Use Power on the Settings function to the far right.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Sunday, August 25, 2013 4:20 PM
  • should i b using other options ?

    I don't know.   FWIW I got into the shutdown.exe command in a Command only boot and although I was able to use its help it wouldn't do anything for me then.  That was actually something that I was imagining might work with less potential interference from other processes and drivers.

     
    I have just noticed that you have only referred to Hybrid Sleep by implication with "fast startup".   Try using   powercfg.exe  /a   to see what your machine's supported sleep states are.  This is looking like a driver problem I think, so you may have to try working around its deficiencies.

    Ref.

    http://support.microsoft.com/kb/2812395

    (Microsoft search for
        hybrid sleep fast startup
    )

     
    HTH

     



    Robert Aldwinckle
    ---

    Sunday, August 25, 2013 5:01 PM
  • do you have any AV installed?

    sometimes AV causes this kind of issue.

    any message when it shut down?

    if you try to restart, does it restart normally?


    Every second counts..make use of it.

    Tuesday, August 27, 2013 2:13 AM
  • only windows defender is installed, no message at shutdown it just stucks there.

    yes, it restarts normaly

    Tuesday, August 27, 2013 2:35 PM
  • sory didnt get what you were trying to say :(
    Tuesday, August 27, 2013 2:37 PM
  • ?

    Sunday, September 01, 2013 12:02 PM
  • okay, you only have windows defender. I was thinking you have third party AV installed.

    Can you disable the Display driver, go to device manager. 

    Click on Display Adapter, right click on the device selection and select disable.

    Try to shut down, and just re-enable the device if it does not help.

    Windows 8 got Service Pack 1 installed?


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Monday, September 02, 2013 1:55 AM
  • thanks for replying sir,

    i disabled  both (intel hd graphics) and (NVIDIA gforce)

    but result was again the same :(

    in control panel it only shows ..window 8 pro ..is installed no info about service pack


    Monday, September 02, 2013 5:50 PM
  • try enabling windows update on the control panel and download available updates check if it will help.

    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Tuesday, September 03, 2013 1:02 AM
  • hi , thnx for replying

    windows updates are already on and installed

    Saturday, September 07, 2013 2:02 PM
  • >?
    Monday, September 23, 2013 1:48 PM
  • with battery only (ac adapter not connected) able to shutdown normally or also cannot?


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Tuesday, September 24, 2013 9:15 AM
  • thnx for reply

    no cant even  shut it down on bettry  :(

    Tuesday, September 24, 2013 12:50 PM
  • is Win 8 the pre loaded OS on your laptop? or you just install it?

    from my experience, for some desktop PC. If it can't shutdown via OS, sometimes the Power supply has an issue.

    that's why I ask you to try with battery only.


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Wednesday, September 25, 2013 6:40 AM
  • check for the running process in task manager n terminate them n give a try

    Thanks

    Wednesday, September 25, 2013 10:08 AM