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Windows Server 2008 BSOD - ntoskrnl.exe

    Question

  • We have a IBM X3400 with windows server standart FE 2008 that ina rundom way have several BSOD.

    Thought the Blue Screen Viewer we saw that this file, the ntoskrnl.exe are crashing.

    The Dump File are the next:

    ==================================================
    Dump File         : Mini072913-01.dmp
    Crash Time        : 29-07-2013 16:27:35
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff800`01cc3d34
    Parameter 3       : fffffa60`09f6bbe0
    Parameter 4       : 00000000`00000000
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57150
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Crash Address     : ntoskrnl.exe+57150
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\Mini072913-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 6002
    Dump File Size    : 271.784
    Dump File Time    : 29-07-2013 16:47:48
    ==================================================

     What do you thing its going on for this BSOD to have been hapening.

    Thanks

    Best Regards

    Luis Henriques

    Scalsoft, Lda.

    Monday, July 29, 2013 4:24 PM

Answers

  • Hello Luis,

    Is your server rebooting continously?

    Do you know if there was any recent change performed on the server?.. if so try last known good configuration.

    What type of applications are installed on this server?

    Please check if your server IBM X3400 is updated/running on latest Bios firmware version, check you network drivers.

    Check if there are any errors in application/system event logs prior to server crash, see if the server is having excessive paging.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION -This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    Cause: 

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    Sincerely, Asifkhan -- Please mark my post helpful if it was really helpful to you.

    Monday, July 29, 2013 5:20 PM