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BSOD : UCX01000.SYS : WHEN I CONNECT MY AIRTEL 4G DEVICE

Answers

  • UNEXPECTED_KERNEL_MODE_TRAP (7f)

    This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

    BugCheck 7F, {8, ffffd000a5588130, ffffd000a5536ff0, fffff80118b1f44d}

    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`a5587fe8 fffff803`e6dd7ae9 nt!KeBugCheckEx
    ffffd000`a5587ff0 fffff803`e6dd5bf4 nt!KiBugCheckDispatch+0x69
    ffffd000`a5588130 fffff801`18b1f44d nt!KiDoubleFaultAbort+0xb4
    ffffd000`a5536ff0 fffff801`18b1f3d2 Wdf01000!FxObjectAndHandleHeaderInit+0x39
    ffffd000`a5537020 fffff801`18b1f27e Wdf01000!FxDevice::AllocateRequestMemory+0x9e
    ffffd000`a5537080 fffff801`18b1fff3 Wdf01000!FxRequest::_CreateForPackage+0x2e
    ffffd000`a55370c0 fffff801`1aa92698 Wdf01000!imp_WdfDeviceWdmDispatchIrpToIoQueue+0x1eb
    ffffd000`a5537140 fffff801`1aa91d1d ucx01000!UrbHandler_USBPORTStyle_Legacy_BulkOrInterruptTransfer+0x194
    ffffd000`a55371f0 fffff801`1aa87e20 ucx01000!Urb_USBPORTStyle_ProcessURB+0x331
    ffffd000`a5537250 fffff801`18afed43 ucx01000!RootHub_Pdo_EvtInternalDeviceControlIrpPreprocessCallback+0x448
    ffffd000`a55372e0 fffff801`18a017b0 Wdf01000!FxDevice::DispatchWithLock+0xb01
    ffffd000`a55373c0 fffff801`18a03c4a ACPI!ACPIDispatchForwardIrp+0x70
    ffffd000`a55373f0 fffff801`18a01157 ACPI!ACPIIrpDispatchDeviceControl+0xb6
    ffffd000`a5537420 fffff801`1b2c0bea ACPI!ACPIDispatchIrp+0x147
    ffffd000`a5537490 fffff801`18afed43 UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+0xdd2
    ffffd000`a55375a0 fffff801`18a017b0 Wdf01000!FxDevice::DispatchWithLock+0xb01
    ffffd000`a5537680 fffff801`18a03c4a ACPI!ACPIDispatchForwardIrp+0x70
    ffffd000`a55376b0 fffff801`18a01157 ACPI!ACPIIrpDispatchDeviceControl+0xb6
    ffffd000`a55376e0 fffff801`1b64a67f ACPI!ACPIDispatchIrp+0x147
    ffffd000`a5537750 fffff801`1b64a4a0 usbccgp!DispatchPdoUrb+0x16f
    ffffd000`a5537850 fffff801`1b6491eb usbccgp!DispatchPdoInternalDeviceControl+0x80
    ffffd000`a55378b0 fffff801`1bf5d3ef usbccgp!USBC_Dispatch+0x1db
    ffffd000`a5537970 00000000`00000000 ew_usbenumfilter+0x3ef
    

    ew_usbenumfilter.sys is causing a double fault. This is the Huawei Technologies Filter driver. FWIW, I have never seen a Huawei driver/device be compatible with Windows 8/8.1.

    Check for an update here - http://consumer.huawei.com/en/support/downloads/index.htm

    If not available, you'll need to purchase a newer/different adapter.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Friday, August 01, 2014 7:44 PM
  • Seems my issue is fixed....

    with help of this driver...

    http://www.swisscom.ch/en/residential/help/downloads/inhalt/mobile-unlimited/swisscom/USB-Modem-E3276.html

    and interestingly, there is a firmware available Huawei E3276 to make it compatible for windows 8.1

    https://iihelp.iinet.net.au/node/3635

    Friday, August 01, 2014 8:50 PM

All replies

  • Hi,

    In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

    If you don't know where .DMP files are located, here's how to get to them:

    1. Navigate to the %systemroot%\Minidump folder.

    -- %systemroot% is the environment variable for your Windows directory. For example, C:\Windows.

    2. Copy any and all .DMP files in the Minidump folder to your Desktop, create a new folder on the Desktop to put these .DMP files in, and then zip the folder. You can then either use a 3rd party tool such as 7-Zip/Winrar, or you can use Windows' default method of zipping folders.

    Compress and uncompress files (zip files).

    Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, and your Minidump folder is empty, you will need to allow the system to crash once again to generate a crash dump.

    3. Upload the .ZIP containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply.

    Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.

    4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel Memory Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel Memory Dumps in the simplest definition is a Kernel Memory Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel Memory Dump is the best choice. Do note that Kernel Memory Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.

    If you are going to use Onedrive but don't know how to upload to it, please visit the following:

    Upload photos and files to Onedrive.

    After doing that, to learn how to share the link to the file if you are unaware, please visit the following link - Share files and folders and change permissions and view 'Get a link'.

    If your computer is not generating .DMP files, please do the following:

    1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

    2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

    3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

    Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

    4. Double check that the WERS is ENABLED:

    Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

    If you cannot get into normal mode to do any of this, please do this via Safe Mode.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Thursday, July 31, 2014 11:39 PM
  • Please find the dumps here

    https://onedrive.live.com/redir?resid=DDCDF392E53A8B6!136&authkey=!AENt_RpRpU9PVCs&ithint=file%2czip

    Friday, August 01, 2014 4:39 PM
  • UNEXPECTED_KERNEL_MODE_TRAP (7f)

    This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

    BugCheck 7F, {8, ffffd000a5588130, ffffd000a5536ff0, fffff80118b1f44d}

    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`a5587fe8 fffff803`e6dd7ae9 nt!KeBugCheckEx
    ffffd000`a5587ff0 fffff803`e6dd5bf4 nt!KiBugCheckDispatch+0x69
    ffffd000`a5588130 fffff801`18b1f44d nt!KiDoubleFaultAbort+0xb4
    ffffd000`a5536ff0 fffff801`18b1f3d2 Wdf01000!FxObjectAndHandleHeaderInit+0x39
    ffffd000`a5537020 fffff801`18b1f27e Wdf01000!FxDevice::AllocateRequestMemory+0x9e
    ffffd000`a5537080 fffff801`18b1fff3 Wdf01000!FxRequest::_CreateForPackage+0x2e
    ffffd000`a55370c0 fffff801`1aa92698 Wdf01000!imp_WdfDeviceWdmDispatchIrpToIoQueue+0x1eb
    ffffd000`a5537140 fffff801`1aa91d1d ucx01000!UrbHandler_USBPORTStyle_Legacy_BulkOrInterruptTransfer+0x194
    ffffd000`a55371f0 fffff801`1aa87e20 ucx01000!Urb_USBPORTStyle_ProcessURB+0x331
    ffffd000`a5537250 fffff801`18afed43 ucx01000!RootHub_Pdo_EvtInternalDeviceControlIrpPreprocessCallback+0x448
    ffffd000`a55372e0 fffff801`18a017b0 Wdf01000!FxDevice::DispatchWithLock+0xb01
    ffffd000`a55373c0 fffff801`18a03c4a ACPI!ACPIDispatchForwardIrp+0x70
    ffffd000`a55373f0 fffff801`18a01157 ACPI!ACPIIrpDispatchDeviceControl+0xb6
    ffffd000`a5537420 fffff801`1b2c0bea ACPI!ACPIDispatchIrp+0x147
    ffffd000`a5537490 fffff801`18afed43 UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+0xdd2
    ffffd000`a55375a0 fffff801`18a017b0 Wdf01000!FxDevice::DispatchWithLock+0xb01
    ffffd000`a5537680 fffff801`18a03c4a ACPI!ACPIDispatchForwardIrp+0x70
    ffffd000`a55376b0 fffff801`18a01157 ACPI!ACPIIrpDispatchDeviceControl+0xb6
    ffffd000`a55376e0 fffff801`1b64a67f ACPI!ACPIDispatchIrp+0x147
    ffffd000`a5537750 fffff801`1b64a4a0 usbccgp!DispatchPdoUrb+0x16f
    ffffd000`a5537850 fffff801`1b6491eb usbccgp!DispatchPdoInternalDeviceControl+0x80
    ffffd000`a55378b0 fffff801`1bf5d3ef usbccgp!USBC_Dispatch+0x1db
    ffffd000`a5537970 00000000`00000000 ew_usbenumfilter+0x3ef
    

    ew_usbenumfilter.sys is causing a double fault. This is the Huawei Technologies Filter driver. FWIW, I have never seen a Huawei driver/device be compatible with Windows 8/8.1.

    Check for an update here - http://consumer.huawei.com/en/support/downloads/index.htm

    If not available, you'll need to purchase a newer/different adapter.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Friday, August 01, 2014 7:44 PM
  • Seems my issue is fixed....

    with help of this driver...

    http://www.swisscom.ch/en/residential/help/downloads/inhalt/mobile-unlimited/swisscom/USB-Modem-E3276.html

    and interestingly, there is a firmware available Huawei E3276 to make it compatible for windows 8.1

    https://iihelp.iinet.net.au/node/3635

    Friday, August 01, 2014 8:50 PM
  • Hey, great! I've bookmarked both of those links. Thanks for that, and good troubleshooting.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Friday, August 01, 2014 9:51 PM
  • Thanks for your prompt response too... I was suspecting its an Windows Issue, but your isolation helped me to look from Huawei ...

    :)

    Friday, August 01, 2014 11:35 PM
  • My pleasure.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Friday, August 01, 2014 11:54 PM