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RDP issues in Windows 8.1

    Question

  • A.  MSTSC never seems to save the list of servers (the dropdown is always empty), yet when I type a server name it remembers saved credentials (I have tried deleting the cache to no avail).

    B. When I RDP to my Windows 8.1 PC at work, when the session ends MSTSC crashes.

    C. When attempting to RDP to a Windows Server 2012 R2 Standard computer, I must use a non full screen resolution or it will connect for a split second and then crash.  (I do have 2560x1440 resolution and only standard 100% scaling (not the 200% that Windows tried to make my default))

    I have all the latest drivers, and I have tried turning off printers/sound/smart card support etc.

    --------------------------------------

    Windows Error Reporting

    Fault bucket 134703530, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: mstsc.exe
    P2: 6.3.9600.16384
    P3: 5215e2b5
    P4: ntdll.dll
    P5: 6.3.9600.16408
    P6: 523d5305
    P7: c0000005
    P8: 000000000004bb96
    P9:
    P10:

    Attached files:
    C:\Users\Amir\AppData\Local\Temp\WER46F6.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mstsc.exe_7d41f66f35ce3f911ec4f260d8ce5d54a4ef4c8_4012f314_174a5f41

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: ea035355-9006-11e3-825d-5c514fe67296
    Report Status: 0
    Hashed bucket: 5f277d47e007e2c3a0403ca06b30ac87

    ----------------------

    Event Viewer:

    Faulting application name: mstsc.exe, version: 6.3.9600.16384, time stamp: 0x5215e2b5
    Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305
    Exception code: 0xc0000005
    Fault offset: 0x000000000004bb96
    Faulting process id: 0x1974
    Faulting application start time: 0x01cf2413a5944f90
    Faulting application path: C:\Windows\system32\mstsc.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: ea035355-9006-11e3-825d-5c514fe67296
    Faulting package full name:
    Faulting package-relative application ID:

    Friday, February 07, 2014 3:00 PM

Answers

  • Hi,

    The server info locate at HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default.

    You can check it if your server adress not list.

    About Sencond problem, it seems like Graphic driver problem, please try to reinstall Graphic driver for test.


    Roger Lu
    TechNet Community Support

    Tuesday, February 11, 2014 2:53 AM

All replies

  • MiniDump was useless as it just said the app hit a breakpoint with no further information:I'm strongly considering reinstalling windows but I am really hoping to not have to


    Dump Summary
    ------------
    Dump File:    mstsc.exe.5328.dmp : C:\LocalDumps\mstsc.exe.5328.dmp
    Last Write Time:    2/7/2014 10:12:27 AM
    Process Name:    mstsc.exe : C:\Windows\System32\mstsc.exe
    Process Architecture:    x64
    Exception Code:    0x80000003
    Exception Information:    A breakpoint was encountered.
    Heap Information:    Not Present

    System Information
    ------------------
    OS Version:    6.3.9600
    CLR Version(s):    

    Modules
    -------
    Module Name    Module Path    Module Version
    -----------    -----------    --------------
    mstsc.exe    C:\Windows\System32\mstsc.exe    6.3.9600.16384
    ntdll.dll    C:\Windows\System32\ntdll.dll    6.3.9600.16408
    verifier.dll    C:\Windows\System32\verifier.dll    6.3.9600.16384
    kernel32.dll    C:\Windows\System32\kernel32.dll    6.3.9600.16441
    KERNELBASE.dll    C:\Windows\System32\KERNELBASE.dll    6.3.9600.16408
    advapi32.dll    C:\Windows\System32\advapi32.dll    6.3.9600.16384
    gdi32.dll    C:\Windows\System32\gdi32.dll    6.3.9600.16421
    user32.dll    C:\Windows\System32\user32.dll    6.3.9600.16384
    msvcrt.dll    C:\Windows\System32\msvcrt.dll    7.0.9600.16384
    ole32.dll    C:\Windows\System32\ole32.dll    6.3.9600.16408
    oleaut32.dll    C:\Windows\System32\oleaut32.dll    6.3.9600.16451
    shell32.dll    C:\Windows\System32\shell32.dll    6.3.9600.16474
    comctl32.dll    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll    6.10.9600.16384
    comdlg32.dll    C:\Windows\System32\comdlg32.dll    6.3.9600.16438
    shlwapi.dll    C:\Windows\System32\shlwapi.dll    6.3.9600.16384
    crypt32.dll    C:\Windows\System32\crypt32.dll    6.3.9600.16431
    winhttp.dll    C:\Windows\System32\winhttp.dll    6.3.9600.16384
    credui.dll    C:\Windows\System32\credui.dll    6.3.9600.16384
    secur32.dll    C:\Windows\System32\secur32.dll    6.3.9600.16384
    cryptui.dll    C:\Windows\System32\cryptui.dll    6.3.9600.16384
    cfgmgr32.dll    C:\Windows\System32\cfgmgr32.dll    6.3.9600.16384
    ws2_32.dll    C:\Windows\System32\ws2_32.dll    6.3.9600.16384
    netapi32.dll    C:\Windows\System32\netapi32.dll    6.3.9600.16384
    rpcrt4.dll    C:\Windows\System32\rpcrt4.dll    6.3.9600.16384
    winmm.dll    C:\Windows\System32\winmm.dll    6.3.9600.16384
    IPHLPAPI.DLL    C:\Windows\System32\IPHLPAPI.DLL    6.3.9600.16384
    sechost.dll    C:\Windows\System32\sechost.dll    6.3.9600.16384
    combase.dll    C:\Windows\System32\combase.dll    6.3.9600.16476
    msasn1.dll    C:\Windows\System32\msasn1.dll    6.3.9600.16384
    nsi.dll    C:\Windows\System32\nsi.dll    6.3.9600.16384
    netutils.dll    C:\Windows\System32\netutils.dll    6.3.9600.16384
    srvcli.dll    C:\Windows\System32\srvcli.dll    6.3.9600.16384
    wkscli.dll    C:\Windows\System32\wkscli.dll    6.3.9600.16384
    WINMMBASE.dll    C:\Windows\System32\WINMMBASE.dll    6.3.9600.16384
    winnsi.dll    C:\Windows\System32\winnsi.dll    6.3.9600.16384
    SHCore.dll    C:\Windows\System32\SHCore.dll    6.3.9600.16384
    devobj.dll    C:\Windows\System32\devobj.dll    6.3.9600.16384
    sspicli.dll    C:\Windows\System32\sspicli.dll    6.3.9600.16408
    imm32.dll    C:\Windows\System32\imm32.dll    6.3.9600.16384
    msctf.dll    C:\Windows\System32\msctf.dll    6.3.9600.16418
    kernel.appcore.dll    C:\Windows\System32\kernel.appcore.dll    6.3.9600.16384
    CRYPTBASE.dll    C:\Windows\System32\CRYPTBASE.dll    6.3.9600.16384
    bcryptPrimitives.dll    C:\Windows\System32\bcryptPrimitives.dll    6.3.9600.16384
    uxtheme.dll    C:\Windows\System32\uxtheme.dll    6.3.9600.16384
    tiptsf.dll    C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll    6.3.9600.16384
    clbcatq.dll    C:\Windows\System32\clbcatq.dll    2001.12.10530.16384
    propsys.dll    C:\Windows\System32\propsys.dll    7.0.9600.16384
    credssp.dll    C:\Windows\System32\credssp.dll    6.3.9600.16384
    ntasn1.dll    C:\Windows\System32\ntasn1.dll    6.3.9600.16384
    dwmapi.dll    C:\Windows\System32\dwmapi.dll    6.3.9600.16408
    mstscax.dll    C:\Windows\System32\mstscax.dll    6.3.9600.16421
    psapi.dll    C:\Windows\System32\psapi.dll    6.3.9600.16384
    d2d1.dll    C:\Windows\System32\d2d1.dll    6.3.9600.16399
    d3d11.dll    C:\Windows\System32\d3d11.dll    6.3.9600.16421
    msacm32.dll    C:\Windows\System32\msacm32.dll    6.3.9600.16384
    version.dll    C:\Windows\System32\version.dll    6.3.9600.16384
    setupapi.dll    C:\Windows\System32\setupapi.dll    6.3.9600.16384
    DWrite.dll    C:\Windows\System32\DWrite.dll    6.3.9600.16384
    bcrypt.dll    C:\Windows\System32\bcrypt.dll    6.3.9600.16384
    ncrypt.dll    C:\Windows\System32\ncrypt.dll    6.3.9600.16384
    pdh.dll    C:\Windows\System32\pdh.dll    6.3.9600.16384
    dxgi.dll    C:\Windows\System32\dxgi.dll    6.3.9600.16421
    explorerframe.dll    C:\Windows\System32\explorerframe.dll    6.3.9600.16384
    duser.dll    C:\Windows\System32\duser.dll    6.3.9600.16384
    dui70.dll    C:\Windows\System32\dui70.dll    6.3.9600.16407
    oleacc.dll    C:\Windows\System32\oleacc.dll    7.2.9600.16384
    wintrust.dll    C:\Windows\System32\wintrust.dll    6.3.9600.16425
    cryptsp.dll    C:\Windows\System32\cryptsp.dll    6.3.9600.16384
    rsaenh.dll    C:\Windows\System32\rsaenh.dll    6.3.9600.16384
    vchannel.dll    C:\Program Files\Lenovo\Fingerprint Manager Pro\vchannel.dll    0.0.0.0
    mfc100.dll    C:\Windows\System32\mfc100.dll    10.0.40219.325
    msvcr100.dll    C:\Windows\System32\msvcr100.dll    10.0.40219.325
    msimg32.dll    C:\Windows\System32\msimg32.dll    6.3.9600.16384
    MFC100ENU.DLL    C:\Windows\System32\MFC100ENU.DLL    10.0.40219.325
    storeng.dll    C:\Program Files\Lenovo\Fingerprint Manager Pro\storeng.dll    8.0.1.0
    activeds.dll    C:\Windows\System32\activeds.dll    6.3.9600.16384
    SSPLOGON.dll    C:\Program Files\Lenovo\Fingerprint Manager Pro\SSPLOGON.dll    0.0.0.0
    adsldpc.dll    C:\Windows\System32\adsldpc.dll    6.3.9600.16384
    logoncli.dll    C:\Windows\System32\logoncli.dll    6.3.9600.16384
    Wldap32.dll    C:\Windows\System32\Wldap32.dll    6.3.9600.16384
    dsrole.dll    C:\Windows\System32\dsrole.dll    6.3.9600.16384
    samcli.dll    C:\Windows\System32\samcli.dll    6.3.9600.16384
    autheng.dll    C:\Program Files\Lenovo\Fingerprint Manager Pro\autheng.dll    8.0.1.0
    wtsapi32.dll    C:\Windows\System32\wtsapi32.dll    6.3.9600.16384
    msvcp100.dll    C:\Windows\System32\msvcp100.dll    10.0.40219.325
    RandomPass.dll    C:\Program Files\Lenovo\Fingerprint Manager Pro\RandomPass.dll    0.0.0.0
    mf.dll    C:\Windows\System32\mf.dll    12.0.9600.16384
    mfcore.dll    C:\Windows\System32\mfcore.dll    12.0.9600.16476
    ksuser.dll    C:\Windows\System32\ksuser.dll    6.3.9600.16384
    mfplat.dll    C:\Windows\System32\mfplat.dll    12.0.9600.16442
    RTWorkQ.dll    C:\Windows\System32\RTWorkQ.dll    12.0.9600.16384
    avrt.dll    C:\Windows\System32\avrt.dll    6.3.9600.16384
    MSAudDecMFT.dll    C:\Windows\System32\MSAudDecMFT.dll    6.3.9600.16384
    MMDevAPI.dll    C:\Windows\System32\MMDevAPI.dll    6.3.9600.16384
    perfos.dll    C:\Windows\System32\perfos.dll    6.3.9600.16384
    msxml6.dll    C:\Windows\System32\msxml6.dll    6.30.9600.16384
    nlaapi.dll    C:\Windows\System32\nlaapi.dll    6.3.9600.16384
    rasadhlp.dll    C:\Windows\System32\rasadhlp.dll    6.3.9600.16384
    winsta.dll    C:\Windows\System32\winsta.dll    6.3.9600.16384
    profapi.dll    C:\Windows\System32\profapi.dll    6.3.9600.16384
    mswsock.dll    C:\Windows\System32\mswsock.dll    6.3.9600.16384
    dnsapi.dll    C:\Windows\System32\dnsapi.dll    6.3.9600.16423
    FWPUCLNT.DLL    C:\Windows\System32\FWPUCLNT.DLL    6.3.9600.16384
    schannel.dll    C:\Windows\System32\schannel.dll    6.3.9600.16384
    TSpkg.dll    C:\Windows\System32\TSpkg.dll    6.3.9600.16384
    ncryptsslp.dll    C:\Windows\System32\ncryptsslp.dll    6.3.9600.16425
    gpapi.dll    C:\Windows\System32\gpapi.dll    6.3.9600.16384
    wdmaud.drv    C:\Windows\System32\wdmaud.drv    6.3.9600.16384
    AudioSes.dll    C:\Windows\System32\AudioSes.dll    6.3.9600.16405
    powrprof.dll    C:\Windows\System32\powrprof.dll    6.3.9600.16384
    msacm32.drv    C:\Windows\System32\msacm32.drv    6.3.9600.16384
    midimap.dll    C:\Windows\System32\midimap.dll    6.3.9600.16384
    msmpeg2vdec.dll    C:\Windows\System32\msmpeg2vdec.dll    12.0.9600.16476
    msvproc.dll    C:\Windows\System32\msvproc.dll    12.0.9600.16408
    WinSCard.dll    C:\Windows\System32\WinSCard.dll    6.3.9600.16408
    linkinfo.dll    C:\Windows\System32\linkinfo.dll    6.3.9600.16384
    ntshrui.dll    C:\Windows\System32\ntshrui.dll    6.3.9600.16384
    cscapi.dll    C:\Windows\System32\cscapi.dll    6.3.9600.16384
    winspool.drv    C:\Windows\System32\winspool.drv    6.3.9600.16384

    Friday, February 07, 2014 3:32 PM
  • Hi,

    The server info locate at HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default.

    You can check it if your server adress not list.

    About Sencond problem, it seems like Graphic driver problem, please try to reinstall Graphic driver for test.


    Roger Lu
    TechNet Community Support

    Tuesday, February 11, 2014 2:53 AM