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BSoD - 0xD1

    Question

  • Hello,

    Today I turned on my PC (Windows 7 64bit) and when I tried open up Google Chrome,it crashed and showed me the BSoD.

    I succeeded to capture the Blue Screen and this is the information:

    Code: 0xD1

    File:tcpip.sys

    I'm not able to run my PC in normal mode,only in Safe Mode.

    Sorry about the bad english,but I need help quickly.

    Best Regards,

    Amit.

    Sunday, June 30, 2013 5:42 PM

Answers

  • FP

    These two were Related to the hmip64.sys WFP driver from Hide My IP.  It is causing tcpip.sys to crash.  I would remove it.

    I would also update your ESET

    *** WARNING: Unable to verify timestamp for hmip64.sys
    *** ERROR: Module load completed but symbols could not be loaded for hmip64.sys


    Wanikiya & Dyami--Team Zigzag

    Monday, July 01, 2013 2:30 AM
    Moderator

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Sunday, June 30, 2013 5:48 PM
    Moderator
  • First of all,

    Thanks for the quick reply!

    Here are the MiniDump files + the NFO file with the PC specs:

    http://sdrv.ms/1aZSWZH

    Sunday, June 30, 2013 6:41 PM
  • FP

    These two were Related to the hmip64.sys WFP driver from Hide My IP.  It is causing tcpip.sys to crash.  I would remove it.

    I would also update your ESET

    *** WARNING: Unable to verify timestamp for hmip64.sys
    *** ERROR: Module load completed but symbols could not be loaded for hmip64.sys


    Wanikiya & Dyami--Team Zigzag

    Monday, July 01, 2013 2:30 AM
    Moderator