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Can't enable Windows Firewall, code 0x8007042c

    Question

  • Hello,

    I have been having problems starting Windows Firewall after an Trojan Horse Generic 33.cdpk attack a few days ago which I had removed with HitmanPro after AVG could not remove it. After the attack I could not start Windows Security Center but was able to get it running after downloading the necessary registry keys that was missing. Now I cannot start Windows Firewall even though it is in the list of services when I try to start it I get this message : Windows could not start the Windows Firewall service on Local Computer.  Error 1068: The dependency service or group failed to start. Base Filtering Engine is also not starting though it is an automatic start up. Upon trying to start BFE I get another message: Windows could not start the Base Filtering Engine service on Local Computer. Error 5: access is denied. I ran Command prompt with administrator permissions and attempted to start mpssvc by running this command :net start mpssvc but got this message :System error 1068 has occured: The dependency service or group failed to start. What can I do to get Firewall up and running again?

    Wednesday, July 17, 2013 10:10 PM

Answers

All replies

  • Do you have a restore point or backup so we can recover this server to an earlier state?


    The BFE service also has its dependency services. Please also make sure you can start the Remote Procedure Call (RPC) service, and the services that RPC service depends on.


    If you cannot start any of these services, consider importing the corresponding registry entry in HKLM\SYSTEM\CurrentControlSet\services\... from another working server. If none of these helps, I’d run im-place upgrade to repair the damages caused by Trojan virus.


    TechNet Subscriber Support |If you have any feedback on Technet forum, please contact tnmff@microsoft.com.

    Thursday, July 18, 2013 3:06 AM
    Moderator
  • What operating system are you using ?

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 3:06 AM
    Moderator
  • Function Discovery Resource Function appears to be the only service that requires RPC besides BFE that is not starting. RPC is started though.
    Thursday, July 18, 2013 5:09 PM
  • My operating system is Windows 7 professional.
    Thursday, July 18, 2013 5:11 PM
  • Please refer following KB article

    “0x8007042c” error message when you try to start Windows Firewall (Method 2 and 4 might work) 


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 5:25 PM
    Moderator
  • Neither methods worked on starting Firewall.
    Thursday, July 18, 2013 5:41 PM
  • Try in-place upgrade

    http://support.microsoft.com/kb/2255099/en-us


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 5:50 PM
    Moderator
  • I cannot do the in-place upgrade because I do not have the installation disk because the windows I have was installed by the IT department of my College and has the Disk and Code for installation
    Thursday, July 18, 2013 5:54 PM
  • I cannot do the in-place upgrade because I do not have the installation disk because the windows I have was installed by the IT department of my College and has the Disk and Code for installation

    Sorry to hear that. Since the KB methods didn't work and you do not have media for in-place upgrade, I would suggest you to get in touch with the IT dept and have them fix this issue.


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 5:59 PM
    Moderator
  • upon doing method 4 this is my results before it asks permission to stop KeyIso 

    sc config MpsSvc start= auto

    changeserviceconfig SUCCESS

    sc config KeyIso start= auto

    changeserviceconfig SUCCESS

    sc config BFE start= auto

    changeserviceconfig SUCCESS

    sc config FwcAgent start= auto

    Openservice failed 1060: The specified service does not exist as an installed service

    net stop MpsSvc

    The Windows Firewall Service is not started

    net start MpsSvc

    System Error 1068 has occured The dependency service or group failed to start

    Thursday, July 18, 2013 6:03 PM
  • execute those commands from elevated cmd (run as admin)

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 6:35 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Administrator.MININT-I2R5K5I>sc config mpssvc start= auto

    [SC] ChangeServiceConfig SUCCESS

    C:\Users\Administrator.MININT-I2R5K5I>sc config KeyIso start= auto

    [SC] ChangeServiceConfig SUCCESS

    C:\Users\Administrator.MININT-I2R5K5I>sc config BFE start= auto

    [SC] ChangeServiceConfig SUCCESS

    C:\Users\Administrator.MININT-I2R5K5I>sc config fwcagent start= auto

    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.

    C:\Users\Administrator.MININT-I2R5K5I>net stop mpssvc

    The Windows Firewall service is not started.

    More help is available by typing NET HELPMSG 3521.

    C:\Users\Administrator.MININT-I2R5K5I>net start mpssvc

    System error 1068 has occurred.

    The dependency service or group failed to start.

    C:\Users\Administrator.MININT-I2R5K5I>net stop keyiso

    The following services are dependent on the CNG Key Isolation service.

    Stopping the CNG Key Isolation service will also stop these services.

       WLAN AutoConfig

       Wired AutoConfig

       Extensible Authentication Protocol

    Do you want to continue this operation? (Y/N) [N]: y

    The WLAN AutoConfig service is stopping.

    The WLAN AutoConfig service was stopped successfully.

    The Wired AutoConfig service is stopping.

    The Wired AutoConfig service was stopped successfully.

    The Extensible Authentication Protocol service is stopping.

    The Extensible Authentication Protocol service was stopped successfully.

    The CNG Key Isolation service is stopping.

    The CNG Key Isolation service was stopped successfully.

    C:\Users\Administrator.MININT-I2R5K5I>net start wlansvc

    The WLAN AutoConfig service is starting.

    The WLAN AutoConfig service was started successfully.

    C:\Users\Administrator.MININT-I2R5K5I>net start dot3svc

    The Wired AutoConfig service is starting.

    The Wired AutoConfig service was started successfully.

    C:\Users\Administrator.MININT-I2R5K5I>net start eaphostnet

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Users\Administrator.MININT-I2R5K5I>net start EapHostnet

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Users\Administrator.MININT-I2R5K5I>net stop bfe

    The Base Filtering Engine service is not started.

    More help is available by typing NET HELPMSG 3521.

    C:\Users\Administrator.MININT-I2R5K5I>net start bfe

    The Base Filtering Engine service is starting.

    The Base Filtering Engine service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.

    C:\Users\Administrator.MININT-I2R5K5I>net start policyagent

    System error 1068 has occurred.

    The dependency service or group failed to start.

    C:\Users\Administrator.MININT-I2R5K5I>net start mpssvc

    System error 1068 has occurred.

    The dependency service or group failed to start.

    C:\Users\Administrator.MININT-I2R5K5I>net start IKEEXT

    System error 1068 has occurred.

    The dependency service or group failed to start.

    C:\Users\Administrator.MININT-I2R5K5I>net start dcasvcnet

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Users\Administrator.MININT-I2R5K5I>net stop fwcagent

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Users\Administrator.MININT-I2R5K5I>net start fwcagent

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Users\Administrator.MININT-I2R5K5I>

    Thursday, July 18, 2013 7:38 PM
  • Execute below commands  from command prompt ( Run as Administrator )

    net localgroup "Administrators" "NT Authority\Network Service" /add
    net localgroup "Administrators" "NT Authority\Local Service" /add

    Reboot the machine and  try starting firewall service


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 7:47 PM
    Moderator
  • thread formatting error occurred  (may be a bug), hope after this post, I would be able to delete it.

    Edit: Unfortunately, Unable to fix formatting error ! I will request Forum Admins to look into this.


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.


    Thursday, July 18, 2013 7:53 PM
    Moderator
  • I was able to fix my problem by downloading ServicesRepair.exe from eset.com It was able to restore my firewall and BFE.
    Friday, July 19, 2013 7:16 PM
  • Good to hear that :)

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Saturday, July 20, 2013 3:55 AM
    Moderator