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Internet failures

    Question

  • When I try to download something, Avery Templates for example, I get a message that I have lost my internet connection.  I checked with my computer man and he says that my computer is find and there is problem with it.  I checked with my DSL provider and they tell me that there is no problem there either.  They both told me that it must be a microsoft problem.   Can you help me solve this problem as it is very important to me.              

    Thank you,

    Gary D

    • Moved by Amanda B [MSFT] Saturday, June 30, 2012 12:58 AM (From:Microsoft Online Services Customer Portal)
    Friday, June 29, 2012 6:22 PM