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Web Server 2008 R2 SP1 64-Bit Fresh Install - Use your Start menu to check for updates

    Question

  • Our Environment

    We have a relatively clean (less than 24 hrs old)  install of Web Server 2008 R2 SP1 64-Bit which is giving us a persistent error.

    Windows updates are installing fine, however we just installed SQL 2012 Express and want to ensure that it is getting updates as well.

    Internet Explorer version is 11.0.9600.16476  (Update Version 11.0.2 KB2898785)

    The Problem

    Launching Windows Update from the Start menu, we click on "Find out more" from the box titled "Get updates for other Microsoft Products".

    We are redirected to http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5 with the message to "Use your Start menu to check for updates".

    Attempts At Resolution

    We have tried stopping the BackgroundIntelligentTransfer and WindowsUpdate services and deleted the cache.

    Server time and timezone are correct.

    The OS is activated.

    We have downloaded and run the Windows Update Troubleshooter more than once and have rebooted the server after each repair. 

    The troubleshooter is finding the same five problems each time it runs.

    1.  Windows Update error 0x80070057     Not fixed
    2.  Problems installing recent updates   Not fixed
    3.  Check for missing or corrupt files     Detected
    4.  Some security settings are missing or have been changed    Fixed
    5.  Service registration is missing or corrupt    Fixed

    When viewing detailed information

    Problems installing recent updates Not fixed
    Repair Windows Update Completed
    Repair Windows Update services and dependencies

    Check for missing or corrupt files Detected
    Repair missing or corrupt files Completed
    InformationalSFC Output
    Output: Windows Resource Protection did not find any integrity violations.
     
    Some security settings are missing or have been changed Fixed
    Reset security settings Completed

    Service registration is missing or corrupt Fixed
    Reset service registration Completed
     
    Windows Update error 0x80070057(2014-01-15-T-01_03_20P) Fixed
    Resetting Windows Update data store Completed

    Final Thoughts and Request For Help

    The OS is getting updates with no problem.  I'm having difficulty believing that the problem is rooted in the update service itself.   It seems to be more of an issue with the remote site not recognizing our server as a Web Server 2008 R2 system.

    With this thought in mind, I pulled the following from the WindowsUpdate.log

    2014-01-15    13:07:43:213     792    474    Service    ** START **  Service: Service startup
    2014-01-15    13:07:43:213     792    474    Service    *********
    2014-01-15    13:07:43:213     792    474    Agent      * WU client version 7.6.7600.256
    2014-01-15    13:07:43:213     792    474    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2014-01-15    13:07:43:213     792    474    Agent      * Access type: No proxy
    2014-01-15    13:07:43:213     792    474    Agent      * Network state: Connected
    2014-01-15    13:07:46:463     792    474    Report    CWERReporter::Init succeeded
    2014-01-15    13:07:46:509     792    474    Report    ***********  Report: Initializing static reporting data  ***********
    2014-01-15    13:07:46:509     792    474    Report      * OS Version = 6.1.7601.1.0.197904
    2014-01-15    13:07:46:509     792    474    Report      * OS Product Type = 0x00000011
    2014-01-15    13:07:46:509     792    474    Report      * Computer Brand = Xen
    2014-01-15    13:07:46:509     792    474    Report      * Computer Model = HVM domU
    2014-01-15    13:07:46:525     792    474    Report      * Bios Revision = 3.4.4
    2014-01-15    13:07:46:525     792    474    Report      * Bios Name = Revision: 1.221
    2014-01-15    13:07:46:525     792    474    Report      * Bios Release Date = 2012-07-22T00:00:00
    2014-01-15    13:07:46:525     792    474    Report      * Locale ID = 1033
    2014-01-15    13:07:46:525     792    474    AU    ###########  AU: Uninitializing Automatic Updates  ###########
    2014-01-15    13:07:46:525     792    474    Report    CWERReporter finishing event handling. (00000000)
     

    The server appears to be functioning normally in all other regards.

    We're completely baffled by this persistent error/problem.   Any advice would be graciously accepted.
    Wednesday, January 15, 2014 9:32 PM

Answers

  • Ok , that looks Ok. Some other thing you can try here.

    http://support.microsoft.com/kb/2509997

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Marked as answer by Synysys Friday, January 17, 2014 10:38 AM
    Friday, January 17, 2014 1:33 AM
  • Thanks again, Dave.

    In working through the suggested remedies, on getting to #10, I realized that IE 11 was having issues connecting to http://update.microsoft.com.   It was getting redirected.    I reset IE to factory defaults, rebooted, was able to turn on "Updates for Other Microsoft Products"  and now the system is happily downloading SQLSERVER updates.


    Friday, January 17, 2014 10:40 AM

All replies

  • Please run the system update readiness tool.

    http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool?SignedIn=1

    Then post the complete contents of;
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Thursday, January 16, 2014 2:18 AM
  • Thanks for the pointer Dave.

    Here is the content of CheckSUR.log

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2014-01-16 11:55

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 516
     No errors detected
    (w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache    

    Thursday, January 16, 2014 5:15 PM
  • Ok , that looks Ok. Some other thing you can try here.

    http://support.microsoft.com/kb/2509997

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Marked as answer by Synysys Friday, January 17, 2014 10:38 AM
    Friday, January 17, 2014 1:33 AM
  • Thanks again, Dave.

    In working through the suggested remedies, on getting to #10, I realized that IE 11 was having issues connecting to http://update.microsoft.com.   It was getting redirected.    I reset IE to factory defaults, rebooted, was able to turn on "Updates for Other Microsoft Products"  and now the system is happily downloading SQLSERVER updates.


    Friday, January 17, 2014 10:40 AM
  • That's good to hear. You're welcome.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Friday, January 17, 2014 3:23 PM