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SCSM does not send E-Mails from workflows

Întrebare SCSM does not send E-Mails from workflows

  • Friday, January 13, 2012 9:44 AM
     
     
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    Hi there!

    We' ve 3 Workflows triggered by Incident Events.

    1. On creation
    2. on resolve
    3. on activate

    They were already working fine and for any reason suddenly only number 1 worked - but 2&3 did not work any longer. There were no entries in "need attention" in the status of the workflows and I did not find any hints of the servers event log.

    So I checked the configuration of both workflows - it was ok. So I pushed the "ok" button. At this moment the SCSM started to send the emails, which he should have sent - I think all of them.

    Does anybody know this behavier?

    Where can I look, if the E-Mails are created at right time or better how can I (automatically) see, if there is an incident?

    Any ideas?

    Thanks in advance.

    Patrick Wahlmüller
     

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  • Monday, January 16, 2012 9:36 AM
     
     
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    Today there was the same situation as described. It was enough to open the configuration of the resolve workflow and save it. Now all Activation and Resolve E-Mails were sent.

    Any ideas?

    Patrick Wahlmüller
     
  • Friday, January 20, 2012 2:47 PM
     
     
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    Just to add, we seem to have the same problem almost every week. Some workflows sending emails haven't run, but I find no errors anywhere. It's very difficult to figure out where the problem might be because there is nothing in the event log or in the Workflows > Status > Need Attention view.

    Sebastian

     

     
  • Friday, January 27, 2012 10:18 PM
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    Hi,

    What version are we talking about here?

    You're not using criterias based upon class extensions, are you?

    Regards
    //Anders

    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se
     
  • Monday, February 06, 2012 10:27 AM
     
     
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    In our case, we're talking about notification subscriptions, notifying IT teams when incidents are assigned to their support group. Very simple criteria, no class extensions involved. Usually the notifications work, but sometimes they don't. I cannot pinpoint the error more precisely.

    Sebastian

     

     
  • Monday, February 06, 2012 7:29 PM
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    Is there maybe a difference on the recipient user/group? For some users/group it's working other users/groups it's not working? Just an idea.
    Andreas Baumgarten | H&D International Group
     
  • Tuesday, February 07, 2012 1:08 PM
     
     
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    In our case its always the "Affected User" who gets the notification emails.

    But there are user defined notifications from diffrent users.

    ---------

    I think the difference is in the event. Because in our case the event "create" workflow was working and the "update" event did not work (I did not check the user defined notifications).

    So when I save one update event, both update events were working again.

    A similar thing in both breakdowns were, that the day before a lot of servers including Exchange and the system center servers were restarted because of System Updates.

    Patrick Wahlmüller

     
  • Monday, February 27, 2012 7:17 AM
     
     
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    We had that issue again. The Exchange Server was restarted because of System Updates. Solution was again to "resave" the workflow in SCSM.

    Patrick Wahlmüller

     
  • Thursday, March 08, 2012 11:53 AM
     
     
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    I am having similar issues, The change management workflows are sending emails however Review activity and manual activity workflows are not. Any ideas ?

    Network Admin