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AnswerAppv Client 4.5 Application Fails in Vista

  • Tuesday, April 14, 2009 11:51 PMBharuch Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I recently upgraded Appv Client Version 4.2.1.21 to version 4.5.1.15580.
    The server is on 4.1.1.302 (RTM)

    When I open a SoftGrid Default Application, it opens up fine.
    But when I close it or click on "ok" it brings up a
    Windows message that says “DefaultApp.exe has stopped working”.

    Under "View Problem Details" It says,

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: DefaultApp.exe
      Application Version: 0.0.0.0
      Application Timestamp: 3d00e497
      Fault Module Name: btprof32.dll_unloaded
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 48235349
      Exception Code: c0000005
      Exception Offset: 003d18aa
      OS Version: 6.0.6001.2.1.0.256.4
      Locale ID: 1033
      Additional Information 1: d62b
      Additional Information 2: 16e51b298e43879e76a3b43305f81552
      Additional Information 3: cfa8
      Additional Information 4: cfee715f58639d7dbf4428a3ea3ec9de

    It happens to all applications. Everything works fine in XP but not
    in Vista. I can work on all of the applications but when I try to close it,
    it spits out the error message.

    Note: While I am upgrading clients from 4.2 to 4.5, I didn't made any changes to Appv server or packages.

    Sam
     

Answers

  • Monday, April 27, 2009 5:52 PMBharuch Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I figured out what the problem was. In the installation folder, there is one more item called Dw20shared.msi which is for “Microsoft Application Error Reporting”. When I made the installation package for App-V, I didn’t include the Dw20shared.msi.  After installing it, everything works fine now.

     

    Thanks for all your help.

     

    Sam
    • Marked As Answer byBharuch Monday, April 27, 2009 5:52 PM
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All Replies

  • Thursday, April 16, 2009 2:37 PMkirk_tn Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    How did you upgrade the Client - uninstalled 4.2 and then installed 4.5, or did you just installed 4.5 over the 4.2 client?
    It sounds s little bit like if the client could not write the usrvol.pkg into UserDataDirectory: Could you verifiy in the Registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\4.5\Client\Configuration) what value UserDataDirectroy has and if it is the same like for the "old" 4.2 installation (an check if the user has write permission there).

    Also, is there any helpfull in the App-V Client Log or Event Log?

    Falko
     
  • Friday, April 17, 2009 5:27 PMBharuch Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Falko,

    I did 4.5 client upgrade on top of 4.2 client.

    UserDataDirectory shows %APPDATA%. It is same as the old 4.2 installation. On Vista it does require a write permission.

    Somehow Event Log stopped recording the log after the upgrade.

    - Sam

    Sam
     
  • Friday, April 24, 2009 6:06 AMKalle SaunamäkiMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Interesting, the error refers to Bluetooth -related DLL.. Have you tried upgrading BT drivers on those Vista machines?

    br,
    Kalle
     
  • Monday, April 27, 2009 5:52 PMBharuch Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I figured out what the problem was. In the installation folder, there is one more item called Dw20shared.msi which is for “Microsoft Application Error Reporting”. When I made the installation package for App-V, I didn’t include the Dw20shared.msi.  After installing it, everything works fine now.

     

    Thanks for all your help.

     

    Sam
    • Marked As Answer byBharuch Monday, April 27, 2009 5:52 PM
    •