none
Problems shutting down or sleeping after windows8-->windows8.1 update

    Question

  • I have a HP Spectre XT Pro Ultrabook.

    I recently updated from Windows 8 to Windows 8.1. After the update, my computer hangs when shutting down and when sleeping or hibernating. I haven't been able to find the source of the problem. I have, however, researched extensively on this issue and, just to be clear: I have already disabled the "hybrid" startup option and this did not solve the problem. i have tried all the common answers I have found, and, believe me, I have researched extensively.

    I believe it might be a driver issue, but I haven't pinned it down and according to windows update, all my drivers are up to date. I can follow any instructions, and have already installed the "Windows Performance Toolkit" but I am baffled by the results, my computer skills only go so far.

    Please, help. I do not want to resort to downgrading back to windows 8.

    Thank you very much in advance,



    Tuesday, August 05, 2014 6:05 PM

Answers

  • Try a clean boot and check the results : http://support.microsoft.com/kb/929135/en-gb

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Caribdis Wednesday, August 06, 2014 2:47 AM
    Wednesday, August 06, 2014 1:48 AM
  • Great :)

    You can enable 1 or 2 application services at one time, reboot then sleep /shutdown and check. 

    Once you have this problem again, you'll find the app causing this issue. 



    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Caribdis Wednesday, August 06, 2014 2:47 AM
    Wednesday, August 06, 2014 2:45 AM
  • Hi,

    Sometimes, a device, incompatible drivers or program, might prevent the computer from sleeping or shutting down properly. I would suggest you look for the device or program installed expecially 3 rd party program, or unplug external device except mouse\keyboard and clean boot as arnavsharma mentioned to find the culprit.

    If still unable to find the cause:

    Check the event viewer and see if we can find some valuable information.

    Check if (systemdrive)C:\Windows\minidump exists, upload the latest dump files to OneDrive for further analysis.

    http://windows.microsoft.com/en-in/onedrive/share-file-folder

    Edit: OK, glad to hear that you've found the direction to solve this issue, I'd like to leave the reply here in case some other community members who have similar questions.


    Yolanda Zhu
    TechNet Community Support


    Wednesday, August 06, 2014 2:46 AM
    Moderator

All replies

  • Try a clean boot and check the results : http://support.microsoft.com/kb/929135/en-gb

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Caribdis Wednesday, August 06, 2014 2:47 AM
    Wednesday, August 06, 2014 1:48 AM
  • Thank you Arnav. The clean boot worked and my computer is now falling asleep and shutting down normally. That means that it is not a windows process but a third party application which is causing the problem? How can I identify the culprit to eventually return to normal booting?

    Kind regards.

    Wednesday, August 06, 2014 2:42 AM
  • Great :)

    You can enable 1 or 2 application services at one time, reboot then sleep /shutdown and check. 

    Once you have this problem again, you'll find the app causing this issue. 



    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Caribdis Wednesday, August 06, 2014 2:47 AM
    Wednesday, August 06, 2014 2:45 AM
  • Hi,

    Sometimes, a device, incompatible drivers or program, might prevent the computer from sleeping or shutting down properly. I would suggest you look for the device or program installed expecially 3 rd party program, or unplug external device except mouse\keyboard and clean boot as arnavsharma mentioned to find the culprit.

    If still unable to find the cause:

    Check the event viewer and see if we can find some valuable information.

    Check if (systemdrive)C:\Windows\minidump exists, upload the latest dump files to OneDrive for further analysis.

    http://windows.microsoft.com/en-in/onedrive/share-file-folder

    Edit: OK, glad to hear that you've found the direction to solve this issue, I'd like to leave the reply here in case some other community members who have similar questions.


    Yolanda Zhu
    TechNet Community Support


    Wednesday, August 06, 2014 2:46 AM
    Moderator
  • Found it! It was the Intel Smart Connect Technology software. I updated to the latest version, and now it is working fine.

    Thank you so much for your help, it was driving me crazy!

    Wednesday, August 06, 2014 3:29 AM