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Microsoft Groove has stopped working

    Question

  • When I click on my Groove Office 2007 Icon, I receive A small window that states Groove has stopped working.

    When I click on the find a solution online and close, it searches but, does not provide a sloution and it closes the window. I am a novice  and need help as the groove workspace contains important info that I can't access. Windows 7 is the operating system I use. The problem details (Problem Signature as shown in the details of Microsoft Groove Window) were listed as Shown below. I don't know if it is of any relevance be thought I'd provide this info*. Any help would be most appreciated. Take care!

    Thank you,

    Mary

    *Problem signature:

    Problem Event Name: APPCRASH

    Application Name: GROOVE.EXE

    Application Version: 12.0.6550.5004

    Application Timestamp: 4d2cecbd

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 6.1.7601.17514

    Fault Module Timestamp: 4ce7bafa

    Exception Code: e0000002

    Exception Offset: 0000b727

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    LCID: 1033

    Brand: Office12Crash

    skulcid: 1033

    (PS: In as much as I'm technically challenged I would be willing to teleconference if you prefer. I have a computer savvy son, but he can't figure this one out).

    Friday, March 25, 2011 9:02 PM

Answers

  • Hi there,

     

    You may need to open a support case with Microsoft.  However if you have your account on another computer, you can remove the account through a grooveclean –all from the problem computer and then import your account from the working computer.

     

    http://support.microsoft.com/kb/907854

     

    However, if you do not have your account on anther computer, you should open up a Support Request with Microsoft.

     

    Gregg


    MSFT
    Monday, March 28, 2011 3:36 PM