How to email the Primary Owner when an Incident is updated?
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Wednesday, February 08, 2012 4:16 PM
I curently have a workflow that notifies the Primary Owner when an Incident is entered. I now need to be able to email the Primary Owner when an Incident is updated - specifically if an entry has been made in the Activity Log. I have set up the teplate, but I can't find a way to trigger this in the workflow config. Am I missing something? Or do I have to resort to another method to set this up?
Jack PBSO Information Systems
- Edited by jekkz Wednesday, February 08, 2012 6:42 PM
All Replies
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Wednesday, February 08, 2012 8:12 PMModerator
Hey
This must be done using a relationship subscription because action log entries are stored in related objects of another class, not on the Incident object itself. Check out my blog post here --> http://blog.scsmfaq.ch/2011/08/06/notifying-analysts-when-action-log-was-updated/
regards
MarcelSCSMfaq // Blog --> http://blog.scsmfaq.ch // Twitter --> #scsmfaq // Business --> http://www.itnetx.ch
- Proposed As Answer by Andreas BaumgartenMVP, Moderator Wednesday, February 08, 2012 8:46 PM
- Marked As Answer by Andreas BaumgartenMVP, Moderator Friday, October 05, 2012 7:20 PM
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