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Asset Intelligence Synchronization point status: Online Service Account is not provisioned

    Question

  • Hi,

    In Asset Intelligence, the Asset Intelligence synchronization point status: Online Service account is not provisioned

    The AIUpdateSvc.log has generated the below error(s):

    

    Any suggestions please?

    Thanks

    Craig


    MCTS | MCITP | MCSA

    Wednesday, August 21, 2013 1:50 PM

Answers

All replies

  • "Unable to connect to the remote server" .... have you checked basic connectivity? There should be a servername or URL in the log.

    Torsten Meringer | http://www.mssccmfaq.de

    Wednesday, August 21, 2013 2:23 PM
  • In the AIUpdateSvc.log? No servername or URL in the log file.

    I can confirm the server which the Asset Intelligence Synchronization point does have internet access and has IP address etc...

    Thanks


    MCTS | MCITP | MCSA

    Wednesday, August 21, 2013 2:28 PM
  • Have you configured proxy settings (and credentials) for your Asset Intelligence Sync point? I normally find it's easier to "whitelist" traffic from the ConfigMgr server to the Microsoft sites (works for updates too).


    Gerry Hampson | Blog: www.gerryhampsoncm.blogspot.ie | LinkedIn: Gerry Hampson | Twitter: @gerryhampson

    • Marked as answer by Toffeenose81 Thursday, August 22, 2013 7:28 AM
    Wednesday, August 21, 2013 2:55 PM
  • Configuring the proxy address has resolved this, although the server which the Asset Intelligence role is installed had full internet access (via an IP rule).

    Thanks for all your help!

    Craig


    MCTS | MCITP | MCSA

    • Proposed as answer by Ravinder Gupta Tuesday, August 12, 2014 12:44 PM
    • Unproposed as answer by Ravinder Gupta Tuesday, August 12, 2014 9:26 PM
    Thursday, August 22, 2013 7:29 AM
  • The correct solution is to give  Full Control permissions for the NTFS file system to the file share that is used to import software license information. Configuring Proxy is not needed if Full internet access is there.
    • Proposed as answer by Ravinder Gupta Tuesday, August 12, 2014 9:26 PM
    Tuesday, August 12, 2014 12:43 PM