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Office 2010 Viewer and Compatiblity Pack - work with Server 2008 R2 Terminal Services?

    Question

  • I needed to install Office 2010 Viewer and Compatibility Pack on a 2008 R2 Terminal Server.  I got it working but I had to set the converters to run using compatibility mode using windows server 2008 SP1 instead of Server 2008 R2. Any reason why this would be the case? Is the compatibility pack and viewer somehow incompatible with 2008 R2 but not with 2008 SP1?  Can that be confirmed? 
    Tuesday, May 15, 2012 9:01 AM

All replies

  • Hi arlesterc,

    As we know, both Office Viewer and Compatibility Pack are released before Windows Server 2008 R2 (SP1), we can see that even Windows Server 2008 R2 is not in the supported system list.

    http://www.microsoft.com/en-us/download/details.aspx?id=4

    http://www.microsoft.com/en-us/download/details.aspx?id=3

    http://www.microsoft.com/en-us/download/details.aspx?id=10

    http://www.microsoft.com/en-us/download/details.aspx?id=13

     

    And I can confirm that, it is needed to set Compatibility Mode to have it function normally.

     

    Might be helpful, we can specify the Compatibility Mode by adding a string value to the registry, for example, the following sample set Word Viewer to use Windows Server 2003 SP 1 Compatibilty Mode.

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
    "C:\\Program Files\\Microsoft Office\\OFFICE11\\WordViewer.EXE"="WINSRV03SP1"


    Max Meng
    TechNet Community Support

    Wednesday, May 16, 2012 4:30 AM
    Moderator
  • Thanks for the suggestion. It seems we have Word working now.  However we are having a problem with Excel viewer. It is the exact same problem

     as listed in the following link:

    ++++++++++++++++++

    http://social.technet.microsoft.com/Forums/en-CA/office2007deploymentcompatibility/thread/5dfcc6e4-f857-42d1-b1b2-08bc690563d4

    Did anyone resolve this issue? We're having the exact same problem on a single Terminal Server I just built. Server 2008 R2 with Word and Excel Viewers and the Compatibility pack. Excel Viewer will not work... Same error reported as at the top of this thread. Reinstalling Excel Viewer does not help. Does MS have some way to make the Excel Viewer work with the compatibility pack in a Server 2008 R2 Terminal Service environment?

    ++++++++++++++

    One difference with our situation is that we can use the Excel viewer as the admin - the ID that it was installed with but not other users. In fact when we try to run the actual converter .exe by the user Excel won't even start.


    Saturday, May 19, 2012 11:37 PM
  • Hi arlesterc,

    Have you tried to reinstall Excel Viewer?

    I've just installed Excel Viewer upon Word Viewer and the Compatibility Pack, and I can launch the Excel Viewer with both Adminsitrator account and User account.


    Max Meng

    TechNet Community Support

    Monday, May 21, 2012 7:14 AM
    Moderator
  • Max,

    Thanks for the 'experiment' on your system. Just to confirm you are doing this on a 2008 R2 Terminal Server? Did you have to use SP1 compatibility mode at all?

    Tuesday, May 22, 2012 8:24 PM
  • Max/Anyone - still responding?
    Wednesday, June 06, 2012 8:39 AM
  • Max:

    Max,

    Thanks for the 'experiment' on your system. Just to confirm you are doing this on a 2008 R2 Terminal Server? Did you have to use SP1 compatibility mode at all?

    Wednesday, June 27, 2012 8:13 AM