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Verification email not being sent

    Question

  • So I get the below error message when I try to get a trial version of... anything. 

    I'm not getting the email. 

    I've tried a POP mail account and I've tried a Hotmail account. It's not in my spam folder, I don't have an active spam filter, my home isp is not blocking microsoft.com and I have a hard time believing Hotmail is blocking emails from Microsoft.com

    When I call Microsoft they say they don't know why it says to contact them if after 3 attempts I don't get the email, because they don't know who is responsible for supporting this issue. 

    Verify Ownership of your E-mail Address
    To better protect your privacy, Microsoft requires that you verify ownership of your e-mail address prior to sending you information.
    Instructions: An e-mail message has successfully been sent to your inbox. To complete the process follow the instructions below.
    1. Go to your inbox at the address above.
    2. Open the verification message from 'Microsoft' with the subject line 'Verification E-Mail'.
    3. Click the link in the body of the e-mail or follow the instructions.

     

    Note: If you close this browser window before completing the verification process, you may also be asked to sign in with your Windows Live™ ID.
    Trouble Shooting: If you have trouble receiving your Inbox Verification E-mail, try the following:
    Wrong Address
    Make sure that you have typed in the correct e-mail address (displayed above). You may correct any mistakes by returning to the Profile Center and editing your e-mail address.
    Junk Mail Filter
    Make sure that the Verification E-mail did not get filtered into the junk mail folder of your e-mail application.
    Blocked by ISP
    In some cases e-mails may be accidentally blocked by anti-spam technology used by your Internet Service Provider (ISP). Contact your ISP and ask them if they are blocking e-mail sent by 'Microsoft'.
    Contact Us
    If you are still unable to receive the Verification E-mail after three attempts, Contact Us

     

    What do I do?

     

    Verify Ownership of your E-mail Address
    To better protect your privacy, Microsoft requires that you verify ownership of your e-mail address prior to sending you information.
    Instructions: An e-mail message has successfully been sent to your inbox. To complete the process follow the instructions below.
    1. Go to your inbox at the address above.
    2. Open the verification message from 'Microsoft' with the subject line 'Verification E-Mail'.
    3. Click the link in the body of the e-mail or follow the instructions.

     

    Note: If you close this browser window before completing the verification process, you may also be asked to sign in with your Windows Live™ ID.
    Trouble Shooting: If you have trouble receiving your Inbox Verification E-mail, try the following:
    Wrong Address
    Make sure that you have typed in the correct e-mail address (displayed above). You may correct any mistakes by returning to the Profile Center and editing your e-mail address.
    Junk Mail Filter
    Make sure that the Verification E-mail did not get filtered into the junk mail folder of your e-mail application.
    Blocked by ISP
    In some cases e-mails may be accidentally blocked by anti-spam technology used by your Internet Service Provider (ISP). Contact your ISP and ask them if they are blocking e-mail sent by 'Microsoft'.
    Contact Us
    If you are still unable to receive the Verification E-mail after three attempts, Contact Us

    Friday, February 18, 2011 7:00 PM

All replies

  • Still not working!  Ideas?
    Tuesday, May 03, 2011 1:13 AM
  • Not sure Dave, we dont support trial emails here.  Did you try the 

     

    Contact Us
    If you are still unable to receive the Verification E-mail after three attempts, Contact Us
    step?
    If you're looking for forum support, I suggest you post at http://answers.microsoft.com under the product that you're attempting to get a trial for.
    Moving this thread to off topic since its not feedback about the TechNet Website or Subscription.
    Thanks,
    Mike 

     


    MSDN and TechNet Subscriptions Support
    Tuesday, May 03, 2011 6:33 PM