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Windows 8 Updates Error = 0x80240438.

    Question

  • Hi, after upgrading to Config Manager SP1 a few weeks back, we are now starting to use Windows 8. All seems to be working fine (haven't deployed the OS yet with SCCM) however the few machines we have running windows 8 are not getting their windows updates. The CCM agent is installed and communicating fine and I am able to deploy the EP client and install software via the Application catalog but get errors when trying to deploy updates. I have selected Windows 8 updates to download and I can see them in the Console. Windows 7 updates are being deployed no hassles.

    From the WUAHandler.log on a Win 8 client machine;

    Its a WSUS Update Source type ({AE05CEE1-5408-4F06-8117-F0B0E541EE97}), adding it. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Existing WUA Managed server was already set (HTTP://WSUS2012.DOMAIN:8530), skipping Group Policy registration. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Added Update Source ({AE05CEE1-5408-4F06-8117-F0B0E541EE97}) of content type: 2 WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Scan results will include superseded updates only when they are superseded by service packs and definition updates. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver') WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Async searching of updates using WUAgent started. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Async searching completed. WUAHandler 11/02/2013 2:55:32 PM 11368 (0x2C68)
    OnSearchComplete - Failed to end search job. Error = 0x80240438. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)
    Scan failed with error = 0x80240438. WUAHandler 11/02/2013 2:55:32 PM 6348 (0x18CC)

    Any help on this one would be great.

    Cheers, Daniel

    Monday, February 11, 2013 9:31 PM

All replies

  • Hi,

    Have you installed the WSUS update to support Windows 8?
    http://support.microsoft.com/kb/2734608

    If so did these Windows 8 computers synchronize with a WSUS without these updates installed before, the details are in the KB on how to Clean up the Windows 8 client: http://support.microsoft.com/kb/2734608

    Regards,
    Jörgen


    -- My System Center blog ccmexec.com -- Twitter @ccmexec

    Monday, February 11, 2013 9:52 PM
    Moderator
  • Hi,

    I have installed that Hotfix long before the windows 8 workstations were used. I checked out the other link and done what it suggested but that hasn't made any difference either.

    The error seen in the Config Manager console is error code: 0x80240438, There is no route or network connectivity to the endpoint.

    Thanks
    Daniel

    Tuesday, February 12, 2013 1:35 AM
  • Daniel, Can you post the Windows Update log also? Lets see whether we can get some info from it.

    Regards, Rajul

    Tuesday, February 12, 2013 2:49 AM
  • Hi, This is a chunk from the WindowsUpdate.log log file from one of the failing workstations.

    Hope it makes sense to someone. Daniel

    2013-02-12 15:17:32:783 1208 1ec4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2013-02-12 15:17:32:783 1208 1ec4 Agent ********* 2013-02-12 15:17:32:783 1208 1ec4 Agent * Online = No; Ignore download priority = No 2013-02-12 15:17:32:783 1208 1ec4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2013-02-12 15:17:32:783 1208 1ec4 Agent * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service 2013-02-12 15:17:32:783 1208 1ec4 Agent * Search Scope = {Current User} 2013-02-12 15:17:32:783 1208 1ec4 Agent * Caller SID for Applicability: S-1-5-21-4097501064-2033660781-3024752799-6717 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {EDAD6B81-D57D-4853-B35F-92C06FB50522}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {4326AA48-2830-4DD1-AD2B-19436B42D2A9}.3 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {B2DBA75C-03ED-4BA2-BB49-9A0F688B1523}.5 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {B0C443E3-4514-484A-BBCA-816755206822}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {9524B405-AB2E-419F-A60D-0BD1AD7A3668}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {E6BFA188-5889-4CB4-8A95-94EC24C2F133}.5 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {05AA8B8F-3962-4AA7-9228-CEBE382555DF}.3 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {E7FF661C-6A03-4387-A1EE-1D723B52EF60}.3 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {12E056AD-4BA2-4A3F-AA47-7820708A4441}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {3F32F703-3B38-43DE-B861-39AB353F48D1}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {231F62BB-317E-438D-8207-57755B1516D5}.3 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {C60C19B0-3499-4D3F-B162-40ECBC4BA8B7}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {D97A25EE-D352-49DA-95EC-FB5E49758E78}.3 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {67CE2B7B-059F-4AB8-8AFD-97D94FCC5A39}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Added update {48955833-F2A8-4B8D-B733-DA93E71E4A91}.2 to search result 2013-02-12 15:17:32:845 1208 1ec4 Agent * Found 15 updates and 23 categories in search; evaluated appl. rules of 67 out of 108 deployed entities 2013-02-12 15:17:32:845 1208 1ec4 Agent ********* 2013-02-12 15:17:32:845 1208 1ec4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2013-02-12 15:17:32:845 1208 1ec4 Agent ************* 2013-02-12 15:17:32:845 1208 1ec4 Agent ************* 2013-02-12 15:17:32:845 1208 1ec4 Agent ** START ** Agent: Finding updates [CallerId = CcmExec] 2013-02-12 15:17:32:845 1208 1ec4 Agent ********* 2013-02-12 15:17:32:845 1208 1ec4 Agent * Include potentially superseded updates 2013-02-12 15:17:32:845 1208 1ec4 Agent * Online = Yes; Ignore download priority = Yes 2013-02-12 15:17:32:845 1208 1ec4 Agent * Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')" 2013-02-12 15:17:32:845 1208 1ec4 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed 2013-02-12 15:17:32:845 1208 1ec4 Agent * Search Scope = {Machine} 2013-02-12 15:17:32:845 1208 1b58 AU >>## RESUMED ## AU: Search for updates [CallId = {6D8833F3-D4AB-4B58-A362-2DAB5DD333AC} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}] 2013-02-12 15:17:32:845 1208 1ec4 Agent * Caller SID for Applicability: S-1-5-18 2013-02-12 15:17:32:845 1208 1b58 AU # 15 updates detected 2013-02-12 15:17:32:845 1208 1ec4 EP Got WSUS Client/Server URL: "HTTP://WSUS2012.UNITYCOLLEGE.SA.EDU.AU:8530/ClientWebService/client.asmx" 2013-02-12 15:17:32:845 1208 1b58 AU ######### 2013-02-12 15:17:32:845 1208 1b58 AU ## END ## AU: Search for updates [CallId = {6D8833F3-D4AB-4B58-A362-2DAB5DD333AC} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}] 2013-02-12 15:17:32:845 1208 1b58 AU ############# 2013-02-12 15:17:32:845 1208 1b58 AU All AU searches complete. 2013-02-12 15:17:32:876 1208 1ec4 PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2013-02-12 15:17:32:876 1208 1ec4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://WSUS2012.DOMAIN:8530/ClientWebService/client.asmx 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: Nws Failure: errorCode=0x803d0010 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: There was an error communicating with the endpoint at 'HTTP://WSUS2012.UNITYCOLLEGE.SA.EDU.AU:8530/ClientWebService/client.asmx'. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: The server returned HTTP status code '502 (0x1F6)' with text 'Proxy Error ( Forefront TMG denied the specified Uniform Resource Locator (URL). )'. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: The HTTP proxy was not able to reach the server. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: Web service call failed with hr = 80240438. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: Current service auth scheme='None'. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: Proxy List used: '192.168.18.253:8080', Bypass List used: '(null)', Last Proxy used: '192.168.18.253:8080', Last auth Schemes used: 'None'. 2013-02-12 15:17:32:876 1208 1ec4 WS FATAL: OnCallFailure(hrCall, m_error) failed with hr=0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: PTError: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: GetConfig_WithRecovery failed: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: RefreshConfig failed: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: RefreshPTState failed: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: Sync of Updates: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 PT WARNING: SyncServerUpdatesInternal failed: 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 Agent * WARNING: Failed to synchronize, error = 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 Agent * WARNING: Exit code = 0x80240438 2013-02-12 15:17:32:876 1208 1ec4 Agent ********* 2013-02-12 15:17:32:876 1208 1ec4 Agent ** END ** Agent: Finding updates [CallerId = CcmExec] 2013-02-12 15:17:32:876 1208 1ec4 Agent ************* 2013-02-12 15:17:32:876 1208 1ec4 Agent WARNING: WU client failed Searching for update with error 0x80240438 2013-02-12 15:17:32:876 1748 283c COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = CcmExec] 2013-02-12 15:17:32:876 1748 283c COMAPI - Updates found = 0 2013-02-12 15:17:32:876 1748 283c COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x80240438 2013-02-12 15:17:32:876 1748 283c COMAPI --------- 2013-02-12 15:17:32:876 1748 283c COMAPI -- END -- COMAPI: Search [ClientId = CcmExec] 2013-02-12 15:17:32:876 1748 283c COMAPI ------------- 2013-02-12 15:17:32:876 1748 283c COMAPI WARNING: Operation failed due to earlier error, hr=80240438 2013-02-12 15:17:32:876 1748 283c COMAPI FATAL: Unable to complete asynchronous search. (hr=80240438) 2013-02-12 15:17:37:557 1208 2c10 Report REPORT EVENT: {0E22B16C-CF39-4EAB-9819-91130F0D42A4} 2013-02-12 15:17:32:548+1030 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 CcmExec Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438. 2013-02-12 15:17:37:557 1208 2c10 Report REPORT EVENT: {B7AC353E-06ED-43CC-AFE8-3617CBB33A5B} 2013-02-12 15:17:32:876+1030 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 CcmExec Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438. 2013-02-12 15:17:37:557 1208 2c10 Report WARNING: Failed to get ProtocolVersion: 8024043d 2013-02-12 15:17:37:557 1208 2c10 Report WARNING: Failed to get ProtocolVersion: 8024043d 2013-02-12 15:17:37:557 1208 2c10 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2013-02-12 15:17:37:557 1208 2c10 Report WER Report sent: 7.8.9200.16384 0x80240438 00000000-0000-0000-0000-000000000000 Scan 101 Managed 2013-02-12 15:17:37:557 1208 2c10 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2013-02-12 15:17:37:557 1208 2c10 Report WER Report sent: 7.8.9200.16384 0x80240438 00000000-0000-0000-0000-000000000000 Scan 101 Managed 2013-02-12 15:17:37:557 1208 2c10 Report CWERReporter finishing event handling. (00000000) 2013-02-12 15:27:33:896 1208 2b14 AU ########### AU: Uninitializing Automatic Updates ########### 2013-02-12 15:27:33:912 1208 2b14 WuTask Uninit WU Task Manager 2013-02-12 15:27:34:005 1208 2b14 Service ********* 2013-02-12 15:27:34:005 1208 2b14 Service ** END ** Service: Service exit [Exit code = 0x240001] 2013-02-12 15:27:34:005 1208 2b14 Service *************

    • Edited by DanielHum Tuesday, February 12, 2013 5:05 AM
    Tuesday, February 12, 2013 5:04 AM
  • Hi Daniel,

    Do you have a Forefront TMG client installed on these Windows 8 Machine. Seems like the TMG client is blocking the request to your SUP server.

    HTTP://WSUS2012.UNITYCOLLEGE.SA.EDU.AU:8530/ClientWebService/client.asmx'. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: The server returned HTTP status code '502 (0x1F6)' with text 'Proxy Error ( Forefront TMG denied the specified Uniform Resource Locator (URL). )'. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: The HTTP proxy was not able to reach the server. 2013-02-12 15:17:32:876 1208 1ec4 WS WARNING: Web service call failed with hr = 80240438

    Try adding the SUP server in the bypass proxy list and check whether you are able to do a successful scan.


    Regards, Rajul

    • Proposed as answer by Rajul OS Wednesday, February 27, 2013 6:49 AM
    Tuesday, February 12, 2013 7:57 AM
  • Hi Rajul,

    Your suggestion gave me another idea. We run a MS Forefront TMG server as our Proxy and Default Gateway, to I went there and checkout the logs as I did a 'Software Updates Scan Cycle' on the client. I noticed a bunch of Blocked/Denied entries to our SUP in the logs. I then added and Allow Anonymous rule for internal devices to our servers running WSUS and SCCM (including the SUP role). Now it appears to be working. The WUAHandler.log is looking much more promising as I can see updates are being installed.

    Thanks for your help, it was just the info I needed.

    Daniel

    • Proposed as answer by Trana010 Friday, August 16, 2013 2:46 AM
    Tuesday, February 12, 2013 11:19 PM
  • Glad to hear that your issue is resolved.

    Regards, Rajul

    Wednesday, February 13, 2013 1:30 AM
  • Thanks Daniel,

    Had the same issue all of a sudden, but the bizarre thing is we didn't do any Windows, TMG or SCCM updates and it just stopped working all of a sudden.

    For anyone else with the same issue, you might need to add the SCCM software update port, likely 8530 or 8531 to TMG via one of the scripts for adding SSL ports.

    If I hear one more TMG expert who says TMG shouldn't block anything on the internal network if you specify your internal domains...

    Friday, August 16, 2013 2:31 AM